Ourisman Volkswagen Rockville
Rockville, MD
Hours
Sales/Showroom
Monday 9:30 AM - 9:00 PM
Tuesday 9:30 AM - 9:00 PM
Wednesday 9:30 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 166 reviews
terrible costumer service Very unprofessional, they held my car for over two days and in the end could not figure out what the problem was and returned the car to me unfixed. Very unprofessional, they held my car for over two days and in the end could not figure out what the problem was and returned the car to me unfixed. More
Truly Easy Process Jimmy and Jennifer provided top notch service and were able to do wonders in meeting all my requests. Jimmy did a great job explaining the whole proce Jimmy and Jennifer provided top notch service and were able to do wonders in meeting all my requests. Jimmy did a great job explaining the whole process from start to finish as well as providing a detailed breakdown of the car. Jennifer in the finance department was extremely helpful as well. Thanks a bunch! More
Fantastic Experience! Just bought a 2015 VW Jetta SE from Ourisman Rockville and my experience was great! Even though I ran into a little complication with my loan, Justin Just bought a 2015 VW Jetta SE from Ourisman Rockville and my experience was great! Even though I ran into a little complication with my loan, Justin was very professional and helpful throughout the entire evening. He really took the time to make sure our car buying experience went as smooth as possible! If you ever find yourself in need of a car, I would definitely recommend Justin and the crew from Ourisman Rockville! More
E Golf I test drove an E golf while visiting my family last weekend out of state. I loved it but wanted to find one locally and in a different model. Jimmy A I test drove an E golf while visiting my family last weekend out of state. I loved it but wanted to find one locally and in a different model. Jimmy Alegre at Ourisman Rockville quickly responded to my online inquiry and reached out to me. Rockville had the model I wanted and set up an appointment for me to see their car. The service provided was excellent and I decided to proceed with leasing the car the next day. Jimmy picked me up from the metro station and had my car shiny and ready. He expediently handled the paper work and settlement paperwork and had me out and driving in my new awesome car in two hours ! Thanks for the great service. More
Jimmy Rocks Jimy Alegre was fast, professional, and courteous. He responded to me quickly and changed around his schedule to meet me earlier than we were schedul Jimy Alegre was fast, professional, and courteous. He responded to me quickly and changed around his schedule to meet me earlier than we were scheduled. He was fantastically knowledgeable about my new Passat TDI SEL Premium and was patient as I digested everything this awesome ride has to offer. I would totally recommend Jimmy and Orisman to anyone searching. Thanks! ADAM SHIVELY More
Above and Beyond After going in to test drive a used car, I was so impressed by the treatment that I received from Jimmy that, when I opted for a lease instead, rather After going in to test drive a used car, I was so impressed by the treatment that I received from Jimmy that, when I opted for a lease instead, rather than go to a VW dealership closer to me in Virginia I opted to work with Jimmy Alegre at Ourisman. I presented a difficult situation as I wanted to get a 4-door GTI in stick not realizing that practically the entire eastern seaboard does not have on in stock. Jimmy, however, worked tirelessly to find one for me, and he kept me updated the entire time to make sure I knew what was going on. The day the car finally arrived, Jimmy gave me a thorough run-down of what the car was cable of doing; something that he and everyone else at Ourisman consistently did: Inform me of every detail every step of the way. Juan Echeandia also made everything with the financing easy and painless-something of a rarity when dealing with people in that area. Going forward, I won't hesitate to recommend Ourisman to my friends and family, as I feel I can trust Ourisman to take care of them like they took care of me. More
Great experience buying my new Jetta! Jimmy and the team at Ourisman Rockville were outstanding! I had specific needs and wants, and they worked hard to meet them all, and a few more. I Jimmy and the team at Ourisman Rockville were outstanding! I had specific needs and wants, and they worked hard to meet them all, and a few more. I left with the car I specifically wanted- all my needs were met! The process was quick and painless! I highly recommend working with Jimmy and his team at Ourisman! More
2015 Jetta SE Justin at Ourisman Rockville was extreme down to earth and so very helpful during the entire process. There wasn't a pressure to buy with him and it m Justin at Ourisman Rockville was extreme down to earth and so very helpful during the entire process. There wasn't a pressure to buy with him and it made so much easier to make the decision to purchase a car from Ourisman. Also the extent of customer service he provided definitely goes over and beyond! Happy to recommend Justin and the folks at Ourisman to family and friends. More
2015 Jetta TDI The process was seamless. I emailed Jimmy with a few requests prior to coming in. He had the car that I ended up buying ready to be driven and had lot The process was seamless. I emailed Jimmy with a few requests prior to coming in. He had the car that I ended up buying ready to be driven and had lots of information handy. He taught me the new features of a VW TDI (it had been a while since I had owned one). Overall, great experience and very friendly service. Thank you!! More
2015 Golf R - Excellent Service and Salesmanship Owner of a 2012 Golf R and wanted to look into upgrading to the 2015 Golf R. Reached out to Jimmy Alegre and scheduled a time to come in after work on Owner of a 2012 Golf R and wanted to look into upgrading to the 2015 Golf R. Reached out to Jimmy Alegre and scheduled a time to come in after work on 5/8/15. The dealership had the car ready and it sold itself. Total monster of a car compared to the 2012. Jimmy had an answer for every question I had about the car. Jimmy and Leo gave me an excellent and honest price for my trade in, and they also did the same for the 2015 Golf R. It was the most straight forward and comfortable car sales transaction I have ever had. I worked with Juan in finance who is extremely knowledgeable and transparent about everything auto finance. Highly recommend this dealer and the staff. Will continue to recommend Ourisman and buy cars from here! Thanks Jimmy, Leo and Juan. More