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Ourisman Tri-State Subaru - Service Center

Newark, DE

4.8
235 Reviews

235 Reviews of Ourisman Tri-State Subaru - Service Center

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December 24, 2020

Always quality work done at Matt Slap Subaru. They always put their customer service on top. If there is any kind of wait time they are always willing to lend you a loaner car. More

by jspence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Ourisman Tri-State Subaru responded

Thank you for your positive review! Our #1 goal is to always keep our customers satisfied!

December 21, 2020

Great service, everyone very friendly, reasonable. Completed recall work, oil change, and rear brakes. We are putting our other Subaru in for service next week! More

by Chris P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Ourisman Tri-State Subaru responded

Chris, thank you for taking the time to review your positive experience with us!

December 15, 2020

Thanks goes out to Patty for helping schedule my 60k for my 16 Crosstrek and reviewing the difference between the factory and Matt Slap's recommended. Thank you to Melissa for getting my vehicle in the shop More

by TLSRunner06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patty, Melissa, and Justin
Jan 05, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the excellent 5-star review and recommendation! We are looking forward to your next visit!

December 09, 2020

Had a service check up on my New Forester was in and out fast , wonderful valets and customer service representatives. Great people skills!! Enjoyed our visit!! More

by ffurio62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding 5-star review! We are glad you had a great experience at our dealership!

November 28, 2020

Were ready for me when I arrived, quick check-in process, staff courteous, clean comfortable waiting area, clean rest room, easy checkout, gave me paperwork. One problem: I was asked if I wanted a complim More

by Noname
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know who I talked to, none of the above, but she was very nice.
Dec 07, 2020 -

Ourisman Tri-State Subaru responded

Thank you for choosing to service your vehicle at Matt Slap Subaru. I am so sorry that your vehicle was not washed, as promised. We make every effort to fulfill every promise made and because of your feedback, I will see what can be done to ensure that carwashes promised get done! Eve Slap, Owner

November 19, 2020

As alway. I received excellent professional and quick service. I have alway had a great experience at Matt Slapp Subaru. I constantly refer friends and relatives to use Matt Slapp for all of their automo More

by Griergj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill A, Mario Y, Natalia C
Dec 03, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding 5-star review! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Matt Slap Subaru

November 15, 2020

I took my car to Matt Slap Subaru because my check engine light was on. They got us in right away and worked with me to get service reports and any warranty information. I appreciated their expediency. They More

by ljmford3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Nov 16, 2020 -

Ourisman Tri-State Subaru responded

We appreciate the excellent feedback! Our team is looking forward to your next visit! Matt Slap Subaru

November 08, 2020

I brought my 3-month old car in for the complimentary new car check. Efficient service, and they even provided a complimentary car wash. I remain impressed with their professional and friendly customer serv More

by Sheelah
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Ourisman Tri-State Subaru responded

Sheelah, thank you for the outstanding 5-star review and positive feedback! We are so happy to hear everything was completed to your satisfaction! We look forward to continuing to serve you in the future, take care! Matt Slap Subaru

November 04, 2020

Genesis provided top-notch service! He was welcoming, communicative, friendly, thorough. The tech also provided quality and thorough service and completion time of service was extremely reasonable and ac More

by Gee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Genesis
Nov 05, 2020 -

Ourisman Tri-State Subaru responded

Gee, thank you for taking the time to share your experience and amazing 5-star review! We are so happy to hear our service team delivered such a great experience. If there is anything further we can do for you, we are happy to help! Matt Slap Subaru

October 30, 2020

Waiting time in a clean area. Everyone polite and service department friendly. Was informed of waiting time in advance as they were very busy on a very rainy day. More

by Pat.babcock67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the excellent 5-star review and positive feedback! Our team is always happy to assist! Matt Slap Subaru

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