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Ourisman Volkswagen of Laurel - Service Center

Laurel, MD

4.7
114 Reviews

114 Reviews of Ourisman Volkswagen of Laurel - Service Center

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August 14, 2024

My experience with the Ourisman dealership was awesome. . They were very friendly. I rate the custom service 10 plus.I wasn't there long. I recommend Ourisman dealership to anyone. Thank you so much. I will More

by kayjohnson53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rahim King ( 1929569 ) Rate: 10
Aug 16, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your fantastic review! We're thrilled to hear that you had an awesome experience at Ourisman dealership. Our team prides itself on providing top-notch customer service, so it's great to know we exceeded your expectations. We appreciate your recommendation and look forward to welcoming you back in the future!

August 04, 2024

Mike at Ourisman VW Laurel provided excellent customer service from start to finish. I’ve been a customer for 10 years and Mike in the service department stands out. More

by Kellye Walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 05, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for taking to time to give us a 5 star review Kellye.

July 31, 2024

Ourisman Volkswagen of Laurel is awesome! …whether I come “hot” - No Appointment or have an appointment, Ourisman Volkswagen of Laure “ALWAYS” takes care of Whatever my vehicle needs. More

by Misturada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Deckert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Ourisman Volkswagen of Laurel responded

Always our pleasure to help. Have a great day!

June 25, 2024

My vehicle is in good hands at Ourisman VW of Laurel MD, Excellent understanding of what needs to be done. Excellent communicator and advisor. More

by gail.harriman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Penn
Jun 28, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your kind words! We're thrilled to hear that you feel your vehicle is in good hands at Ourisman VW of Laurel, We appreciate your trust and look forward to continuing to serve you!

May 23, 2024

Very satisfied with the service providaed by this dealership. The car was in great shape. More

by lrboyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Penn
May 24, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your positive feedback! We're glad to hear that you're very satisfied with our service and that the car was in great shape. We appreciate your business and hope to serve you again in the future!

May 20, 2024

Easy and quick to make a timely appointment. Friendly service writers who are easy to work with and took the time to look at our service history and only recommend needed services. Quick service More

by Marty O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill (Goldie) Goldsmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Collins / All Service
May 24, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your wonderful review! We're delighted to hear that scheduling an appointment was easy and quick, and that our friendly service writers provided the necessary attention to your service history. It's great to know that you appreciated the quick service and convenient pickup. Your recommendation means a lot to us!

May 06, 2024

Ourisman Volkswagen of Laurel is an excellent place to purchase a brand new car. The managers and staff members professionalism and caring hearts will put you in any vehicle that you want and affordable f More

by Ms. JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Penn
May 07, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that Ourisman Volkswagen of Laurel provided you with excellent service both during your car purchase and your recent service visit.

April 19, 2024

Carlos was amazing and will go back to him for all my needs. He communicated every step of the way and went out of his way to arrange a pick up for me. Highly recommend him. More

by Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Apr 19, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your kind words and we will share this with Carlos. Enjoy!

April 09, 2024

So as always I had a very good experience with the dealership, They kept me informed and fit me right in. I'll be coming back. More

by ndavila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
Apr 10, 2024 -

Ourisman Volkswagen of Laurel responded

We are so happy that you enjoyed your time with us. Thank you and see you next time.

April 04, 2024

They are very prompt. They took my car right away and I didn't have to wait very long to get it back. More

by mkrasnansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Apr 09, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your kind words.