Ourisman Tri-State Subaru

Service highly dependent on who you work with Simply put. What you get is highly dependent on who you work with. My initial experience with this dealer was an individual named Harry. Now Harry Simply put. What you get is highly dependent on who you work with. My initial experience with this dealer was an individual named Harry. Now Harry compiled a list of vehicles for me, and told me some numbers over the phone when I first reached out to Matt Slap Subaru. After hearing the amazing numbers, I asked if he could e-mail what he had compiled over to me so I could look them over. He of course, agreed to do so. Over the course of the next two days, I called Harry 3 times asking again for the e-mail with the numbers and each time, he told me that he'd e-mail them right over. He never did. When I finally went into the dealer, I learned why he didn't. Simply put, he was lying to me. The numbers that he mentioned over the phone, the dealer could not do. So it became pretty obvious as to why he didn't want me to have a written record of the lies he told me over the phone. When I was there, I briefly met Harry who mentioned that he was just giving me possible ranges and misremembered. That is so difficult to believe since, when he gave me the initial numbers, he was supposedly reading them from a screen/document which he was supposed to e-mail me. Either he can't read or he was xxxxxxxxxxxx. Luckily, I was able to work with a different salesman who was great. Unfortunately, his name slips my mind at the moment. So simply put, what you get is highly dependent on the salesperson you get. And when they give you information over the phone, but then never send you the written record of that information despite requesting numerous times, means that the salesperson is xxxxxxxxxxxx you. More

Positive Experience I recently purchased a 2016 Forester from Matt Slap and dealt with Harry Marker. My experience was far from what I anticipated. Harry was great to wo I recently purchased a 2016 Forester from Matt Slap and dealt with Harry Marker. My experience was far from what I anticipated. Harry was great to work with and made the experience a very positive one. He was patient with all my questions and concerns and worked with me through the decision making process. There was no pressure to add this or buy that; it was a discussion of what I wanted and needed. He was very professional and it was a pleasure dealing with him. From my experience, I would recommend both Matt Slap and Harry for the purchase of a new vehicle. More

Purchased a used Honda accord We recently purchased a used Honda Accord from Jason Marker. We had a great experience with no pressure what so ever. After we settled on a price we h We recently purchased a used Honda Accord from Jason Marker. We had a great experience with no pressure what so ever. After we settled on a price we had a few concerns which were addressed and our minds put at ease. We would also like to thank Rob Wolfe who was very helpful when we were first coming to try and see the car. Thanks to both of you and Matt Slap we left feeling very good about our purchase! Thanks again. Rob More

Great Experience, Purchased a new 2016 Subaru Forrester from sales rep Harry Marker thru the USAA purchase program. I was totally happy with the experience and price f Purchased a new 2016 Subaru Forrester from sales rep Harry Marker thru the USAA purchase program. I was totally happy with the experience and price from USAA that he honored. It was a pleasure dealing with him. I would definitely recommend Matt Slap dealership for the purchase of a new car. More

Quick Poor Service By far the worst service and worst person(s) I have ever experienced when shopping for a vehicle. If you want to waste your time and enjoy some comedy By far the worst service and worst person(s) I have ever experienced when shopping for a vehicle. If you want to waste your time and enjoy some comedy then visit Matt Slap. This is the second time I have experienced bad service here and I would never go back or recommend anyone to go ever. Dorian was a rude person from the start and remained rude throughout the entire fifteen minute sit down I had with him. Not only did he forget our names but he forgot his manners and effort. He sat there and belittled myself and my vehicle I was trying to trade in. Yes, I understand I have negative equity but you don't sit there and judge the person making them feel like crap. This wasn't my first rodeo with the negative equity situation so please keep your opinions at the front door. We got the payoff for my car and immediately I wanted to leave due to him being exceptionally rude. But he didn't even try to do anything, he walked over, said something, walked back and handed me my keys. Although it was the biggest favor he had done for me because I would have left anyway, but he was the only dealer in PA MD and DE that didn't at least TRY. Must mean they low ball their trades for their customers anyway. Also Matt Slap work on your professionalism, I don't extend and arm for no reason (to shake hands) and if your other employees with talk about their night and keep dropping F Bombs, they should probably be more quiet or go behind a closed door, just saying. More

WRX Transmission Failure The CVT transmission on our WRX failed only after 2K miles of driving. Going to blame Subaru on that one. But the dealer handled everything extremely The CVT transmission on our WRX failed only after 2K miles of driving. Going to blame Subaru on that one. But the dealer handled everything extremely well, including the loaner car and overall quality of the repair. Ended up jumping through hoops to get a new transmission shipped from across the country being that the ports were backed up. So far everything runs well. I would come back again. (not the trans failure part though) More