Outten Chevrolet of Hamburg

Professional Service A mechanic reviewed all of the scheduled work, along with other issues determined after an initial inspection. He requested my authorization and comp A mechanic reviewed all of the scheduled work, along with other issues determined after an initial inspection. He requested my authorization and completed the work. More

Great service The service team was very polite and helpful. The technician tool extra steps to address the rattle in our truck. Very good service and customer relat The service team was very polite and helpful. The technician tool extra steps to address the rattle in our truck. Very good service and customer relations. More

The worst experience i have ever had at a dealership!!! I bought a dodge ram pick up from Outten last year to start off they sent me off the lot with 4 bald tires in the beginning of a snow storm and i alm I bought a dodge ram pick up from Outten last year to start off they sent me off the lot with 4 bald tires in the beginning of a snow storm and i almost totaled the truck before i got home!!! But the truck had brand new inspection stickers on the windshield. now the knowledgeable staff is telling me that there is an after market lift kit on my truck that can't be adjusted so i'm going to have to buy new tires for the front of my truck every year!! There still is several things wrong with the truck that they will not absorb the cost on knowing in full that they lied to me right from the start just to unload this truck! they supposedly pride themselves on there 139 point inspection on every used vehicle on the lot which is a B/S lie!! my emergency brake my A/C the turn signal lights in the mirrors, none of these things worked from day one of driving the vehicle off the lot.. This dealership is full of a bunch of scam artists just out to fill there own pockets with money!! I will be putting the worst reveiws possible on every web site i can find!! DON"T BUY ANYTHING FROM THESE CROOKS!!!! More

Service Thanks so much to Austin for keeping me informed and explaining things that I could understand. I was very grateful to know what was actually going on Thanks so much to Austin for keeping me informed and explaining things that I could understand. I was very grateful to know what was actually going on. More

didnt even want to talk i tried to talk to a salesperson in the lot on 9/11/14 and he wouldnt even hear me out until i did a credit application which i did not do so he walke i tried to talk to a salesperson in the lot on 9/11/14 and he wouldnt even hear me out until i did a credit application which i did not do so he walked away from me without another word. but its all good i bought a $25000 silverado from their competition More

Kevin and the other employees were fantastic. The only reason I gave the quality of work a 4 was because the front light was out in the car when it was sold to me. However, they set up an appointment imme reason I gave the quality of work a 4 was because the front light was out in the car when it was sold to me. However, they set up an appointment immediately for it to be fixed, and the cost was nothing, which was honest of them. The friendliness of the Outten atmosphere was so very welcoming, and my overall experience was a memorable one. Being the stickler and frugal buyer that I am, nearly $19,000 for a car was staggering to me, but for a NEW car, I thought it was a fantastic deal. I recommend this dealership to everyone! More

I was looking for a new car and contacted several dealerships.IRV BLANKENHORN was very helpful with making an appointment for us.the man sat down with us and answered every single one of our question dealerships.IRV BLANKENHORN was very helpful with making an appointment for us.the man sat down with us and answered every single one of our questions,even though it was almost closing time he never once looked at his watch or the time.that made us feel good and we knew we picked the right dealership outten chevy!!!! we tell everyone "go to outten' BUT ASK FOR irv BLANKENHORN!!!! THATS WHY WE GAVE THE RATINGS WE GAVE!!!!! GREAT PLACE GREAT SERVICE!!!!!!! KENNY & KARE VALENTINE. More

amazing experience everyone is so nice and so helpful i could not have asked for a better experience it is the second vehicle i bought and i will stay with outten always could not have asked for a better experience it is the second vehicle i bought and i will stay with outten always More

Took my car in for service when the check engine light came on. They said that it would take about an hour. Two hours later they still weren't done and still had no answers. I told them I had to get ba came on. They said that it would take about an hour. Two hours later they still weren't done and still had no answers. I told them I had to get back to work and scheduled this based on the amount of time they said. Told them if they has a loaner I could use they could keep the car and finish working on it and trying to figure out the problem. The manager told me they don't give loaners and I needed to make arrangements for a car of reschedule. I paid the bill for the 2 hours and had no answer except there is some sort of leak by the gas tank. Tried to reschedule based on days I had off. Of course all the days I had off they were closed. This went on for about 6 months, and now it's time to get my car inspected which I can't do without getting it fixed. Called Outten again to schedule and discuss time frame. They told me I could rent a car from them at $25 a day and $10 a day for insurance, $35 a day to rent a car from them so they can fix my car. Thanks but no thanks. Any good dealership would stand by the cars they sell. My car is a 2007 and has 60k miles on it. This car has had problems since day one and anytime I took it to them they always said there was no problems and it was the way I drove the car. Day after I finally got my car back from getting it inspected I got a recall in the mail on the same problem. Outten never said a word from this. Amazing. Will never recommend Chevy or Outten to anyone. More

Brian Davis was GREAT he helped me get into a brand new car even with poor credit. I would recommend this dealer and Brian Davis to everyone. I am handing out his cards to everyone I know. Definetly wil car even with poor credit. I would recommend this dealer and Brian Davis to everyone. I am handing out his cards to everyone I know. Definetly will be back. Thanks so much!!!! More