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Ourisman Tri-State Subaru - Service Center

Newark, DE

4.7
236 Reviews

236 Reviews of Ourisman Tri-State Subaru - Service Center

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October 01, 2021

Appreciating the ease of making an appointment and the quick service that followed when I brought my car to Matt Slap Subaru for the scheduled maintenance service. The staff were all courteous and helpfu More

by StanGlow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Celli
Oct 04, 2021 -

Ourisman Tri-State Subaru responded

Thanks for the 5 star rating. We appreciate you choosing our dealership

September 30, 2021

Very good service. everybody i talked to was polite, helpful and informative. Saved me a lot of money by successfully wrangling the rusted oxygen sensor off the catalytic converter so that i didn't ne More

by tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Ourisman Tri-State Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

September 30, 2021

My service was timely and quick, all work was done well and I'm sure will help keep our Subaru running well. More

by kennard57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the review and kind words!

September 18, 2021

Very good service I didn’t have to make an appointment and i was out of there within a hour and a half for 12000 mile service and got a free car wash. More

by noonan63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2021

Mechanically excellent. Accommodating, friendly service reps, but communication between them and the mechanics needs improvement. Overall very satisfied with Service Department. More

by Aggie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenny, Tim
Sep 16, 2021 -

Ourisman Tri-State Subaru responded

Aggie, thank you for the positive feedback! Our team is happy to help!

August 28, 2021

Who could ask for anything more. From the valet service to initializing the car service it’s all seamless. The representative have patience and professionalism. Before returning my car they reviewed the f More

by fs137yas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the 5-star review! We hope you continue to choose Matt Slap Subaru for all your vehicle needs!

August 18, 2021

Needed an oil change. Was in and out within 40 minutes. Could not be more pleased. More

by Pton2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany D
Aug 19, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the excellent review! Our team appreciates it!

August 14, 2021

Courteous staff short wait comfortable environment job well done excellent More

by Josmag914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

Thank you for taking the time to share your positive experience and 5-star review!

August 14, 2021

Customer since 1998, on 2nd Forester. At less than 50k,my 2008 is kept going in your capable hands. Remodel and added car wash good. More

by junerobbins
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female checked me out..dont know
Aug 17, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding feedback! We are always happy to assist!

August 11, 2021

Matt Subaru dealer Service is not good they don’t check your car they don’t drive your car The Talking your car is fine More

by nahidaquddus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick V
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Ourisman Tri-State Subaru responded

We’re sorry you had a bad experience! Customer satisfaction is our #1 priority! Can you please call me directly so I can resolve this issue! Eve Slap Matt Slap Subaru (302) 453-9900

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