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Ourisman Tri-State Subaru - Service Center
Newark, DE
237 Reviews
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237 Reviews of Ourisman Tri-State Subaru - Service Center
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January 31, 2025
01/30/2025: My son brought my 2018 Impreza in due to a vibration coming from the rear end. He uses this car to commute to work in NJ. The car had a similar issue in May 2024, which was resolved with the vibration coming from the rear end. He uses this car to commute to work in NJ. The car had a similar issue in May 2024, which was resolved with the rear wheel bearings being replaced for $624. He told the service advisor (Dan) to check the wheel bearings due to the previous repair that was performed on them. This time the dealer stated that the differential needed to be replaced at a cost of $2379.94. I trusted them and gave them the go ahead for the repair. After the repair was completed, my son drove the car to work. He called me on the way and said the vibration did not go away, and that in fact, it was worse. He brought the car back and was given a loaner this time. After two days, I received a call from Dan, and he stated the wheel bearings needed to be replaced. I asked why their original diagnosis was that the differential needed replacement. He stated that the differential replacement was needed and was coincidental to the wheel bearings. Well I don't believe in coincidences, and I believe the mechanic made a mistake that they are covering up. To add insult to injury, I looked up the cost of a replacement differential on the official Subaru parts website and it was listed as $1256.63 MSRP and available for a discounted price of $824.85. The dealer charged me $1714.94 for the differential (not including labor). I can understand some dealer markup, but this is excessive. I discussed this with the Customer Relations Manager, Holly Jackson. To her credit, she was able to get me a $458.31 refund for the cost of the differential. Of course, after the wheel bearings were replaced, the vibration was gone. Subaru did not charge me for the bearing replacement. How could they after charging me $1921.63 (after accounting for the refund) for a differential whose replacement was unnecessary. BTW this is the fourth Subaru I’ve purchased at this dealer and will probably be my last. More
by Jerry D
Employees Worked With
Service Advisor Dan, Holly Jackson
August 17, 2024
Terrible experience! Spoke with parts dept about having tires replaced on 21 subaru outback with same original tires on vehicle. Was told tires were in stock so scheduled Spoke with parts dept about having tires replaced on 21 subaru outback with same original tires on vehicle. Was told tires were in stock so scheduled appt. Upon check in asked for an inspection of vehicle as well. After 90 min of waiting was told tires weren't in stock and then didn't have right size tires and someone was going to retrieve them. Was told I could wait or have original tires put back on and re-schedule appt. Also informed I would receive some consideration with bill. After 4 hours my vehicle was ready with not same tires/same brand but different model, a $60 compensation, no inspection report or discussion, and rims covered with lube still. I had to ask for a cloth to wipe lube off rims which service advisor then quickly wiped. Never again! What an awful experience for a dealership! Should have saved myself time and aggravation and went to a reputable tire store. More
by crehbach
Employees Worked With
James / John Kufuor
July 12, 2024
I had to stop there to get my car serviced after my dashboard lit up. They were able to do the work overnight and I got a free loaner to continue my trip. I got my car (2014 Forester) back, and while d dashboard lit up. They were able to do the work overnight and I got a free loaner to continue my trip. I got my car (2014 Forester) back, and while driving it home, I noticed something laying against my windshield wiper. I pulled over and opened my hood. The repair person left a wrench and magnetic bowl in my engine compartment! I just brought my car in for inspection (different garage), and they found one wheel missing a lug stud, and another was missing a lug nut! Ourisman was the last place that my wheels were removed. I do NOT recommend this place for auto service. More
by Mike
Employees Worked With
March 14, 2024
We've been going to Matt Slap for 30 somethin' years, ever since Zee was the manager. We have no intention of shopping elsewhere. "If it ain't broke don't fix it. ever since Zee was the manager. We have no intention of shopping elsewhere. "If it ain't broke don't fix it. More
by Sassy
Employees Worked With
Other Employees :
Ellen, Serena Saul.
February 23, 2024
Crucito in parts big help in getting mirror parts. Had $80 LOF done today. Charge outrageous!. Told I needed rear brakes. They were done at 33k. Now at 44k !. The 33k job was not done with the OEM mat Had $80 LOF done today. Charge outrageous!. Told I needed rear brakes. They were done at 33k. Now at 44k !. The 33k job was not done with the OEM material pads, resulting in brown break dust on the rears. Big question on needing new rears after 11k. The rotors were turned at 33k. So I would need new rotors as well. Was told you have Sr or veterans discount. Never got it. More
by Subaruguy
Employees Worked With
Crucita
February 22, 2024
Easy to schedule appointment, quick service and prompt notice that the car was ready. The service tech noticed small items needing attention- wiper blades, tire rotation, but didn’t push on items that wer notice that the car was ready. The service tech noticed small items needing attention- wiper blades, tire rotation, but didn’t push on items that were not essential repairs. They washed the car, too! More
by Stevendbrown
Employees Worked With
February 13, 2024
Fast and easy. No hassles and quick updates awesome. Also car washed loved it , also waiting area was very clean and comfortable. No hassles and quick updates awesome. Also car washed loved it , also waiting area was very clean and comfortable. More
by axmorales33
