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Ourisman Tri-State Subaru - Service Center

Newark, DE

4.8
235 Reviews
Call Service Center (302) 453-9900

235 Reviews of Ourisman Tri-State Subaru - Service Center

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April 07, 2022

Polite service representative’s, explain your service results. Nice, clean, and comfortable waiting area. Great service. More

by Hargod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2022 -

Ourisman Tri-State Subaru responded

Hargod, thanks for the great review. Please let us know how we can achieve 5 stars in the future.

Helpful
April 05, 2022

prompt service, all issues addressed and taken car of, all questions answered. I have always been well served by the people at subaru dealership. More

by papa bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2022 -

Ourisman Tri-State Subaru responded

Thanks for the great 5 star review!

Helpful
April 02, 2022

Great Experience! Fast friendly service. Nice clean waiting room. I will be back for sure, highly recommend this dealership. More

by ctautodetailingde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2022 -

Ourisman Tri-State Subaru responded

Thanks for the wonderful 5 star review! We're always happy to help.

Helpful
April 02, 2022

My first time to take a car for service. Really great experience. Just think if it were free it would have really been super More

by anne.shriver23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
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Apr 07, 2022 -

Ourisman Tri-State Subaru responded

Thanks for the wonderful 5 star review! We're always happy to help.

Helpful
March 30, 2022

Waited 90 minutes for oil change and tire rotation. Was told I need anew battery so I have to come back. This will be #4!!! Waiting for call back. More

by ruthacmuller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2022 -

Ourisman Tri-State Subaru responded

Ruth, we're sorry for the long wait. Thank you for coming to our dealerhip!

Mar 30, 2022 -

ruthacmuller responded

Thank you

Helpful
March 23, 2022

Nice place with great customer service. I am from out of town so not regular customer. Efficient and quick service. More

by Krista
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Worked with young women.
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Mar 30, 2022 -

Ourisman Tri-State Subaru responded

Thanks for the great review. Please let us know how we can reach 5 stars in the future. Thanks

Helpful
March 11, 2022

Took my car for repairs got it back in worse condition-test before going home More

by Sejees
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick V
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2022 -

Ourisman Tri-State Subaru responded

Sejees, I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved buying experience. Can you please call me directly so I can gather more information regarding your visit to our dealership? We would appreciate the opportunity to rectify the situation and re-earn your trust. Thank you. Ben Slap Parts & Service Director 302-453-9900 x166

Helpful
March 09, 2022

Service Department is generally easy to work with, thorough in their explanations and scheduling an appointment on one day’s notice was easy. More

by JoeB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serena - 4 stars
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Mar 10, 2022 -

Ourisman Tri-State Subaru responded

Joe, thanks for the great review. Please let us know how we can achieve 5 stars in the future.

Helpful
February 27, 2022

Service Dept is top shelf. All are courteous, knowledgable and helpful. Saved me $thousands when my CVT trans self destructed a few thousand miles out of warrantee and needed More

by eddy o
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cecil....5 stars
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Helpful
February 11, 2022

Great staff and a. very organized service center. I will return here for my Subaru service in the future. More

by stephenbry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
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