Ourisman Volkswagen of Laurel - Service Center

Provided a great diagnostic. Very timely and great response. I would recommend to any VW owner. Outstanding dealership! Very timely and great response. I would recommend to any VW owner. Outstanding dealership! More

The service was prompt and efficient. They gave me just the service my vehicle required. The service was completed within the time they told me to expect. The waiting area is comfortable They gave me just the service my vehicle required. The service was completed within the time they told me to expect. The waiting area is comfortable with Wi-Fi and a space where I could work while waiting. More

Brought the car for regular maintenance inspection and the people there were professionals and very kind and helpful. Cannot ask for better service. the people there were professionals and very kind and helpful. Cannot ask for better service. More

They gave us an update in regular bases and fixed the car within time frame they promised. within time frame they promised. More

I looove this dealership. They are so polite and professional. I was offered refreshments and snacks. The waiting area is nice and comfortable. They are so polite and professional. I was offered refreshments and snacks. The waiting area is nice and comfortable. More

Vincent Penn service rep, answered all my questions and kept me informed of service on my vehicle. kept me informed of service on my vehicle. More

The level of service has always been exceptional. My service representative was kind and patient, clearly explaining the issue(s) with my vehicle and knew every part and its purpose when I questione My service representative was kind and patient, clearly explaining the issue(s) with my vehicle and knew every part and its purpose when I questioned him. I will continue to use this dealer for all of my vehicle service now and in the future. More

The service representatives are Very helpful and friendly. The work was completed according to the estimate. friendly. The work was completed according to the estimate. More

This is the best service center I have encountered. Very helpful and they work with you to save money. Very helpful and they work with you to save money. More

My vehicle lost all power suddenly on 495. I towed the vehicle to Ourisman of Laurel and was greeted by a kind service representative named Cortez. Although it was late and the service lane wa I towed the vehicle to Ourisman of Laurel and was greeted by a kind service representative named Cortez. Although it was late and the service lane was closing soon I was treated honestly and fairly without feeling rushed. I was given a loaner car to get home and was told the vehicle would be checked out first thing in the morning. Subsequently I received a call in the morning as promised with a proble cause but further investigation was needed to confirm. Cortez kept in contact with me as the problem was discovered and text me with the issues found and approximate cost. After making my decisions on what to fix with no pressure the work was completed in a timely manner and I picked up my vehicle. Everything is running great. Thank you Ourisman for a good experience. More