Ourisman Volkswagen of Laurel - Service Center

brought my car in for a check engine light problem. dealer asked me to bring the car in early monday so i decided to just drop it off that friday. got back the car on monday afternoon, and realize frot dealer asked me to bring the car in early monday so i decided to just drop it off that friday. got back the car on monday afternoon, and realize frot bumper totally cracked and scratched. service manager told me they were not going to fix it because i had no proof they did it. he claimed he saw through the camera that the car was always park rear in. i ask to see the video and he said it was a waste of his time. 500$ fixing this bumper that they broke is not a waste of time if you ask me. it was my word against his. i will never ever go back there. i brought my car in only to spend money fixing the problems they cause me. service manager is an asshole and his customer service is as horrible as it gets. i wouldnt recommend anyone even getting a oil change there. More

I was promised a second key with the purchase of my car from Mr. Abdul the finance person and never recieved it. When the defective key I got with my car broke I was treated like a rip off artist by Mr. P from Mr. Abdul the finance person and never recieved it. When the defective key I got with my car broke I was treated like a rip off artist by Mr. Parme probably because he is racist as I am an african american woman in my 20's. He told my mother he would give me a discount for the key because of what I had been promised and then when I got to the service department and he saw me then his whole attitude changed and he only offered a $5 dollar discount. After both my mother and I had to raise a fuss he then tells Mr. Campbell the service manager over the phone to just take off whatever he could. He never apologized for how he treated me. Then when the service department programed my key they messed up my remote start that was on the car when I purchased it and when I called Mr. Campbell to let him know that it needed to be fixed because it worked before they touched my car he nastily tells me it not his responsibilty because it is after-market. I still have not resolved the issue but if I have to take it all the way to the corporate office he will either have his techs repair it or if they don't know how(as he said they don't) they will pay to get it done. More