Ourisman Volkswagen of Laurel - Service Center

Great dealership, excellent service, good experience' I have never taken the time to fill out the surreys sent to me after buying my Honda CRV or even after I go in for routine maintenance. However I must I have never taken the time to fill out the surreys sent to me after buying my Honda CRV or even after I go in for routine maintenance. However I must say that I owe it to the wonderful team of the Laurel Honda 3371 Laurel Fort Meade Road. MD. I must say It started with Jimmie Powell when I though I could not afford a brand new vehicle. Jimmie took the time to give me all of my options and was never pushy.I feel like Family every time I visit. I can call him anytime to get advice and he is always full of information to solve my issues. For services CJ is so helpful he always take the time to make sure I knew how everything work like a brother would great customer service. Carla took care of me on my last visit and she really looked out for me specially helping when the van took me to the mall while my car was being service “ Just Awesome! ” Great people to deal with.My experience with Honda is nothing but excellent and I will always recommend them to any potential buyer. More

Didn't do what we asked We called and made an appointment with specific items to be done for the service appointment. The car wanted the full "B" service, but I didn't want t We called and made an appointment with specific items to be done for the service appointment. The car wanted the full "B" service, but I didn't want to pay for them to change the air filter, so I specifically specified B1 and B3 service. I verified by both the confirmation and reminder emails that only what we wanted was to be performed. My wife dropped the car off and they upsold her on the filter change that I had explicitly excluded and it was obvious from the writeup that we didn't want it. While it is partly my fault for not re-iterating to my wife I didn't want the filters changed, it was obvious from our appointment request that I didn't want the filter change. I contacted the service manager afterwards and was assured that the service advisor would contact me in one business day. One week later, I've had to contact the service manager again with the same assurance the advisor would contact me again and still nothing from the service advisor. I will not be back. More

Great customer service I really do appreciate Richard Nunez, he's very helpful,great job....he guided me with all the paperwork,I really do appreciate that..,thanks to Moham I really do appreciate Richard Nunez, he's very helpful,great job....he guided me with all the paperwork,I really do appreciate that..,thanks to Mohammed,Joe and Isaac More

Service was done incorrectly, other dealership found issues! I took my car for service here in May 2017. I needed oil change, transmission flush, and brake fluid flush. All three were performed with a multi poin I took my car for service here in May 2017. I needed oil change, transmission flush, and brake fluid flush. All three were performed with a multi point inspection. Today, I took my car to Clarksville Honda and was shown proof that the air cabin filter was put in backwards and extremely dirty. So much for multi point inspection. Also, I had 67K miles on my car in May 2017 and now at 75K I am having to do a transmission flush again. It is an every 30K service. I was shown the proof of how dirty my transmission fluid was. BEWARE: A multi point inspection does not include Cabin filter check and also this dealership only performs services that the computer tells them too. Would assume they would let you know if there were any other services needed. They did a POOR job on my transmission fluid and when I called to confront the manager, he said he would not be able to do anything about it since I did not bring the car into Ourisman to service. (TRYING TO SELL ME poor service again!) His response on the cabin filter is that its in the glove compartment so not part of their multi point inspection. SO IF YOUR COMPUTER DOESNT TELL YOU, they wont even LOOK AT IT. What if you have a faulty computer??? Clearly my cabin filter was put in backwards and no computer told them that. STAY AWAY FROM THIS PLACE More

Quite helpful staff, very straight-forward. Rolled in for service on one vehicle; after a few inquiries, ended up buying another and driving it away. Quite pleasant process, NO PRESSURE. H Rolled in for service on one vehicle; after a few inquiries, ended up buying another and driving it away. Quite pleasant process, NO PRESSURE. Highly recommended. More

customer service at the service center Mr. Mike Steers accommodated my with my busy work schedule. Even though the service center stop taking cars at 1:00pm on a Saturday afternoon, which Mr. Mike Steers accommodated my with my busy work schedule. Even though the service center stop taking cars at 1:00pm on a Saturday afternoon, which I did not know at the time because the hours on the door stated/printer 7 or 8am to 4pm, he service my car for an oil change and tire rotation. He told me that it would take 2 hours but it took little over an hour. Secondly, I did not have my coupon book and he took care of the issue. Excellent customer service and I placed my coupon book in the glove compartment for the next time and will probably make an appointment the next time. REH More

Happy Customer I have bought and leased about 6 vehicles from this dealership and Michael has been my sales person on all of them - he is very good at what he does, I have bought and leased about 6 vehicles from this dealership and Michael has been my sales person on all of them - he is very good at what he does, friendly, ready to assist, very efficient, and very professional. Few times, I went there for service and ended up leaving with a new car. I like his attitude! In addition, the shop is run by an excellent manager, Mr. Chee, with whom I was able to make deals that were fair to me and the dealership. I would highly recommend to anyone to stop by and look at their cars, etc. More

Awful experience Overcharged for labor $550 and told another price $160 and was there from 9:40am until closing 4pm. I am disappointed even from moment I purchased car Overcharged for labor $550 and told another price $160 and was there from 9:40am until closing 4pm. I am disappointed even from moment I purchased car 3 years ago. More