Ourisman Volkswagen of Laurel - Service Center

Received excellent service. Drove up to MD to visit family for thanksgiving holiday. Unfortunately second day in MD ran over a pothole & ended up on Donut tire. Annette Rozett Drove up to MD to visit family for thanksgiving holiday. Unfortunately second day in MD ran over a pothole & ended up on Donut tire. Annette Rozetti, my service advisor did a fabulous job on making sure I received the best customer service, recommendation on type of correct tire for my vehicle. I was in and out within less than an hour. Waiting room & accommodation superb! Thank You for everything! I would highly recommend without a doubt Ourisman VW of Laurel to family & friends. -Samson More

Dealership communications was much appreciated. Excellent customer service and support. Will be sure to return in the future if services are needed. Excellent customer service and support. Will be sure to return in the future if services are needed. More

The service at VW is great. They respond to the reason you brought your car in for service. They will also check and make sure you are up to date on your mileage requirements They respond to the reason you brought your car in for service. They will also check and make sure you are up to date on your mileage requirements., and sometimes they wash your car . Mine didn’t get washed.this time. I have been going to them for 8 years. More

Service is very helpful. Never have issues making appointments but wait time was longer then expected . Never have issues making appointments but wait time was longer then expected . More

It’s convenient but expensive . The representatives are courteous but ignored some instructions about seat. The representatives are courteous but ignored some instructions about seat. More

Terrible dealer. Will never go there again. I will blast this dealer every chance I het Will never go there again. I will blast this dealer every chance I het More

Provided a great diagnostic. Very timely and great response. I would recommend to any VW owner. Outstanding dealership! Very timely and great response. I would recommend to any VW owner. Outstanding dealership! More

The service was prompt and efficient. They gave me just the service my vehicle required. The service was completed within the time they told me to expect. The waiting area is comfortable They gave me just the service my vehicle required. The service was completed within the time they told me to expect. The waiting area is comfortable with Wi-Fi and a space where I could work while waiting. More

Brought the car for regular maintenance inspection and the people there were professionals and very kind and helpful. Cannot ask for better service. the people there were professionals and very kind and helpful. Cannot ask for better service. More

They gave us an update in regular bases and fixed the car within time frame they promised. within time frame they promised. More