Ourisman Volkswagen Rockville - Service Center

USB Port not working The USB port was properly fixed. Further, Mr. Jesus (Service Advisor) was very helpful and kind. He took good care of the situation and there after, t The USB port was properly fixed. Further, Mr. Jesus (Service Advisor) was very helpful and kind. He took good care of the situation and there after, the problem was fixed. More

Excellent Customer Service I enjoy working with Allen Krum! Allen is very knowledgeable, patient, friendly. Allen always takes the time to explain my services, details of the ca I enjoy working with Allen Krum! Allen is very knowledgeable, patient, friendly. Allen always takes the time to explain my services, details of the car and keeps in touch with me throughout day with updates! His recommendations are always helpful to determine what if any services I may need or should consider! It's always a pleasant, hassle-free experience, from booking an appointment, to picking up my vehicle! Allen takes the stres out of my visit! More

My 2015 Beetle wont see anyone but Allen! Professional, time efficient and thorough, Allen and his team are the best! Booked a last minute appointment and with no waiting the service center we Professional, time efficient and thorough, Allen and his team are the best! Booked a last minute appointment and with no waiting the service center went into action and completed the work in the time estimated. More

Always great service Have always taken my 2004 Passat to Ourisman (formerly Congressional) for service and I have only ever needed 1 emergency repair service in the 13 yea Have always taken my 2004 Passat to Ourisman (formerly Congressional) for service and I have only ever needed 1 emergency repair service in the 13 years I have had the car. I pay for dealer service as I trust they have the best technicians and most thorough service. You pay a bit more up front for your service, but I'm sure I have avoided thousands of dollars in potential repairs because of their good service. Give your vehicle the service it deserves and you'll be repaid by years of reliable driving. More

Stellar Customer Service and Quality of work My wife and I have been servicing our VWs at Ourisman Rockville now for over 2 years and the trust that we have been able to form with the Service Adv My wife and I have been servicing our VWs at Ourisman Rockville now for over 2 years and the trust that we have been able to form with the Service Advisors as well as with the Technicians and Mechanics is priceless!!! We used not to trust dealers service. But at VW Ourisman of Rockville they will take the time to explain what's needed now and what can wait for a few more months. If during a routine service interval they find something wrong they will invite you to the shop and show you along with the tech or mechanic working on your car the found issue and fully explain your options. Seeing is believing. We cannot see our selves servicing our VWs anywhere else... Thank you Jesus, Alan, Andrei, Mike and Chuck for your honesty and professional friendly service. Samir & Lorie More

Outstanding service! Ourisman handled a courtesy delivery for me, which entailed having the car registered in DC. Robin regularly updated me through this process, and lef Ourisman handled a courtesy delivery for me, which entailed having the car registered in DC. Robin regularly updated me through this process, and left me in good hands with Ann when she was out of town. When I picked up the car (which was spotless and already had my DC neighborhood parking sticker), the staff were professional and courteous, and took the time to walk me through the features of my new car. I look forward to having my regular service done at Ourisman! More

Amazing Experience at Ourisman VW Always love my experience at Ourisman—all of the staff is amazing, especially my service advisor, Allen Krum. The staff is reliable, efficient, and ve Always love my experience at Ourisman—all of the staff is amazing, especially my service advisor, Allen Krum. The staff is reliable, efficient, and very professional. Director of Services at Ourisman Rockville, Chuck DeVault, is great, too. Love the waiting room and coffee and snacks. Thank you! (-; Natasha, 2004 BB (Beetle Bug), and 2016 CC More

Friendly Respectful and Perfect My son and I love to take our car to Service at here there always have the best services and they take care of our car and us . Friendly and Fair . My son and I love to take our car to Service at here there always have the best services and they take care of our car and us . Friendly and Fair . More

Awful, stay away from them, they lie and steal Worst customer service ever, brought a 2002 beetle for horn repair. Representative named Michael said it will cost $132 for diagnostics and then he wi Worst customer service ever, brought a 2002 beetle for horn repair. Representative named Michael said it will cost $132 for diagnostics and then he will let us know how much the actual repair would be. We asked if the diagnostic fee will go towards the actual repair and he confirmed that it will apply if we decide to fix it with them. After 2 days that the car was in the shop they mentioned it will cost over $800 to fix the horn and the $132 will NOT go towards the repair. We came, spoke to John and other agents and they tried to scam us again, paid the diagnostic fee and ran away from them. Toke it to an independent shop and they fixed everything in an hour for $199. So stay away from them, especially John and Michael , they lie , make up problems that don't exists in the car and very expensive. More

Great Service Mike and the rest of the team are just AWESOME! Dependable, honest, kind! I feel blessed to have them take care of something as important as my car. Mike and the rest of the team are just AWESOME! Dependable, honest, kind! I feel blessed to have them take care of something as important as my car. More