Ourisman Tri-State Subaru - Service Center

Great place and Great service. Very pleasant place to be and employees are very polite and helpful. Thank you Matt Slap Very pleasant place to be and employees are very polite and helpful. Thank you Matt Slap More

Always greeted with courtesy and staff well versed with Subaru's. Just had warranty done on a 2020 Outback. One issue, car had software update, but on return trip home a warning appeared to indicate Driv Subaru's. Just had warranty done on a 2020 Outback. One issue, car had software update, but on return trip home a warning appeared to indicate Driver monitoring disabled. I live in Md, unable to return same day. I feel that was something missed by service. Incomplete job. Will return at my convience. More

Great place and Great service. Very pleasant place to be and employees are very polite and helpful. Thank you Matt Slap for all you do for my Subaru Forester!! Very pleasant place to be and employees are very polite and helpful. Thank you Matt Slap for all you do for my Subaru Forester!! More

Great fast service! Nick and team were very professional and got me in and out in no time. Nick and team were very professional and got me in and out in no time. More

They knew my car’s history and recommended just what was needed. Fast and efficient. needed. Fast and efficient. More

Always nice and speedy service! ! Will always use them. Close by to me so get home quick ! Will always use them. Close by to me so get home quick More

My new vehicle needed warranty service for water leaking into driver side cabin. I was left with wet car for 2 weeks. There was no offer to bring the car in to dry it out. When I picked up the vehicle it into driver side cabin. I was left with wet car for 2 weeks. There was no offer to bring the car in to dry it out. When I picked up the vehicle it was covered in bird poop and ground in dirt that looked like paint damage. I left the car to be cleaned. When I picked it up the next day it was still covered in bird poop and was told they parked it under a tree and birds pooped on it. This is a brand new vehicle. Why would the service department knowingly park it under a tree to be pooped on? When I got it home and began cleaning it I noticed deep gouges in my interior trim. I called the service manager and he told me he had been “more than accommodating” and that I would have to talk to the owner. This was warranty work because my vehicle came to me from the factory leaking into the cabin. “Accommodating” is not the word I would have chosen. The interior trim is a $15 part and should be replaced without me having to go through the owner. The service manager essentially told me I could be lying and he could do nothing about the damage. This was due to him having no clue how they fixed the vehicle. The leak was on the driver side and the damage was on the passenger side. Unbeknownst to him to replace the flooring the tech had to remove the passenger side trim. This opens up the passenger side to damage. I also have several “extra” parts lying about my vehicle after the repair. This is unsettling to say the least. 1. Vehicle leaked water into cabin from the factory. 2. I was left with a soaking wet interior for 2 weeks with no offer to dry it out. 3. Service department knowingly allowed birds to poop on my vehicle for a week. 4. There was initially no attempt to clean the car off and when they did clean it they left me all the bird poop to clean myself. 5. There were gouges in my interior trim left by the tech that worked on the car. 6. Nobody I have directly talked to knows what was wrong with my car or how they fixed it. It seems reasonable to me to want to know the details of a repair on a new $42k vehicle. 6. I am now having to talk to the owner of the dealership to discuss things. This isn’t a bad thing but was thrown at me by the service manager as a threat. More

Problem with my 2017 Outback is still occurring after repeat visits to the dealers service center. No longer feel comfortable or safe driving this vehicle! repeat visits to the dealers service center. No longer feel comfortable or safe driving this vehicle! More

Brought my Outback in for its first service. It was quick and efficient and right on the appointment time. It was quick and efficient and right on the appointment time. More

Four wonderful experiences with every employee at Matt Slapp, Laura, Ashley, and organized service department. Slapp, Laura, Ashley, and organized service department. More