Outten Chevrolet of Hamburg

Very friendly and helpful. Would definitely recommend this dealership to anyone very pleased and happy with the service Would definitely recommend this dealership to anyone very pleased and happy with the service More

I would not do business with any other dealer. I have a great respect for everyone at Outten.Have been Doing business with them for years. Eric is a caring person and a great salesman. I have a great respect for everyone at Outten.Have been Doing business with them for years. Eric is a caring person and a great salesman. More

Got back to me quickly with details of the vehicle. The cab was the wrong style for me however cab was the wrong style for me however More

THIS BUSINESS IS NOT BBB ACCREDITED! No surprise, here's a prime example of why: My Father purchased a new truck in October, 2021. He put thousands down, and traded an old car. He died unexpectedly less a prime example of why: My Father purchased a new truck in October, 2021. He put thousands down, and traded an old car. He died unexpectedly less than 30 days later, before a payment was ever due. The transaction had barely finalized, and he never got to drive the vehicle besides from the lot. The vehicle was financed solely in his name. We ultimately surrendered the truck back to the bank, naturally, without issue, but you won't believe what Outten "offered" us.. what a joke, so unprofessional and heartless. When handling the estate for his surviving wife, I contacted them about the truck. Multiple employees that I dealt with exhibited the utmost unprofessional, and heartless sentiments, instead of wanting to work with me on this. Starting with the salesperson, LT (Yaniv Shayo), I was presented an offer to PAY THEM a thousand dollars more, to have them take back the truck. Can you believe that? I was trying to see if I could bring back the truck and recoup some of the down payment for my mother, his wife. (I didn't even ask to get the trade-in vehicle back, and I even offered to negotiate taxes/fees out of my own pocket, to help her get that money back). They already had their trade-in vehicle, the six-thousand dollars cash, and then wanted to have the truck, back to re-sell it, AND another thousand from us? Unbelievable. LT and the financial department (James Sophy) wanted us to go away, ignored both our calls, and gave us the run-around rather than having the heart or good faith towards customers at a time when someone was most vulnerable (losing a spouse, tragically). Later we got ahold of a sales manger, Jeff, who after much negotiation and evasion, offered to buy us out of the financed amount. Again, claiming the trade in vehicle and the down payment were unrecoverable. How quickly they were to offer us the exact amount financed, but not even a single dollar more, out of kindness, from the down payment that was surrendered less than thirty days prior. They could have easily offered a few thousand, or even split the difference, giving her some of her down payment back (it was only six thousand dollars, on a forty thousand dollar truck). It was their choice, not to. Still, they continued to act like they were doing my father's grieving widow a favor by taking back the truck, just to be able to re-sell it again (and keeping their down payment, and trade-in vehicle). The sales and financing team is NOT looking out for the customer, or backing their business with a promise of good faith, as the BBB requires. It's no wonder they are NOT BBB accredited, or ever will be. BEWARE BUYING FROM OUTTEN!!!! More

Dealership that thinks everyone is dumb enough to believe them about anything that has to do with car repair when all they do is try and take money from people that don't know better. I have been black balle them about anything that has to do with car repair when all they do is try and take money from people that don't know better. I have been black balled by the dealership and told that they would not ever keep their end of the sale of free inspection for life of the car. All because they have soft people working there that can't take that someone would go back at them about trying to rip them.off. example I went for inspection on my wifes car and was failed for a tail light. They came in and said it would be 30 35 dollars to fix the light which in reality is a 5 dollar bulb. I told them they were crazy out of their mind and went and had it done at Mavis down the road for 10 dollars total. Just the audacity of these people to think that everyone is dumb enough to believe what they say is right and that you are wrong no matter what. So outten waited till I made a oil change for my wifes car to call me and say they would not except either my car or my wifes car there for anything. So all and all outten is not a good place. Brian Davis is the best tho just had to say that. More

Great experience with Don (sales person) and Jim (sales manager). They offered me the best deal on my lease and everyone I dealt with was a pleasure! I shopped over twenty dealers and Outten came out with manager). They offered me the best deal on my lease and everyone I dealt with was a pleasure! I shopped over twenty dealers and Outten came out with the best price. Paperwork was easy, no pressure, and a modern process. This dealer was a good hour away from where I live and it was well worth the drive. This was my first experience with Chevrolet or Outten and it was great. They were honest and upfront, and the process was simple and easy. Thank you! More

My new ride I would like to say I was very pleased with my experience with this dealership. I would like to thank Brian Davis he went above and beyond to get me i I would like to say I was very pleased with my experience with this dealership. I would like to thank Brian Davis he went above and beyond to get me in the car I wanted. I had been to other dealerships and they gave me the run around and never came through with what the said. So I would like to thank everyone involved in making this happen. I would definitely recommend this dealership. So to say in a nutshell I am 100% satisfied with the outcome. More

******A MUST READ!!!!!!*******Just before the world ******A MUST READ!!!!!!******* Just before the world situation of Covid, our family purchased vehicles from the dealership. One of the vehicles had a ******A MUST READ!!!!!!******* Just before the world situation of Covid, our family purchased vehicles from the dealership. One of the vehicles had a very peculiar smell in it after receiving it. Unfortunately with businesses being closed or sheltered during this pandemic, the dealership had to go out of their way to remedy the situation. Les in the service shop tried multiple times to remove the smell over the last few months while giving us a free loaner vehicle to use. Unfortunately, the situation could not be remedied and Jeff the GM had to intervene. He was able to replace our new chevy with a brand new one! The dealership really stepped up their game to provide us excellent service and created a customer for the long haul. I can honestly say that we were upset with the smelly car but the staff and dealership really did give us excellent customer service when you look at the obstacles they had to work with. Thank you everyone on the Outten Team and to those people who read this review......Buy from Outten Chevy in Hamburg....they truly are the best at all levels!!!!!!!! More

If I could give them negative stars I would’ve. I would also say they are like CIRCUS but that would be an insult to the circus industry. After waiting weeks for service, they fail to give me a loaner as w also say they are like CIRCUS but that would be an insult to the circus industry. After waiting weeks for service, they fail to give me a loaner as we agreed. Nothing but attitude from Kim when you finally get to talk to someone. Very unprofessional. More

Absolutely horrible dealership. Undervalued my trade-in by $6,000. I went to another dealership immediately after leaving out in and I got $6,000 more for my trade in. Also Brian Davis is the most rude per by $6,000. I went to another dealership immediately after leaving out in and I got $6,000 more for my trade in. Also Brian Davis is the most rude person you will ever meet in your life I called him on the phone and was treated horribly he is so ignorant and so rude I would never do business with Outten. More