Ourisman Tri-State Subaru

First Class Service I brought my 2015 Subaru Outback to Matt Slap after a bad experience with another Subaru dealer in Delaware. I relocated to Delaware and had to find a I brought my 2015 Subaru Outback to Matt Slap after a bad experience with another Subaru dealer in Delaware. I relocated to Delaware and had to find a dealer to service my new Outback. I took it to a dealer located near my apartment and found that they were less than satisfactory. I had a problem with the Eyesight system and they couldn't diagnose it or even offer a suggestion as to what was causing the problem. I decided to try another dealer. After visiting a couple of Subaru dealers I selected Matt Slap and brought my Outback to them for a solution. They diagnosed the problem as a computer glitch that had a technical service bulletin from almost a year ago that had never been performed on my car, applied the fix and my car is now 100%. What a pleasure to find a service team that is friendly and accessible and KNOWS what they are doing. More

Excellent Customer Service I had come in to Matt Slap to get the climate control system on my 2006 Tribeca checked. They said it would it take some time so they offered me a loa I had come in to Matt Slap to get the climate control system on my 2006 Tribeca checked. They said it would it take some time so they offered me a loaner vehicle until they could fix the issue. My main point of contact there was Adolfo Aba. He was very genuine and provided me with great service. When the part finally came in I returned the loaner and got my vehicle back. Later I felt that the brake pedal was a bit loose. I called Matt Slap again and wanting to make sure I had peace of mind while driving my car they told me to bring the car back in for them to check it out free of charge. They again gave me a loaner car and I told them I would come back to pick up my Tribeca. However they offered me the option of getting the car delivered to my home. I was blown away by this. This is what I call Grade-A service. I would highly recommend this dealership for service. More

Exceptional Salesman I did research prior to making the decision to own my Outback, in particular the safety features. After receiving 4 different Internet quotes and ta I did research prior to making the decision to own my Outback, in particular the safety features. After receiving 4 different Internet quotes and talking to Mitch D on the phone a few times, it was a no brainier, I was purchasing a vehicle from him. I felt like I knew Mitch forever - he never pressured me in purchasing my outback from him - he only provided me with facts. I am a older single female and have purchased many cars by salesmen who only want to get their commission and not meet the customers need. Not Mitch, he took the time to understand my vehicle needs and educated me on all the features that the car had to offer. He was sincere in ensuring I received the best experience and that he met all my expectations. Thank you Mitch Denham for making this , by far, the best experience I've had in purchasing a car, none the less on the Internet! I would be remiss if I didnt comment on Michael Z in finances....he had all the paperwork completed and the process was flawless. Because Mitch explained to Michael the reason of me buying a new car, he was able, for a couple $$ more, provide me with a warranty that will meet my current needs. Thank you! Thank you formaking this the greatest experience in buying my new car. More

Subaru Crosstrek 2016 I had a very good experience purchasing my new Crosstrek through Matt Slap Subaru. I used the internet services to initially obtain more information. I had a very good experience purchasing my new Crosstrek through Matt Slap Subaru. I used the internet services to initially obtain more information. The information provided was great and, in my opinion, the dealer seemed upfront with information which is a lot more than I can say about other dealerships who seem to want to hide information (i.e., their best offer, fees, etc.) until you are ready to negotiate. I do not have time to play the "sales" game. I was very please with my experience and the process of buying a new car (and negotiating) felt relatively painless. More

Exceptional Experience My wife and I recently went to Matt Slap Subaru to take delivery of a 2016 Crosstrek and could not have been happier with our visit. Tom Hildebrandt, My wife and I recently went to Matt Slap Subaru to take delivery of a 2016 Crosstrek and could not have been happier with our visit. Tom Hildebrandt, the Salesperson who met with us, was a consummate professional and made us feel very comfortable throughout the entire process as did Michael Zuckerman who coordinated our financing. Tom took us on a tour of the dealership, introducing us to the team, and very patiently walked us through the myriad of options within the car ensuring we felt very satisfied with the overall experience. We would strongly recommend Matt Slap Subaru to anyone who would like a great car and an exceptional dealer. More

What a great experience: After doing some research on the safety features I wanted on my vehicle, Subaru was the vehicle I selected. I had decided to go onto true car. I recei After doing some research on the safety features I wanted on my vehicle, Subaru was the vehicle I selected. I had decided to go onto true car. I received 3 quotes. I decided on the Matt Slap Subaru. I dealt with Larry Kidd, he was very professional, but he made you feel at home. He assigned salesman Robert Wolfe for our vehicle test drive. What an experience we had with him. He made us feel that we knew him all our lives. He was able to explain all the features on the vehicle to us. The paper work was the same way; he saw a possible error on our part with the trade in title. He was able to fix the error and the sale paperwork went smoothly. The best part of our experience was having Robert Wolfe as our salesman. We would recommend this dealership to anyone, and we will. Robert Wolfe is a truly a professional and outstanding person. Thank you all for the greatest experience in buying our new car. More

Beyond Blessed I want to personally thank Rachel, the service writer, and the technicians who checked out my car, Cody and Eldred. If it weren't for them, their kin I want to personally thank Rachel, the service writer, and the technicians who checked out my car, Cody and Eldred. If it weren't for them, their kindness and the fact they stayed late for me - I would not have made it back to VA when I needed to be there. I was heading to VA from NJ to work and visit family when out of nowhere, my car stopped accelerating. I had no idea what was wrong and thought "Oh hell, my car is gonna die and I need to get home tonight!" Thank goodness I had AAA and they gave me the info to contact Matt Slap Subaru - the closest AAA authorized repair facility. I informed them of what was going on with my car and told them I was waiting for the AAA tow truck. It was 5:00pm and the height of rush hour traffic. They informed me the service department closed at 6:00pm, but they would do whatever they could when I got there. The six mile drive to the dealership seemed to be the longest of my life - as it took 40 minutes and I was so distressed because the service department was going to close in 20 minutes. Were they going to be able to find out what was wrong with it and fix it in that time? After they got my car in the bay, Rachel informed me the technicians agreed to stay until they figured out what was wrong and it was fixed. I was so grateful and couldn't believe they would go out of their way to help me the way they did. They quickly assessed what was wrong and fixed the issue. They also topped off all my fluids. They had me back on the road an hour after I came in. They took care of me as though I had purchased my vehicle from them and I couldn't have been happier. I made it back to VA that night. I may never cross paths with any of these people again, but I promise this, I will never forget the kindness extended to me that day. I will be forever grateful! More

It was well worth the trip from Long Island Was looking for over 6 months for a new Subaru in my home town and was nowhere quickly. Could not find the configuation, prices way too high, etc. II Was looking for over 6 months for a new Subaru in my home town and was nowhere quickly. Could not find the configuation, prices way too high, etc. II expand my search to out of state dealers and came across Matt Slap Subaru. Tucker worked with me to find the car that I wanted. He put me into an Outback. At first I didn't believe the price they gave me , but when he took a deposit and more over emailed me a confirmation of the vehicle price and the usual fees with the Vin number, I was impresed. No dealer up here could or really would come that close. Mark L then called me to say he would be handling the rest of the deal when I came in. He was great, gave me his personal cell number, if I needed anything or for any questions, he even offered to pick me up from the station if I needed a ride . He went over the vehicle with me in detail, it was not one of those, now you paid and have a great day experiences. He even followed up 2 days later to see how everything goes was going on with me and the car. MIke Z was my closer, he explained to me my extended options with no pressure to purchase any of them. Great attitude and makes you feel comfortable. It was well worth the $19.00 bus ride ! More