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Ourisman Volkswagen of Laurel - Service Center

Laurel, MD

4.7
113 Reviews
Call Service Center (301) 498-7400

113 Reviews of Ourisman Volkswagen of Laurel - Service Center

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April 02, 2025

Service along with sales team is amazing. Incredibly rare in these days and times. Special thank you to service technician Rick and sales team member Brian and Mike. More

by Allan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Deckert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service technician Rick.
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March 28, 2025

I had the best surprise when I got my 2012 Touareg serviced here. Rahim went above and beyond in accommodating me and giving me his knowledgeable insight per the repair as well as giving me timely upd More

by joseecorder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Also worked with Joshua on a possible appraisal. Ultimately, it didn’t work out (on my part), but he was not only helpful and informative, but so friendly!
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Mar 28, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We’re glad Rahim provided exceptional service and kept you updated throughout. We appreciate your recommendation and look forward to seeing you again at Ourisman VW!

March 28, 2025

I love the people at this dealer. They are personable. Knowledgeable, and efficient. Great team!! More

by Dawndie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Mar 28, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your kind words.

March 20, 2025

Rick and Rahim are very nice customer service friendly and knowledgeable. They went over all the paperwork and treated me with much kindness and patience. More

by lisadimplesjack10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rahim and Rick
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Mar 22, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We’re glad Rick and Rahim could provide you with friendly, knowledgeable, and patient service. We truly appreciate your feedback!

March 11, 2025

The service department is excellent they provide great customer service and really make sure your car situation is taken care of. More

by B B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raheem
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Mar 18, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your wonderful feedback! We're delighted to hear that our service department provided you with excellent customer service and took great care of your car. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to assisting you again in the future!

March 07, 2025

I can’t thank Rick enough for taking the time to check my car and explain what was going on without hesitation. People like him are bringing real customer service back! More

by Mirna G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
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Mar 18, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We’re glad Rick provided great service and clear explanations. We’ll be sure to share your feedback with him!

February 14, 2025

Oursiman provided efficient and friendly service. Had issue with car and they scheduled me the same day. Raheem was professional, friendly and thoroughly explained the process. I was happy I chose th More

by Gordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raheem
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Feb 17, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're so glad we could assist you promptly and that Raheem provided the professional and friendly service you deserve. Your satisfaction is our top priority, and we appreciate you choosing Ourisman. If you ever need anything in the future, we're here to help!"

February 07, 2025

The work was done quickly and at a reasonable price. Rick kept us in the loop the whole time. More

by hilarygibbsguzzone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick from the service department. Absolute mensch!
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Feb 11, 2025 -

Ourisman Volkswagen of Laurel responded

Thanks for the great feedback! We're glad the work was done quickly and at a fair price. Let us know if you need anything else!

February 07, 2025

Good service. Good customer service. I have been going to Ourisman VW from last service. More

by Velaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Rahim
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Feb 07, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your continued trust in Ourisman VW! We're glad to hear you've been happy with our service and customer care. We look forward to seeing you again at your next visit!

February 05, 2025

Took my truck to get service. Rick provided great customer service. They identified the problem, fixed a recall and ordered a part that is needed. More

by Shawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 07, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for the great feedback! We're glad Rick could provide excellent service and that we were able to address the issue and take care of the recall. We appreciate your trust and look forward to helping you again!

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