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Ourisman Tri-State Subaru - Service Center

Newark, DE

4.7
236 Reviews

236 Reviews of Ourisman Tri-State Subaru - Service Center

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August 08, 2021

When a I arrived at the dealership I was greeted by courteous and friendly employees. Tim Hayden the service advisor was professional and very helpful. More

by dchristie03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Hyde
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

We really appreciate your feedback of your recent visit with us! All of us here at Matt Slap Subaru truly value your business and hope to see you again soon!

July 31, 2021

Everyone’s polite, Waiting area is very clean. Estimated time for service is accurate. Prices are posted and reasonable. My business is appreciated which makes me want to return. More

by Retired gal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

We are happy we could make your experience a positive one! We hope to be of service to you again!

July 30, 2021

Went in for oil change , greet at car by a young lady who took all info and then proceed in with me and gave to clerk and my oil changed and car washed in less than 30 mins. This was a wonderful experience. More

by sachetta2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike R
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day!

July 30, 2021

The service was excellent the gentleman at the service counter walked me through very thing that had to be done I had my car back with in few hours I was happy with the work that was performed excellent More

by Vass1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

July 23, 2021

Overall it was a great experience with good service! Even though it was busy, I was waited on within a minute or two of my arrival. My service agent, Stephanie, was friendly, courteous and helpful. She updat More

by Riley Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Kergaravat
Jul 27, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the kind words! We are always happy to assist!

July 06, 2021

Matt Slap Subaru has Great people and Fantastic service. My experience is always the same each and every time I bring my car in for servicing. More

by faisaki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Ourisman Tri-State Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs!

July 01, 2021

Dealership was very busy as usual. Everyone eas was pleasant and helpful. The only issue I had was my $5.00 coupon that I presented to the service desk was not applied to my bill. I feel petty even b More

by howells9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2021

Always amazing service and always on time. Never disappoint you. More

by Cvtsiouplis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding review! Our team is always happy to assist!

June 30, 2021

Nick in the Service Department was courteous, helpful, and efficient. For the first time I took advantage of the complimentary ride home and then back to Subaru to pick up the car. All went smoothly. I More

by patty from nagasaki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Ourisman Tri-State Subaru responded

Patty, thank you for taking the time to share your experience and 5-star review! We are so happy to hear we delivered such a great experience!

June 26, 2021

My recent service experience was much better than past experiences. More

by Ruthwc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Ourisman Tri-State Subaru responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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