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Ourisman Volkswagen of Laurel - Service Center
Laurel, MD
108 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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108 Reviews of Ourisman Volkswagen of Laurel - Service Center
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July 19, 2023
The appointment was easy to schedule and my car was taken in as soon as I arrived at at the dealership. I didn’t want to wait around until the service was completed so the shuttle took me home and picked me in as soon as I arrived at at the dealership. I didn’t want to wait around until the service was completed so the shuttle took me home and picked me up when my car was finished at a reasonable time. The service manager very friendly and told me exactly what needed to be repaired on my car. Will definitely go again. More
by Toni
Employees Worked With
Vince Penn
June 21, 2023
Adrian G. In the service department is awesome! He took care of my issue quickly and got my Atlas back to me the same day. In the service department is awesome! He took care of my issue quickly and got my Atlas back to me the same day. More
by acasey0427
Employees Worked With
Adrian Garcia
June 09, 2023
ALL STAFF INCLUDING ADVISOR ADRIAN GARCIA AND TECHNICIAN ANDY RAMOS WERE PATIENT AND SHOWED EMPATHY TOWARDS MY CONCERNS REGARDING MY VW AND WAYS TO ASSIST IN PROVIDING PROPER SERVICES. I AM TRULY GRATEFUL. ANDY RAMOS WERE PATIENT AND SHOWED EMPATHY TOWARDS MY CONCERNS REGARDING MY VW AND WAYS TO ASSIST IN PROVIDING PROPER SERVICES. I AM TRULY GRATEFUL. More
by harry43us
Employees Worked With
Adrian Garcia and Andy Ramos
June 07, 2023
I have bought 6 cars from this dealership. I have always had good service until recently as I took the car in for 2 new tires and the car came back with bent wheels. They did send the wheels o I have always had good service until recently as I took the car in for 2 new tires and the car came back with bent wheels. They did send the wheels out to be fixed and the wheels were worse with deep gauges in the metal. They offered to send the wheels out once again but I refused given the last experience. I will be reporting this to the attorney general. More
by elizabethghandy
Employees Worked With
Jon Alcorn
October 12, 2022
Service review. BUYER BEWARE NEVER GO HERE!!!! If I could give this company negative stars I would. I came in for service regarding a check engine light and squeekin BUYER BEWARE NEVER GO HERE!!!! If I could give this company negative stars I would. I came in for service regarding a check engine light and squeeking sound when driving. I was quoted around $400 for diagnostic each is ridiculous and well above the industry standard. They said it goes into repair so I okayed thinking, okay maybe the work might cost that much and so my total bill will be around there. They called me back later that afternoon with a diagnosis and asked me if I should go ahead with work for $540. I asked over the phone 3 times, to confirm that $540 would be the final price. All 3 instances were affirmed. I felt like this was super high for this work, but I okayed it. When I went to pick up the vehicle the next day, the invoice was over $900. I was lied to over the phone. After back and forth they took off $100 but they successfully stole $300 from me. I had to give them my card number in order to initiate the refund. I am still awaiting that, so hopeful they don't steal again. It's pure bait and switch robbery. Do not EVER go here. More
by John
Employees Worked With
Robert Schilller
