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Ourisman Tri-State Subaru - Service Center

Newark, DE

4.7
236 Reviews

236 Reviews of Ourisman Tri-State Subaru - Service Center

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May 11, 2021

After valet took car info I went into dealership and service intake employees were inputting information into computer and service customers were waiting while this was done. More

by carrowquantico
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalia C
May 11, 2021 -

Ourisman Tri-State Subaru responded

Thank you for sharing your feedback! We appreciate your business and look forward to continuing to serve you in the future!

May 08, 2021

Did A very good job with scheduling and service they even showed me the condition of my engine filter which helps alot thank you for the attention to detail More

by Jeong-ui
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dani, Danielle Celli
May 10, 2021 -

Ourisman Tri-State Subaru responded

Jeong-ui, we appreciate the excellent feedback! Our team is looking forward to your next visit!

May 06, 2021

Their service was excellent and wait time was extremely short. The part I needed was in stock which meant I did not need to return. More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia C
May 06, 2021 -

Ourisman Tri-State Subaru responded

Thank you Deb! We take our reviews seriously and are delighted to hear about your visit. We hope to be of service to you again!

May 05, 2021

Everyone was very friendly and helpful. Work was done in a timely manner. All questions were answered and no pressure to do additional work. I was very happy with service. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany D, Brittney Appleton
May 06, 2021 -

Ourisman Tri-State Subaru responded

Dan, we appreciate the positive feedback and kind words! We look forward to seeing you next time!

May 02, 2021

6 month maintenance. Service and complimentary car wash done in just over an hour. Staff friendly and helpful. Explained in detail everything that was done. More

by Subaru Customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the excellent review! Your satisfaction means a lot to us and we truly appreciate you choosing Matt Slap Subaru for all of your automotive needs!

April 25, 2021

Everything checked It was on time and took 50 minutes to Everything checked It was on time and took 50 minutes to finish This time included a quick wash also I would ask loaner if it was more More

by haluk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia C
Apr 26, 2021 -

Ourisman Tri-State Subaru responded

We are pleased to hear everything was completed to your satisfaction! We hope to be of service to you again!

April 20, 2021

Staff greeted me promptly and got me scheduled for my oil change & tire rotation. Service and complimentary car wash done in under one hour. Very pleased. More

by cbreynolds17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not certain staff who I was assisted by
Apr 20, 2021 -

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

April 02, 2021

Matt Slap Subaru has a very supportive and knowledgeable staff and you know your car is in good hands when you drop it off. We wouldn’t go anywhere else. More

by Chrissie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle in Service Dept. and Will the Mechanic
Apr 02, 2021 -

Ourisman Tri-State Subaru responded

We really appreciate your feedback of your recent visit with us! All of us here at Matt Slap Subaru truly value your business and hope to see you again soon!

April 01, 2021

They Definitely go the extra mile! Tim was very helpful. Customer service was top notch. Put me in a loaner right away. Made my life much easier. More

by Dave
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Timothy Hyden
Apr 02, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the 5-star review, Dave! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

March 31, 2021

I have always loved bringing my car to Matt Slap for service. They are professional, courteous and responsive, and I never feel like I've been taken advantage of. I have recommended their services and More

by mauiandus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember her name.
Apr 02, 2021 -

Ourisman Tri-State Subaru responded

Thank you so much for taking the time to share your 5-star review and kind words! We apologize that the loaner car did not meet your expectations. We appreciate your business and look forward to helping you with any questions or future vehicle needs!

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