Ourisman Tri-State Subaru

Welcoming Dealership My fiancé and I were up a creek without a paddle after her car was totaled in a car accident. Thanks to Matt Slap in Newark we were able to get a new My fiancé and I were up a creek without a paddle after her car was totaled in a car accident. Thanks to Matt Slap in Newark we were able to get a new vehicle (with excellent crash test ratings) at a very affordable price! More

I Can't Trust Them as Far as I Can Throw Them Less than a week after purshasing my car, an element in my compressor was found to be broken. This passed the original screening of the car when I was Less than a week after purshasing my car, an element in my compressor was found to be broken. This passed the original screening of the car when I was purchasing the vehicle. A used car salesman named Chris has yet to remedy the issue that is going to cost close to $1000. I want to create a symbiotic relationship with this dealer where I can trust them for repairs and future business but I was told that it was off their lot and not their problem. Screwing over a first time buyer and his father with a credit score in the high 800s is not my ideal trustworthy relationship. They made their $10,000 for the car and I guess they aren't interested in making a lifelong customer. Heed my warning and go to any of the other dealers on the exact same street. Not worth the headache and potential pocket-ache. I saw many friendly salesmen in their but Chris was not and was not a good salesman! He didn't understand basic customer service and is currently still solidifying that opinion. More

Laura H After looking locally in the DC area and dealing with some "not-so-helpful" dealerships we were more than happy to drive 2 hours and buy our new Outba After looking locally in the DC area and dealing with some "not-so-helpful" dealerships we were more than happy to drive 2 hours and buy our new Outback from Matt Slap and Laura H. Spoke and texted with Laura for a week before driving up to purchase. She answered every question and was patient with me (even on her day off). Once we arrived to purchase our car, everything was smooth and thorough. As far as car buying goes, I cannot think of a thing that could have been done better. We will recommend this dealer and Laura to our friends and family. More

They must be doing something right. In December of 2011 my wife and I bought a 2012 Subaru Impreza wagon. We love the car so much that as soon as we finished paying it off we went ba In December of 2011 my wife and I bought a 2012 Subaru Impreza wagon. We love the car so much that as soon as we finished paying it off we went back for a 2016 Subaru Outback. Now we have two cars we love. I don't remember the name of the salesman that we bought the Impreza from. It was not the most pleasant experience as he was very much the typical car salesman and I had to haggle and initially walk away to feel confident I was getting a good deal. Needless to say, it was the car that sold me, not the salesman when we bought the Impreza. The second time around was different. Our saleswoman, Laura, seemed more sincere and straight forward compared to my previous experiences with both this and other dealerships. Part of that feeling may have been because I didn’t put much effort into haggling over price since I knew how popular the Outback is and knew if we didn’t buy it, someone else would. Dealerships are less likely to be flexible on prices of popular cars. But part of it is also certainly her demeanor while talking with my wife and I. She was professional, courteous and to the point. It made the experience easier. As a local school teacher, I would give her (and I suppose the dealership) an A+. After all, if they managed to sell us two new cars within 5 years, they must be doing something right. More

Great experience with Matt Slap Subaru - my first one. I dislike buying cars and I am a contracts negotiator! Half of my experiences are bad (shell games, "good cop/bad cop" nonsense, last minute surprise I dislike buying cars and I am a contracts negotiator! Half of my experiences are bad (shell games, "good cop/bad cop" nonsense, last minute surprises...). This one, where I assisted a daughter in buying a used car was very pleasant. From dealing with internet sales, to being greeted by Laura H., to wrapping up the paperwork with Michael, the finance guy, all went smoothly. Laura was knowledgeable about cars, assisting me in coaching my daughter, and being patient as we rather thoroughly test drove a couple of cars. The negotiation process was pretty darn smooth too. Naturally, Laura was looking out for her dealership, while I was trying to get a reasonable deal. Fortunately, my research lead me to believe they were pricing the vehicle fairly from the get-go, so we did not have much to work through but what we did was done calmly, professionally, and ultimately, with a bit of humor. I'm looking for a Subaru dealer for life & I think I have found one! More

Felt like I was becoming a member of the family I January 2015 I bought a Subaru Forster (new) from Matt Slap. Every step of the way I felt special, they could not do enough for me. Since then I hav I January 2015 I bought a Subaru Forster (new) from Matt Slap. Every step of the way I felt special, they could not do enough for me. Since then I have been using Matt Slap for the service on my car. Every time I bring the car in the Sales person (Laura H.) makes a point of speaking with me, asking me how I like the car and going out of her way to ensure I am happy with the car and with the service. The service department personnel have gone out of their way to answer my questions, to listen to my suggestions. I have been satisfied with each and every visit to Matt Slap and choose to continue to use them in spite of there being a closer Subaru Dealership. More

Excellent service. Was out in the lot looking at cars. Laura came out to me and ask if I needed help. Then she started asking what my needs of a vehicle I was looking fo Was out in the lot looking at cars. Laura came out to me and ask if I needed help. Then she started asking what my needs of a vehicle I was looking for . From there it was prefect. She picked out a couple cars and we were off road testing them .very friendly person. New everything about the vehicles I ask about . I was sold on that Shes very intelligent person. New what she was talking about. Chris mooney very friendly and help with the final paper work . Would recommend to anyone looking for a Subaru. Only place I would buy one from. Was introduced to other staff members in all departments. Laura showed me the complete dealership. More

Bumper repair Manager Chris Mooney took charge, made everything right, other team members were also very polite and helpful. Was delighted with the quality and spe Manager Chris Mooney took charge, made everything right, other team members were also very polite and helpful. Was delighted with the quality and speed of work performed. Overall a 5 star experience. More

Best Experience Ever! When we first walked into the dealership we were greeted by Laura, a very friendly sales woman. She was interested in what our needs were and address When we first walked into the dealership we were greeted by Laura, a very friendly sales woman. She was interested in what our needs were and addressed them accordingly. We were interested in the Subaru Forrester with the eye-sight and navi. She found a Forrester that met our needs and we were off! While driving she had me engage the eye-sight feature, wow, that was really interesting. At first I was a little apprehensive, this car IS really going to stop, but it did. I'm so glad she let us experience the eye-sight while test driving, I'm not afraid to use it now! We ended up buying the Forrester and the whole Matt Slap experience was great! Laura is an excellent sales woman, once we bought the car it was cleaned up, filled up then Laura went over all of the cabin features. Paired our phones, showed us how to work the navi system, showed us all of the dashboard gadgets, and told us to call or stop by if we ever had any questions. Next time I'm in the market for a car I will use Laura again. More

Great Experiance I had a great experience dealing with Laura and the rest of the staff at Matt Slap Subaru. What I appreciated the most was the low pressure environmen I had a great experience dealing with Laura and the rest of the staff at Matt Slap Subaru. What I appreciated the most was the low pressure environment. I have had bad experiences in the past with pushy sales staff and trying to sell me something I don't want. I came in knowing exactly the car I was looking for (which they didn't have in stock) and instead of trying to sell me something they had on the lot they contacted multiple dealerships and had exactly the car I wanted there by the next day. Laura was also extremely friendly and made sure when I drove off the lot that I could contact her any time with any question about my new car. More