Ourisman Tri-State Subaru - Service Center

Excellent service for repairs Service department knowledgeable and competent with Subarus. I really appreciate their expertise after a terrible experience at Reedman Toll. I needed a new battery. R knowledgeable and competent with Subarus. I really appreciate their expertise after a terrible experience at Reedman Toll. I needed a new battery. Reedman toll insisted the battery was fine. They replaced a brake part(which did not help the problem).After 4 emergency tows. I went to a Subaru dealer in Stone Harbor. They replaced my battery. Problem was solved!! Tow truck drivers recommended Mat Slapp and they are great. Friendly, organized and knowledgeable More

As it was not rush hour, access and egress were no sweat. Valet took my Outback quickly and was helpful. COVID arrangements were excellent. Service completed on time and they showed how adjust the brightness Valet took my Outback quickly and was helpful. COVID arrangements were excellent. Service completed on time and they showed how adjust the brightness on the entertainment system. Very satisfied. More

The person who checked me in asked if I wanted a courtesy wash. The service rep was courteous . The service was done in45 minutes.overall very good service wash. The service rep was courteous . The service was done in45 minutes.overall very good service More

Thank you! I can alway count on your reliable service. I am looking forward to my next visit. I an also looking forward to my next Subaru. am looking forward to my next visit. I an also looking forward to my next Subaru. More

Dealt with corporate headquarters regarding my last experience. I requested to speak with a manager a minimum of five times. Either I was ignored, or they chose not to honor my request! Hmmmmm...... experience. I requested to speak with a manager a minimum of five times. Either I was ignored, or they chose not to honor my request! Hmmmmm...... More

service The buying experience was very straight forward although at my 1st service greasy handprints were left on the door handle afterwards. Everyone is alwa The buying experience was very straight forward although at my 1st service greasy handprints were left on the door handle afterwards. Everyone is always friendly. More

Last time our 2006 Subaru Tribeca end up having engine problem, and the dealer manager helped me & my daughter towed our SUV back in their dealer shop free of charge & fixed it the following day. Then re problem, and the dealer manager helped me & my daughter towed our SUV back in their dealer shop free of charge & fixed it the following day. Then recently we had our 2018 Subaru Forester scheduled for maintenance & the courteous staff offered me to have our car wash.free of charge. Very impressed with their Superb service & flexibility to help their customers who are in need. I will definitely recommend Matt slap Subaru to my family, friends & co-workers. Keep up the good work Matt Slap Subaru. More

My service appointment was just fine, as expected. Each one of the service personnel was courteous, experienced and professional. The overall experience was just fine and took about the projected time Each one of the service personnel was courteous, experienced and professional. The overall experience was just fine and took about the projected time for completion. More

I couldn’t schedule a wait for car appointment so I had to schedule a leave car. I had a fuel pump recall, tire sensor issue and needed the 12k mile service. People were courteous but I was never offered to schedule a leave car. I had a fuel pump recall, tire sensor issue and needed the 12k mile service. People were courteous but I was never offered a loaner either during scheduling or drop off. I asked for one after I heard a salesman tell another customer they could set them up with one. I had my wife follow me 20 miles to the dealership so that I didn’t have to wait there all day. She wasn’t to thrilled. Other than that, the experience was fine. More

I came in on a Saturday without an appointment. They did get me in and I appreciate that. However they said that my cabin filter was dirty and my engine filter was dirty. They showed it to me and they were. get me in and I appreciate that. However they said that my cabin filter was dirty and my engine filter was dirty. They showed it to me and they were. I thanked them for letting me know. I let them know I had filters at home to replace them. I believe $110 is way too much for these filters that were offered to me at the dealer. I understand that a tech is doing the filter change and their time is worth something. However I can do both of these filters in 10 mins. I am sure you are aware that both of these filters can be bought for approximately $25 or less. What disappointed me the most was when I removed the filters to replace them. I had seen them when they brought them to me to show me how bad they were. They were dirty and had dust and some small leaf prices in them especially the cabin filter. When I removed the filters to replace them they still had the same leaves and dirt on them. It would take about 3 seconds to bang out the filters and slide them back in. Rather than slide a dirty filter with obvious pieces on it that could fall out and end up inside the car that may cause another issue. This is just a suggestion. In this time and climate for business going the extra mile may mean the difference between surviving or not. I know Subaru is a huge company and that may not be a concern. However it’s the little things that count. I love my Subaru! Thank you More