Ourisman Tri-State Subaru - Service Center

The entire team was courteous and professional. They called to tell me the car inspection was going to be longer than expected. And when they called back with the results, they explained the services, called to tell me the car inspection was going to be longer than expected. And when they called back with the results, they explained the services, cost and timeline. They didn't try to hard sell us a service we chose not to take but did mention they would be competitive on cost. All in all a very good experience. I would use them again if my Forester needs more service. More

Poor communication, not ready for appt, (part not there), excessive waiting time, no apologies, all new employees not trained. excessive waiting time, no apologies, all new employees not trained. More

The service department didn’t apply a $25 coupon to our service. We called twice and asked for a call back and never got a call. Still waiting for the call back. service. We called twice and asked for a call back and never got a call. Still waiting for the call back. More

For oil change, tire rotation, multi point inspection, had me in and out in less than a hout had me in and out in less than a hout More

They try very hard to have the customers best interest in mind. And the work is professionally performed. The shuttle drivers they use are an asset to their business, very personable. mind. And the work is professionally performed. The shuttle drivers they use are an asset to their business, very personable. More

Excellent service and excellent staff. Very good job in keeping customer up to date on status of repairs, etc keeping customer up to date on status of repairs, etc More