Outten Chevrolet of Hamburg - Service Center

Excellent Service From start to finish, Outten's service was highly professional. Scheduling, appointment reminders, reception, and pickup were all without flaw. Can' From start to finish, Outten's service was highly professional. Scheduling, appointment reminders, reception, and pickup were all without flaw. Can't find anything negative to report about Outten. More

Always honest. Ive used this service center about 5 times. They don't do unnecessary repairs. The service manager even cut me a break on by applying a coupon. Many Ive used this service center about 5 times. They don't do unnecessary repairs. The service manager even cut me a break on by applying a coupon. Many thanks! More

Very Quick Very fast and courteous service. Very reasonably priced too. I was in and out of there in approximately one hour. All of the staff were friendly and a Very fast and courteous service. Very reasonably priced too. I was in and out of there in approximately one hour. All of the staff were friendly and accommodating. More

Professional Service A mechanic reviewed all of the scheduled work, along with other issues determined after an initial inspection. He requested my authorization and comp A mechanic reviewed all of the scheduled work, along with other issues determined after an initial inspection. He requested my authorization and completed the work. More

Great service The service team was very polite and helpful. The technician tool extra steps to address the rattle in our truck. Very good service and customer relat The service team was very polite and helpful. The technician tool extra steps to address the rattle in our truck. Very good service and customer relations. More

Service Thanks so much to Austin for keeping me informed and explaining things that I could understand. I was very grateful to know what was actually going on Thanks so much to Austin for keeping me informed and explaining things that I could understand. I was very grateful to know what was actually going on. More

Took my car in for service when the check engine light came on. They said that it would take about an hour. Two hours later they still weren't done and still had no answers. I told them I had to get ba came on. They said that it would take about an hour. Two hours later they still weren't done and still had no answers. I told them I had to get back to work and scheduled this based on the amount of time they said. Told them if they has a loaner I could use they could keep the car and finish working on it and trying to figure out the problem. The manager told me they don't give loaners and I needed to make arrangements for a car of reschedule. I paid the bill for the 2 hours and had no answer except there is some sort of leak by the gas tank. Tried to reschedule based on days I had off. Of course all the days I had off they were closed. This went on for about 6 months, and now it's time to get my car inspected which I can't do without getting it fixed. Called Outten again to schedule and discuss time frame. They told me I could rent a car from them at $25 a day and $10 a day for insurance, $35 a day to rent a car from them so they can fix my car. Thanks but no thanks. Any good dealership would stand by the cars they sell. My car is a 2007 and has 60k miles on it. This car has had problems since day one and anytime I took it to them they always said there was no problems and it was the way I drove the car. Day after I finally got my car back from getting it inspected I got a recall in the mail on the same problem. Outten never said a word from this. Amazing. Will never recommend Chevy or Outten to anyone. More

Andy was very professional and customer focused as we tried to identify a problem with a "check engine " light and come up with a solution. Initially the problem could not be identified because the trou tried to identify a problem with a "check engine " light and come up with a solution. Initially the problem could not be identified because the trouble code had been cleared by my son. A few hours later while we were still in the area the trouble light came on again. I called Andy and told him that it was now on again. He had us stop back and he quickly got us in and identified the problem and came up with a solution. Andy is truly an asset to the Outten organization. Thank you, Doug Deutsch, Effort, PA More

I just want everyone to know that andy wengert of Outten Chevrolet is the nicest most dedicated Salesman I've ever dealed with !!! Any challenge I threw at him he took care of it with ease.. Anything I've e Chevrolet is the nicest most dedicated Salesman I've ever dealed with !!! Any challenge I threw at him he took care of it with ease.. Anything I've ever needed done got done fast and right.. So if you ever get a chance to visit Outten I would recommend requesting this gentleman! Couldn't ask for a better person to work with... More

Chris was so helpful I can't thank him enough.He listened Chris was so helpful I can't thank him enough.He listened to my problem, diagnosed it and wrote up a service order that totally fixed my problem. Ch Chris was so helpful I can't thank him enough.He listened to my problem, diagnosed it and wrote up a service order that totally fixed my problem. Chris is a real asset to Outten and GM. All the experiences I've had with Outten Cheverolet in Hamburg,Pa. from sales through service have been fantastic. Everybody there has always been courteous and helpful in all my dealings with them. If you want quality service, great pricing and friendly treatment you won't go wrong with Outten Chevy in Hamburg. AL More