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Ourisman Tri-State Subaru
Newark, DE
695 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 695 reviews
May 05, 2012
My sale person Hon kept changing the price of my car and my trade in. When he completed my paper work the numbers were again different than what we agreed upon.Days later I was left a message by him that a my trade in. When he completed my paper work the numbers were again different than what we agreed upon.Days later I was left a message by him that a mistake had been made on my trade in and that because of his mistake I had to pay a additional $500 dollars to get my new tags. When I called him back he was rude and hung up the phone on me. I called his boss and he has offered my a FREE oil change because of the $500 mistake.Thanks for nothing.I feel that I should not have to be burdened with the ENTIRE cost of Hon's mistake. More
by kevin b k
Employees Worked With
Hon
February 21, 2012
I wanted to express my surprise and delight at the excellent service I received at Matt Slap's Subaru this week. I found "my" car online on your web site. I called Saturday late afternoon and confi excellent service I received at Matt Slap's Subaru this week. I found "my" car online on your web site. I called Saturday late afternoon and confirmed with Tucker that it was still available. I said I'm on my way. I drove 45 min. from Wayne PA to Wilmington DE. Chuck Albright greeted me upon arrival. I told him the one car I was interested in, a 2008 Forester. He pulled it up. I sat in it and asked for the cars history. He printed it out and reviewed it with me. I told him my requirements to make the sale. He met them. I bought the car. It needed the upholstery steam cleaned so he arranged for it to be done Monday morning. Chuck was not there when I arrived Monday but multiple people were so helpful, from the used car manager, to the front desk woman in the service area. Chuck then came in from home on his morning off to make sure everything was OK and to get me the mats he promised to replace. When I pointed out a broken driver door handle, they ordered a new one for installation this Friday. I will tell everyone I know to check with them when buying their next car. Congratulations to their team. They are exceptionally hard workers. Sincerely, Karen Harlin More
by kharlin
Employees Worked With
Chuck Albright
September 29, 2011
I have had an excellent experience at Matt Slap Subaru from sales through service. They are friendly and knowledgeable. I will definately return to them for my next Subaru. from sales through service. They are friendly and knowledgeable. I will definately return to them for my next Subaru. More
by DKirk
Employees Worked With
Glenn (sales), Dave & John (service), April
March 09, 2011
Matt Slap Subaru was a GREAT place to purchase my new Subaru. I contacted several dealerships for pricing. Matt Slap quickly responded and quoted a great price. Dorian was an excellent salesman and wa Subaru. I contacted several dealerships for pricing. Matt Slap quickly responded and quoted a great price. Dorian was an excellent salesman and walked me through my purchase with professionalism and friendliness. The management staff, Larry and Chris, were quick to appraise my trade and gave me a fair value. I am very pleased with the final price and overall had a great experience! More
by jpsolomon
Employees Worked With
Chris Mooney, Larry Kidd, Dorian Bell
October 15, 2010
Our salesperson lied to us on multiple occasions. At least one time it was about a very serious issue (retrieval of trade in's license plates) that cost us a lot of time and money. Other times it was ab least one time it was about a very serious issue (retrieval of trade in's license plates) that cost us a lot of time and money. Other times it was about pricing, options, and less vital but still important issues that you would not expect a salesperson to lie about. This type of treatment is absolutely unacceptable. More
by kgarber
Employees Worked With
Kelvin
