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Ourisman Volkswagen of Laurel - Service Center
Laurel, MD
113 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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113 Reviews of Ourisman Volkswagen of Laurel - Service Center
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June 25, 2016
It's The Small Things! It's the small things like customer service, kindness, positive attitude, job knowledge and initiative that help make Laura Joseph an awesome Sales As It's the small things like customer service, kindness, positive attitude, job knowledge and initiative that help make Laura Joseph an awesome Sales Associate! She offered to show and tell me about the new features of the 2016 Honda Accord Coupe. Beautiful car! Thank you Laura! Also, thanks CJ, Mike Steers and the 2 young gents (who provided shuttle service) for your assistance and great customer service! More
by Coupe41
Employees Worked With
CJ, Mike Steers, 2 shuttle service drivers
February 01, 2016
Great service dept & fantastic follow-up w/Anthony Davenport Had car serviced and Jerry took great care of me and my car - waiting time was minimal and ran into my car salesman Anthony Davenport who took the ini Had car serviced and Jerry took great care of me and my car - waiting time was minimal and ran into my car salesman Anthony Davenport who took the initiative to ask if I wanted a car wash - I went back and sat down and he took care of everything - moments later my car was ready - so impressed with Anthony and his attention to detail and professionalism. Am so very pleased with this dealership as it is not close to my home but do not mind the drive to Laurel for such great treatment at this dealership! More
by Kidney Love for Elise
Employees Worked With
Anthony Davenport, Jerry Griffith
January 14, 2016
Service received on 1/9/2016 I was disappointed with the service received on 1.9.2016. I waited 4 hours for service that was not initiated by the Service Manager. I was disappointed with the service received on 1.9.2016. I waited 4 hours for service that was not initiated by the Service Manager. More
by Letal
Employees Worked With
Tony Skelton, Alan Benton
November 07, 2015
I like Mike My experience with Ourisman VW Laurel has generally been good but I would like to single out Mike Ruth for exceptional customer service. I have been b My experience with Ourisman VW Laurel has generally been good but I would like to single out Mike Ruth for exceptional customer service. I have been bringing my Passat to this location for regular maintenance for years and usually it is Mike who ensures that there are no surprises. He provides excellent follow-up, keeping me up to date on the progress of work on my car. Courteous and collected, Mike is a professional with whom it has been a pleasure to do business. More
by PassatOwner
Employees Worked With
Mike Ruth
March 21, 2015
Super fast service. Thoughtful and professional. I had my Civic in for the first maintenance. Appointment time was convenient, turn around time for oil change and tire rotation was extremely fast. I had my Civic in for the first maintenance. Appointment time was convenient, turn around time for oil change and tire rotation was extremely fast. Mr Wheaton and his service team even had the car washed. I didn't have a coupon that day, they used one anyway. More
by Robert M
Employees Worked With
Ed Wheaton
June 27, 2014
Sold a car that barely passed inspection Recently purchased a car in January 2014. The car barely passed inspection (meaning it was passed MD State Inspection by percentage points) as told to Recently purchased a car in January 2014. The car barely passed inspection (meaning it was passed MD State Inspection by percentage points) as told to by the assistant service manager. The assistant Service Manager told customer that even though the brake pads passed inspection that there was no need to change them (Brake PADS was going bad then). The dealership KNEW brake pads were going bad anyway but since it passed inspection they used their own judgement, they decided not change them and sell the car Hence 5 months later, the brake pads have gone bad and they give explanations that we ARE NOT REQUIRED to change the brake pads on a used car because the car to pass inspection and we don't care about the customer safety. The idea of 'Wear and Tear" is true to a certain point but NO BRAKE PADS (new or used) goes bad in 5 months unless they was already faulty from the beginning. I recommend - DO NOT EVER BUY A CAR FROM OURSIMAN HONDA VW of Laurel because all they care about is the bottom DOLLAR and NOT CUSTOMER SAFETY... More
by dw2904
Employees Worked With
Jerry Griffith
March 03, 2014
Ourisman VW of Laurel is the best in town. I travel past other VW and Honda dealers because of Ron Lane and Ed Wheaton. They are knowledgeable and make me special. Their facility is beautiful, they even hav other VW and Honda dealers because of Ron Lane and Ed Wheaton. They are knowledgeable and make me special. Their facility is beautiful, they even have a popcorn maker in service which my kids loved. Isaac in Sales is tremendous. What an environment. Their management is on top of their game. Thanks as always. More
by vwrich
Employees Worked With
Ed Wheaton & Ron Lane
November 13, 2013
Problem: Malfunctioning display for cabin temperature controls. Required two trips - #1. Diagnosis of issue, and ordering of replacement parts; #2. Installation of replacement parts; There controls. Required two trips - #1. Diagnosis of issue, and ordering of replacement parts; #2. Installation of replacement parts; There was a communications issue with this service. Somewhere between trip #1 and trip #2, communication was lost between the Parts department and Service department. The Parts department never told the Service department about receipt of the ordered part(s), and the Service department did not 'follow up' on the part(s) that were ordered. Thus - I was not contacted for 'trip #2', to have the actual work done/part(s) installed. I was unaware of any issues, however after waiting what I considered an appropriate amount of time, I contacted the Service department to make an inquiry as to their status. They checked, I was told that the part was 'in', and made the follow-up appointment (#2) to have the work done. Trip #2 - Went well/smoothly. I consider this experience somewhat of a 'fluke', and since the 'communications lapse' has been addressed, I have no doubts that their level of service for future visits will be excellent. More
by 46HudsonPU
Employees Worked With
Arnold Plummer
October 23, 2013
Alex is always helpful and friendly. He always responds to whatever questions I have, which sometimes is quite a few. Recently I had some routine service work done and he applied a discount. I did not ev to whatever questions I have, which sometimes is quite a few. Recently I had some routine service work done and he applied a discount. I did not even have to have any printed coupon which saves me the hassle of printing, and remembering to bring it with me. Also saves printing paper and ink, a little greener is a bonus. He saved me a few dollars on something I did not even know I could get a discount on. I appreciate anytime someone saves me money. More
by smiley1665
Employees Worked With
Kenneth Whitlock, Alex Valenzuela
October 02, 2013
Every single time I have been to Ourisman I have had a terrific experience. The employees all worked together as a team and everything from dropping my car off to getting it back was done professionally.I terrific experience. The employees all worked together as a team and everything from dropping my car off to getting it back was done professionally.I highly recommend this dealership. More
by Garry6280
Employees Worked With
Alan Benton
