Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ourisman Volkswagen of Laurel - Service Center

Laurel, MD

4.7
108 Reviews
Call Service Center (301) 498-7400

108 Reviews of Ourisman Volkswagen of Laurel - Service Center

Sort by
March 07, 2025

I can’t thank Rick enough for taking the time to check my car and explain what was going on without hesitation. People like him are bringing real customer service back! More

by Mirna G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
Report | Print
February 14, 2025

Oursiman provided efficient and friendly service. Had issue with car and they scheduled me the same day. Raheem was professional, friendly and thoroughly explained the process. I was happy I chose th More

by Gordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raheem
Report | Print
Feb 17, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're so glad we could assist you promptly and that Raheem provided the professional and friendly service you deserve. Your satisfaction is our top priority, and we appreciate you choosing Ourisman. If you ever need anything in the future, we're here to help!"

February 07, 2025

Good service. Good customer service. I have been going to Ourisman VW from last service. More

by Velaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Rahim
Report | Print
Feb 07, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your continued trust in Ourisman VW! We're glad to hear you've been happy with our service and customer care. We look forward to seeing you again at your next visit!

February 07, 2025

The work was done quickly and at a reasonable price. Rick kept us in the loop the whole time. More

by hilarygibbsguzzone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick from the service department. Absolute mensch!
Report | Print
Feb 11, 2025 -

Ourisman Volkswagen of Laurel responded

Thanks for the great feedback! We're glad the work was done quickly and at a fair price. Let us know if you need anything else!

February 05, 2025

Took my truck to get service. Rick provided great customer service. They identified the problem, fixed a recall and ordered a part that is needed. More

by Shawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 07, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for the great feedback! We're glad Rick could provide excellent service and that we were able to address the issue and take care of the recall. We appreciate your trust and look forward to helping you again!

January 29, 2025

Thorough and efficient service. i have been taking my Atlas Cross Sport to Ourisman for all service since my car was new and I will continue to do so. More

by wandst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. - Annette Rozetti
Report | Print
Feb 07, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your continued loyalty! We're happy to hear you've had thorough and efficient service with us. We look forward to keeping your Atlas Cross Sport in great shape for many years to come!

January 15, 2025

Excellent service as always. Vince Penn is the best! Explained everything that was required. Time of completion and cost right on the nose! More

by patengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Penn
Report | Print
Jan 18, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for the great review! We’re so glad to hear that Vince Penn provided excellent service and kept everything on track. We appreciate your continued trust in us and look forward to serving you again!

December 22, 2024

Staff was welcoming, knowledgeable, & knid. They answered all my questions, did not perform ant work without my approval, had excellent communication & the prices were upfront & honest. I More

by Hfinberg71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette from Service
Report | Print
Dec 28, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're glad you had a great experience and appreciated our service. We look forward to welcoming you back!

December 07, 2024

Staff is an always, professional, knowledgeable, helpful and friendly. Clean ,inviting wait area too. Thanks More

by Jda419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 12, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're so glad you had a positive experience with our friendly and professional staff. We appreciate your feedback and look forward to serving you again!

November 26, 2024

V. Penn was my advisor, he quickly check me in when I got there. Oil change and Rotation were complete upon request. Thanks to the tech and advisor More

by N. Phan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V. Penn
Report | Print
Dec 21, 2024 -

Ourisman Volkswagen of Laurel responded

We're glad V. Penn took great care of you and that your oil change and rotation were completed as requested. We appreciate your feedback and will pass it along to both the tech and advisor!

1
2
...
11