Owatonna CJDR Ford Lincoln - Service Center

Awesome job for an oil change and service. I love going to Owatonna Ford for all my needs. I love going to Owatonna Ford for all my needs. More

after some miscommunication, we got the tires on. ended with a good car wash and vacuumed was also done ended with a good car wash and vacuumed was also done More

Scheduling was easy they did what I asked. They explained any questions I had. They made suggestions about upcoming maintenance They explained any questions I had. They made suggestions about upcoming maintenance More

Incredibly busy & long wait times to get an appointment but excellent workmanship & customer service seems to be the most important thing for them. but excellent workmanship & customer service seems to be the most important thing for them. More

Immediate attention. Didn't have to wait for anyone to help us. Ed was really informative and straight forward with the prices and very knowledgeable with the process. I Didn't have to wait for anyone to help us. Ed was really informative and straight forward with the prices and very knowledgeable with the process. I will recommend him to anyone. Overall I was very satisfied with the whole process. More

Cristina in the service department was very helpful and understanding of the situation I came in to the dealership with. Thanks so much! understanding of the situation I came in to the dealership with. Thanks so much! More

My car was under warranty, but they didn’t bother to check that and were prepared to charge me labor on a warranty item. Additionally, it cost $96 for a cabin filter which could be purchased online for check that and were prepared to charge me labor on a warranty item. Additionally, it cost $96 for a cabin filter which could be purchased online for $15. Highway robbery. More

I have not got the vehicle in my possession yet. I had the truck for 19 hours, the truck has been at your service center for 3 weeks now. I get no updates unless I stop in and inquire. I stop in on I had the truck for 19 hours, the truck has been at your service center for 3 weeks now. I get no updates unless I stop in and inquire. I stop in once a week and am told to just keep driving the loaner. It has been so long that I have already received the title and made the 1st payment for a truck I do not have. I have no idea why you would send me a survey. More

Took my vehicle in for oil change/tire rotations for almost three years (have been a customer for six years). They refused to rotate my tires- told me they looked new every time. This most recent time almost three years (have been a customer for six years). They refused to rotate my tires- told me they looked new every time. This most recent time, I was told I would need new front tires real soon. When I asked how that can happened, I was asked if I bought the front tires at a different time—I had to remind him that I leased the vehicle from there. Then he decided to check the records and realized they had never rotated my tires. I received a free tire rotation then…a little too late. Disappointing and lost my loyalty. More

great communication, prompt service, i am pleased with the whole experience , thank you very much the whole experience , thank you very much More