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Ourisman Volkswagen of Laurel - Service Center
Laurel, MD
91 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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91 Reviews of Ourisman Volkswagen of Laurel - Service Center
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Helpful October 12, 2022
Service review. BUYER BEWARE NEVER GO HERE!!!! If I could give this company negative stars I would. I came in for service regarding a check engine light and squeekin BUYER BEWARE NEVER GO HERE!!!! If I could give this company negative stars I would. I came in for service regarding a check engine light and squeeking sound when driving. I was quoted around $400 for diagnostic each is ridiculous and well above the industry standard. They said it goes into repair so I okayed thinking, okay maybe the work might cost that much and so my total bill will be around there. They called me back later that afternoon with a diagnosis and asked me if I should go ahead with work for $540. I asked over the phone 3 times, to confirm that $540 would be the final price. All 3 instances were affirmed. I felt like this was super high for this work, but I okayed it. When I went to pick up the vehicle the next day, the invoice was over $900. I was lied to over the phone. After back and forth they took off $100 but they successfully stole $300 from me. I had to give them my card number in order to initiate the refund. I am still awaiting that, so hopeful they don't steal again. It's pure bait and switch robbery. Do not EVER go here. More
by John
Employees Worked With
Robert Schilller
March 31, 2022
Awful service center, and even more horrible management. Do not bring your vehicle here for service. Their service technicians are incapable of identitifying the issue with your vehicle, and will instea Do not bring your vehicle here for service. Their service technicians are incapable of identitifying the issue with your vehicle, and will instead bill you thousands for other issues rather than be honest they couldn't find and fix the problem you came for. This facility is deceptive and negligent. Don't say you weren't warned. Look at their reviews, this shadiness is very clearly a pattern of behavior by GM Isaac Chee and Service Manager Michael Guard. You will be sorry if you come here, simple as that. More
by Joe.Lazarony
Employees Worked With
Michael Guard, Ed Wheaton, Isaac Chee, Edward Wheaton
June 19, 2019
Good experience I had a great time here. Anthony Davenport was a great help. They showed great patience and friendliness. I recommend you visit here when you’re in ne I had a great time here. Anthony Davenport was a great help. They showed great patience and friendliness. I recommend you visit here when you’re in need of a car More
by Erictran43
Employees Worked With
Anthony Davenport
June 18, 2019
Bad customer service My name is Musiliu Aminu and I just left your dealership few minutes ago. I had an appointment for 11am today June 18 and was on time for my appointme My name is Musiliu Aminu and I just left your dealership few minutes ago. I had an appointment for 11am today June 18 and was on time for my appointment for a service recall on my 2017 Honda Accord. I pulled in to the service bay and a guy directed me to move my car forward and I parked. I was sitting in the car for about 15 minutes and no one approached me with anything, it's my first time and I dont know their operation. I have been to other dealership and usually they approach you in the car, take your key and tell you to go wait. Nothing like that here, so I went inside and no one greeted me and I asked why no one asked me for what brought me in, then one guy said in a very rude way, you have to come inside, how am I supposed to know that being the first time here. Let's just say this is a bad experience and I definitely wont return and wont refer business to anyone I know and I will post my experience online. Hopefully someone would contact me and tell me I'm wrong. Thank you, Aminu More
by Musiliu Aminu
Employees Worked With
None
April 15, 2019
Excellent service Anthony provides me an excellent services for buying my first new car. I came there in later afternoon and he was pretty patient to answer all my ques Anthony provides me an excellent services for buying my first new car. I came there in later afternoon and he was pretty patient to answer all my questions and stay with me to 9 pm to waiting for car from other place. More
by Kenny
Employees Worked With
Anthony Davenport
September 10, 2018
Customer Service Excellence From the time I walked in the door to purchase my Civic each person I came in contact with worked hard to make me feel like I was the most important p From the time I walked in the door to purchase my Civic each person I came in contact with worked hard to make me feel like I was the most important person in the room. I'm now here today having my service done and it's the same as before. My salesman Jim P still remembered my name and I find that impressive. More
by Brian J
Employees Worked With
Jimmie Powell, Joe Rasulzad, Elliott Davis
August 30, 2018
Great dealership, excellent service, good experience' I have never taken the time to fill out the surreys sent to me after buying my Honda CRV or even after I go in for routine maintenance. However I must I have never taken the time to fill out the surreys sent to me after buying my Honda CRV or even after I go in for routine maintenance. However I must say that I owe it to the wonderful team of the Laurel Honda 3371 Laurel Fort Meade Road. MD. I must say It started with Jimmie Powell when I though I could not afford a brand new vehicle. Jimmie took the time to give me all of my options and was never pushy.I feel like Family every time I visit. I can call him anytime to get advice and he is always full of information to solve my issues. For services CJ is so helpful he always take the time to make sure I knew how everything work like a brother would great customer service. Carla took care of me on my last visit and she really looked out for me specially helping when the van took me to the mall while my car was being service “ Just Awesome! ” Great people to deal with.My experience with Honda is nothing but excellent and I will always recommend them to any potential buyer. More
by Joshlyn58
Employees Worked With
William CJ Clyburn, Carla Watkowski, Jimmie Powell
May 12, 2018
Didn't do what we asked We called and made an appointment with specific items to be done for the service appointment. The car wanted the full "B" service, but I didn't want t We called and made an appointment with specific items to be done for the service appointment. The car wanted the full "B" service, but I didn't want to pay for them to change the air filter, so I specifically specified B1 and B3 service. I verified by both the confirmation and reminder emails that only what we wanted was to be performed. My wife dropped the car off and they upsold her on the filter change that I had explicitly excluded and it was obvious from the writeup that we didn't want it. While it is partly my fault for not re-iterating to my wife I didn't want the filters changed, it was obvious from our appointment request that I didn't want the filter change. I contacted the service manager afterwards and was assured that the service advisor would contact me in one business day. One week later, I've had to contact the service manager again with the same assurance the advisor would contact me again and still nothing from the service advisor. I will not be back. More
by TWRX
Employees Worked With
Sabrina Jones
