Ourisman Volvo Audi Lincoln of Frederick

As I’m relatively new to the USA (14 months), getting a carloan to buy a car is not easy. Once that is done you need to find a dealer and select the car or the other way around. Having finally gotten a carloan to buy a car is not easy. Once that is done you need to find a dealer and select the car or the other way around. Having finally gotten a car loan secured we were pretty excited about buying. I found the Audi I was looking for, only it got sold over the weekend at ourismsn before I was able to get it. Geoff sutton reached out with alternatives. Geoff was knowledgeable and extremely friendly without being pushy. I selected a new car and we closed the deal and I picked it up last weekend and love it. Geoff managed the process from start to finish and ourismsn even got me a lower apr. Although we live in PA and it’s a 2 hour drive, I think I’ll go back in 3 or 4 years. Friendly, capable and not pushy. Nick Rotruck: highly knowledgeable and great financial support. Geoff: I love the car and thanks again for the service. Much appreciated and you made the negotiation, deal closing and taking possession of the car process a good experience. Steven More

Joe Holloway went above and beyond my expectations when I purchased a Volvo XC40. He was super knowledgeable and made the process easy after I had a bad experience at another dealership. They were efficien purchased a Volvo XC40. He was super knowledgeable and made the process easy after I had a bad experience at another dealership. They were efficient yet made sure to answer all of my questions and get me on the road quickly in my beautiful new car! More

Unethical Audi Dealer I don’t typically write reviews, but felt it necessary to help others after such a horrible experience at this dealership. Bottom line: questionable a I don’t typically write reviews, but felt it necessary to help others after such a horrible experience at this dealership. Bottom line: questionable and unethical business practices with no regard for customer time or needs. I called this dealership to inquire about a certified pre-owned (CPO) car that I found through both Autotrader and USAA. I spoke with Brian and I told Brian that I was driving from over an hour away. I asked about the cosmetic condition of the car before making the drive, and I specifically asked about dents, dings, scratches, curb rash and accident history. I was told “this is a certified car, so every ding, dent or scratch is taken care of by Audi before it can be sold as a CPO vehicle. It’s a very clean car.” Upon arriving, I immediately noticed significant damage to the car: major damage on two wheels, golf ball sized dent in the hood with paint damage (poor touch up that looked like nail polish), oxidized exterior trim panels, paint overspray on one window, a frayed seatbelt, deeply scratched glove box- all on a two year old vehicle. It had NOT been fixed, yet I was told it was clean before I made the drive. After asking about the damage, I was told that the issues were simple cosmetic fixes that hadn’t been addressed. Note: the car had been listed for a week, so I suspect they were trying to find a buyer who would accept the car “as is.” When I tried to work out the “IOU” to ensure all damage would be fixed, I was presented with a Carfax report that indicated previous damage. This report was different from what I was originally shown. After all of this, I was still willing to provide a deposit to hold the car while all work was completed, but after an hour, was told by Brian that his manager would not fix the issues unless we paid for the car first. I left, and the manager called me shortly thereafter and blamed Brian. The manager said that they would follow up the next day to work it out. The next day, there was no follow up and the dealership listed the car for significantly more money. Do not waste your time with this dealership. Find a dealership with more ethical and moral business practices. More

Old School Dealership in the Worst Sense I bought a $74,000 used car from them, so it was I high-end purchase. I felt that I was being treated like a customer from a dealer 25 years ago. Fr I bought a $74,000 used car from them, so it was I high-end purchase. I felt that I was being treated like a customer from a dealer 25 years ago. From the sales tactics of ‘we don’t negotiate price’ and ‘we have somebody ready to buy this right now’. I could live with that, but small details made all the difference. a promised floor mat was not delivered. An adapter that I was told was included was nowhere to be found. They changed tires - but switched out the chrome locking lugs for the cheapest replacements. And didn’t bother to put Valve stem covers. And no follow up from the salesman, even after trying to call. This lack of customer service and attention to detail is like my car-buying experiences of 25 years ago. A little effort would have made a huge difference. This is the type of dealership that gives car dealers a bad name. In the end, I would not recommend or ever go back. More

What a great Group!! I would like to let everyone how wonderful this dealership is. I called to get some information and pricing on a certain Volvo XC60 inscription. I spo I would like to let everyone how wonderful this dealership is. I called to get some information and pricing on a certain Volvo XC60 inscription. I spoke to Daniel Schumm and he was very knowledgeable about all of the options that I was unsure about. There price was also GREAT!! I would strongly recommend this dealership and Daniel to anyone considering a purchase. Thank you again...Tom all the way from Indiana More

Excellent Experience Purchasing my First Volvo Ourisman Volvo of Frederick was one of many dealerships that reached out to me after I had made initial inquiries regarding the new 2019 Volvo XC 40 i Ourisman Volvo of Frederick was one of many dealerships that reached out to me after I had made initial inquiries regarding the new 2019 Volvo XC 40 in December 2018. The immediate contact and wonderful customer service I received from Christian Seymour and Ricky Williams from the outset separated this dealership from the rest of the pack. The communication and follow up was excellent from the beginning, and it wasn't very long after making my initial inquiries that I scheduled an appointment with Ricky Williams to test drive the exact model and trim I was interested in. I ended up purchasing not only my first new Volvo, but my first new luxury vehicle period from Ricky and Christian on the same day of the test drive. To say that they were patient, courteous and helpful from the moment I stepped foot in the dealership until the moment I drove off with my new 2019 XC 40 T5 AWD R Design would be an understatement. I would wholeheartedly recommend this dealership, and Christian and Ricky specifically, to anyone in the market for a new Volvo/Audi/Lincoln. The experience exceeded my expectations, and not only will I return to this dealership for any service needs but when the time comes to purchase another vehicle Ourisman of Frederick will be my first stop. More

Daniel schumm Daniel was the best salesman you could ever have, very respectable and responsive, if you ever want to deal with anyone in this dealership, go for Dan Daniel was the best salesman you could ever have, very respectable and responsive, if you ever want to deal with anyone in this dealership, go for Daniel , although I haven’t got the SQ5 that I want from his dealership but I had a very positive experience dealing with Daniel More

First time I've actually felt happy about a car dealership There is a special place in my heart for the sense of dread I have for going to a car dealership. Everyone has had that experience, and I decided to a There is a special place in my heart for the sense of dread I have for going to a car dealership. Everyone has had that experience, and I decided to avoid that as much as possible by doing more market research and having a car and a price researched, along with emailed and telephone communication with a salesman before ever setting foot on the dealership. When I spoke with Joe, he gave me as much time over the phone as I wanted, answered all of my questions and asked helpful questions to narrow my search and to make sure he understood what I was looking for in a new car. The next day I decided I was ready to test drive and Joe was very helpful and knowledgeable... Actually he knew so much more about the performance of different vehicles that I was a little out of my depth, but I am sure my blank stares, vacant nods and non-committal grunts fooled him into believing that I fully understood torque.... Well, he humored me and kept the conversation at a high level despite me not understanding everything about the finer points of an engine performance. In the end, I feel as if I got a good price on an amazing car that is a pleasure to drive. I would highly recommend working with both the dealership and Joe. More

Daniel Schumm Great to deal with I have not yet bought a Volvo, but I have been in email contact with Mr D. Schumm and he has been very pleasant to deal with, always answering my ques I have not yet bought a Volvo, but I have been in email contact with Mr D. Schumm and he has been very pleasant to deal with, always answering my questions promptly, even on his days off. I can assure you this has not the case with other salesman from other dealers, I am amazed how some can even call themselves salesman! Has been great dealing with Mr Schumm and I highly recommend you reach out to him. More