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Ourisman Volkswagen Rockville

Rockville, MD

2.8
166 Reviews
Family-owned and operated, our dealership is proud to serve the greater-Bethesda and Gaithersburg Volkswagen communities. Our inventory is unbeatable with a huge selection of new and used Volkswagen cars and SUVs in Maryland. Be sure to also check out our Service and parts specials to fit your budget without losing quality with our certified technicians and superior service center. We are committed to making your next car-buying experience as smooth and convenient for you as possible, so if you have any questions be sure to contact us so we can assist you! We look forward to earning your business.
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801 Rockville Pike B

Rockville, MD

20852

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Showing 166 reviews

July 16, 2015

terrible costumer service Very unprofessional, they held my car for over two days and in the end could not figure out what the problem was and returned the car to me unfixed. More

by barcainho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
emma
July 11, 2015

Truly Easy Process Jimmy and Jennifer provided top notch service and were able to do wonders in meeting all my requests. Jimmy did a great job explaining the whole proce More

by nyyankee718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Alegre, Jennifer Smith
Jul 15, 2015 -

Ourisman Volkswagen Rockville responded

Congratulations on your new car purchase! Thank you for taking the time to write about your experience. It is wonderful to hear that Jimmy and Jennifer were able to provide you with the top notch service we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, Alonso Avila Internet Sales Director

June 13, 2015

Fantastic Experience! Just bought a 2015 VW Jetta SE from Ourisman Rockville and my experience was great! Even though I ran into a little complication with my loan, Justin More

by kaiwench
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Margot
Jul 15, 2015 -

Ourisman Volkswagen Rockville responded

Hearing that you had a great experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Ourisman VW of Rockville, we wish you many happy miles in your new VW Jetta. We look forward to serving you for many years to come! Respectfully, Alonso Avila Internet Sales Director

June 12, 2015

E Golf I test drove an E golf while visiting my family last weekend out of state. I loved it but wanted to find one locally and in a different model. Jimmy A More

by Smurfy202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Alegre
Jul 15, 2015 -

Ourisman Volkswagen Rockville responded

We couldn't be happier that Jimmy provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Ourisman of Rockville team. We hope you are enjoying your new VW e-Golf, please come back to visit anytime! Respectfully, Alonso Avila Internet Sales Director

June 04, 2015

Jimmy Rocks Jimy Alegre was fast, professional, and courteous. He responded to me quickly and changed around his schedule to meet me earlier than we were schedul More

by AdamShively
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Alegre
Jun 10, 2015 -

Ourisman Volkswagen Rockville responded

We couldn't be happier that Jimmy provided you with a great car buying experience. He is a true asset to our team and we're very lucky to have him here at Ourisman of Rockville. Your recommendation means a lot us. Thank you for choosing our dealership, we wish you many happy miles in your new VW Passat TDI SEL Premium. We look forward to serving you for many years to come! Respectfully, Alonso Avila Internet Sales Director

June 04, 2015

Above and Beyond After going in to test drive a used car, I was so impressed by the treatment that I received from Jimmy that, when I opted for a lease instead, rather More

by idiot3qu3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Alegre, Juan Echeandia
Jun 10, 2015 -

Ourisman Volkswagen Rockville responded

On behalf of us at Ourisman of Rockville, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Jimmy Alegre and Juan Echeandia. We will be sharing your feedback amongst our team. Enjoy your new VW GTI and please come visit us again soon! Respectfully, Alonso Avila Internet Sales Director

June 01, 2015

Great experience buying my new Jetta! Jimmy and the team at Ourisman Rockville were outstanding! I had specific needs and wants, and they worked hard to meet them all, and a few more. I More

by cwm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Alegre, Ali Hatam, Juan Echeandia
Jun 10, 2015 -

Ourisman Volkswagen Rockville responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Ourisman of Rockville with only the best there is to offer. It's so nice to hear that Jimmy and our team helped to make your experience such a positive one. Enjoy your new VW Jetta! Respectfully, Alonso Avila Internet Sales Director

May 29, 2015

2015 Jetta SE Justin at Ourisman Rockville was extreme down to earth and so very helpful during the entire process. There wasn't a pressure to buy with him and it m More

by Lupe.Aquino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Margot
May 30, 2015 -

Ourisman Volkswagen Rockville responded

We couldn't be happier that Justin provided you with an easy and no pressure buying experience. He is true asset and we are lucky to have him on the Ourisman of Rockville team. We hope you are enjoying your new 2015 VW Jetta, please come back to visit anytime! Respectfully, Alonso Avila Internet Sales Director

May 18, 2015

2015 Jetta TDI The process was seamless. I emailed Jimmy with a few requests prior to coming in. He had the car that I ended up buying ready to be driven and had lot More

by kellyam89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Alegre
May 23, 2015 -

Ourisman Volkswagen Rockville responded

On behalf of all us at Ourisman of Rockville, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Jimmy. We will be sharing your feedback amongst the our team. Enjoy your new VW Jetta TDI and please come visit us again soon! Respectfully, Alonso Avila Internet Sales Director

May 11, 2015

2015 Golf R - Excellent Service and Salesmanship Owner of a 2012 Golf R and wanted to look into upgrading to the 2015 Golf R. Reached out to Jimmy Alegre and scheduled a time to come in after work on More

by GolfR87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Alegre, Leo Yuen, Juan Echeandia
May 23, 2015 -

Ourisman Volkswagen Rockville responded

Congratulations on your new VW Golf R! Thank you for taking the time to write about your experience. It is wonderful to hear that Jimmy, Leo, and Juan in finance were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, Alonso Avila Internet Sales Director

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