Ourisman Tri-State Subaru - Service Center

Review of service performed on Monday Aug 3 As usual, the service people were very friendly. There is ample place to wait (at least at 7:45 a.m.) and still practice social distancing. No one els As usual, the service people were very friendly. There is ample place to wait (at least at 7:45 a.m.) and still practice social distancing. No one else was in the room where I waited. Service took a bit less than an hour, as I expected it would, thus I was out by 8:45 & on my way home. Before replacing a filter which was not part of the usual check-up, but which was needed, the serviceman showed the dirty one to me and asked if I wanted it replaced; I appreciated being consulted first. All in all, a good experience, as it always is at Matt Slap. I am very sorry that I do not remember the names of the service people who helped me that day (I checked them all). I can’t rate price fairness (below) since I have no idea what another service company would charge. To me, the price is reasonable since the service is good & it’s worth it to me to know my car’s been checked regularly. More

Car Service The service on my car was very efficient. I was in and out in less than an hour! Excellent service and was much appreciated! Great The service on my car was very efficient. I was in and out in less than an hour! Excellent service and was much appreciated! Great More

Recall The service advisor was Larry Eller. Customer service excellence, that is not something that is seen often anymore. He was kind, respectful, know The service advisor was Larry Eller. Customer service excellence, that is not something that is seen often anymore. He was kind, respectful, knowledgeable And smiled. Impressive. Actually the entire experience was customer service oriented. Great job everybody! More

Great sales and service! I bought my 2017 Forester from Mark Fox back in Dec 2018 and he was friendly, courteous, and professional. I recently took vehicle in for oil change ( I bought my 2017 Forester from Mark Fox back in Dec 2018 and he was friendly, courteous, and professional. I recently took vehicle in for oil change (think 6/24) and the intake person was very nice and gave me the advertised coupon discount because it was my birthday (I had mentioned). I appreciated that as I had forgot to show the coupon on my phone when I signed in. I believe I'll be a lifetime Subaru customer, I love my Forester! More

Service Call to schedule my appointment to have some minor scratches and a slight ding in the door be repaired. Ease of scheduling although I did have to wait Call to schedule my appointment to have some minor scratches and a slight ding in the door be repaired. Ease of scheduling although I did have to wait a week to get my car in it was explained to me that Vinny the paint guy only comes on site once a week. Was there two hours and understood the process of having to wait since I wasn't the only one there they kept me well informed are the entire process excellent experience. No doubt at all when I chose to purchase a Subaru last year that Matt Slap would let me down. From the ease of buying we had Glenn and he was awesome do the service Top Notch service. They offer snacks coffee and water while waiting. Two huge waiting rooms they're quite comfortable. Happy with every visit that we have there. Was reminded that my car would need an oil change in September and was asked if my email was on file so that they could send the reminder very thoughtful. Thanks everyone there at Matt Slap Subaru. . More

EXCEPTIONAL assistance from Christian and co workers!!!! Since I had a serious fall 1 month ago and have very limited walking ability, I was SO IMPRESSED with the EXTRA COURTESY of the 3 young men that greet Since I had a serious fall 1 month ago and have very limited walking ability, I was SO IMPRESSED with the EXTRA COURTESY of the 3 young men that greeted me as I pulled up to the service area. Without my even asking them for any assistance, they just offered to get my walker from the back of my vehicle, brought it right to the driver side door, and then each one of then took care to open and hold the doors for me; so I could enter the service area with no problems!! Christian was my shuttle driver and he put my walker in and out of the transport vehicle, backed into the driveway where I was going (to lessen the distance for me to have to walk) and EVEN WALKED ME UP TO THE DOOR!! I can't begin to say how OVER AND ABOVE HE WENT!!! THANK YOU SO MUCH CHRISTIAN, you are a TRUE GENTLEMAN!! More

As usual great service You provided excellent service as usual. Your pricing is within reason and your staff is great! Only one slight problem with the current recall you ar You provided excellent service as usual. Your pricing is within reason and your staff is great! Only one slight problem with the current recall you are dealing with it is taking a long time to get an appointment. I am not sure what to suggest as it is a quandary many businesses run into in high volume periods. I can only say it might be worthwhile to try and find a way to qualify customers as to what their problem is and get the customers that have serious problems in and taken care of while holding off the other customers that have less pressing problems. Other than that you are the usual well organized effective service organization. One last note this is the first time I have ever had to wait any appreciable time for an appointment. More

Dishonest Dealer - Avoid Last week I went to this dealer with a tire issue. They came back telling me that there was a nail in 1 tire in a place that was irreparable and that Last week I went to this dealer with a tire issue. They came back telling me that there was a nail in 1 tire in a place that was irreparable and that two of the tires were worn and needed to be replaced. Additionally, they told me my brake fluid was in critical condition, needed to be replaced and that my brakes were at 10 mm (brand new). I had been to the same deal 2 months prior, they told me my brakes were half worn (6 mm), and the fluid needed to be replaced. At that time I had the fluid replaced (for a cost of $98). When I questioned the dealer about this at first they said it must not have been a "full flush" then they said the mechanic must have simply not have actually look at the brakes (brakes also don't grow 4 mm). For this sage advice and a test drive they charged me $60. After I took the car to a different place they inspected the tires and found THERE WAS NO NAIL. They also lied about the wear of the tire! They lied! again! This dealer lied to me about 3 separate issues! Do not go back to this dealer. They cannot be trusted. More

Since 2013 Service Center and new car purchase 9-15 Because of our experience in 2013 we returned last week to buy our new 2018. Once again we were treated with professional service from a dedicated te Because of our experience in 2013 we returned last week to buy our new 2018. Once again we were treated with professional service from a dedicated team of Greg Winters, (manager) Ron Brzezicki (salesman) Chris-(finance) and Debbie-(service-specialist). We will continue to recommend Matt Slap to our friends & family. TFC Sent from my iPad More

Great experience. I stopped yesterday as the left rear of my car was rattling as I had been traveling from Somerset County, PA. Nick was very helpful and professional I stopped yesterday as the left rear of my car was rattling as I had been traveling from Somerset County, PA. Nick was very helpful and professional to me during my visit. Because of his help, I was able to visit with my 90 year old dad who was recently diagnosed with lymphoma, and return home 4 hours away in a safe manner. He was a great person to work with! Thank you Nick!! C. Smyser More