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Ourisman Tri-State Subaru - Service Center
Newark, DE
236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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236 Reviews of Ourisman Tri-State Subaru - Service Center
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February 08, 2022
It was a Saturday afternoon on a cold frigid day and my car battery stopped working. I was able to get the car started and I drove to the Matt Slap dealership where they were only open a few hours hoping car battery stopped working. I was able to get the car started and I drove to the Matt Slap dealership where they were only open a few hours hoping they could take a look at my car plus I didn’t have an appointment. I got there at 3:30 pm and they closed at 5:00 pm. Serena at the Service Desk greeted me with a smile and she understood my situation. She told me they could fit me in and they would able to get a technician to test my battery where they identified it needed to be replaced. Thank you Matt Slap for assisting me as well as honoring the Costco member 15% off parts, service and accessories coupon. More
by 2025Crosstrek
Employees Worked With
Serena - Service Desk - 5 stars.
January 17, 2022
Excellent intake and very prompt service. Only complaint Excellent intake and very prompt service. Only complaint was that Danielle at checkout was rude and impersonal. Excellent intake and very prompt service. Only complaint was that Danielle at checkout was rude and impersonal. More
by Mkhh
Employees Worked With
January 14, 2022
I had excellent service in interacting with 3 different employees. All were pleasant and extremely helpful I have gone here since I bought my car here in 2017 and have never had less than great service employees. All were pleasant and extremely helpful I have gone here since I bought my car here in 2017 and have never had less than great service More
by Pamiss45
Employees Worked With
Other Employees :
Transport driver Rajaihara ( sp?) and Serena who checked me out and helped me so much to get my cell phone programmed in my car
January 14, 2022
All over the service was done very professionally except they forgot to adjust the clock. Did not notice that until I noticed it after coming out of the meat shop and luckily I was near enough to return be they forgot to adjust the clock. Did not notice that until I noticed it after coming out of the meat shop and luckily I was near enough to return before closing time. Otherwise service was very good. More
by Shakuntala27
Employees Worked With
