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Overturf Volkswagen Kia
Kennewick, WA
1,433 Reviews
Overturf Volkswagen Kia is a local, family owned small business which has been serving the Tri-Cities, WA area for over 60 years. We offer Vehicle Sales, Service, and Parts for both brands. Whether you're looking for a new Volkswagen or Kia , a pre-owned vehicle, oil change, tires, inspection, diagnostics, major service, parts, or accessories, we are here to help.
We have a strong and committed sales, service, and parts staff with many years of experience. Feel free to browse our inventory online, request more information about vehicles, set up a test drive, inquire about financing, request a part, or schedule a service!
We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,433 reviews
October 12, 2011
I took my newly purchased Audi to the official dealer; I thought a luxury car deserved luxury service, but that is NOT what I encountered. This is what I found: It took Audi 16 days to provide my car a few thought a luxury car deserved luxury service, but that is NOT what I encountered. This is what I found: It took Audi 16 days to provide my car a few hours of service. I was charged DOUBLE my original quote with NO additional work being performed. My car was returned with the same problem unresolved, with the check engine light ON. More
by jlobito
Employees Worked With
Chad
June 09, 2011
Sold us a Certified Pre Owned Vehicle. Had not had the vehicle more than two days until we started having problems with it. Have taken it many times and they just can not fix the problem. They talked us vehicle more than two days until we started having problems with it. Have taken it many times and they just can not fix the problem. They talked us into putting new tires on the vehicle, halfing the price with them. They put them on and advised when we went to pick it up that they had found another issue when trying to balance the tires. Now I believe that we did not need new tires and it was the problem they found after putting new tires on and not being able to balance one of them. It is back in the shop now, yes, they gave me a loaner both times but the first loaner was filthy and had food on the seats. Also just enough gas to get me to the gas station. They assured me that the car would be fixed today, now it is not fixed and they are not telling us the truth about what the problem really is. The loaner they gave me, it is also dirty and smells awful. Pulling out of the dealership, I noticed that the panel said that I only had 2 miles until the tank was empty. Yes, two loaners, with absolutely no gas in them. Now, our car is not ready and I have to drive from Horn Rapids back to Kennewick tomorrow to pick it up. I am very skepticle about them fixing the problem. Will write another one after we get the car back. This is a certified pre-owned VW. Why was it not checked out prior to selling the vehicle or maybe it was and they really are bad. More
by bustashoot
Employees Worked With
Brian in Service
April 30, 2011
When the circus tents are in the parking lot, avoid these clowns. A salesman promised my 83 YO Dad that he could return the used car for his original car if, after I got home from work that day, I didn' clowns. A salesman promised my 83 YO Dad that he could return the used car for his original car if, after I got home from work that day, I didn't think he was getting a good deal after seeing it. Taking a new car with a couple thousand miles and manual trans in trade and and selling a used car one model year older with 40K miles and auto trans and heavily smoked-in *and* charging him $1500 for the deal... well I say that stinks. The sales manager refused to honor the salemans's promise-- saying they would never make that offer to return his car. He lied to me and lied to my Dad. When my Dad was at the dealership a couple days later, the salesman confessed to him that indeed he had made the promise to reverse the transaction but the manager refused to honor it. Overturf Motors sucks when it involves integrity. More
by timosmith
Employees Worked With
UNKNOWN
