Ourisman Tri-State Subaru

Great intro to Subaru I've been a life-time Honda driver and owner. It was time to let my high-mileage Pilot go as our family grew and it started to cost more to maintain I've been a life-time Honda driver and owner. It was time to let my high-mileage Pilot go as our family grew and it started to cost more to maintain (I loved that car). I opened my search for a replacement from Honda to Subaru based on the many great things I've heard via friends and family - both new and long-time Subaru owners. I began my search online, searching all dealers near me, looking at their in-stock Outbacks and Foresters. Since all had decent stock of what I was hoping would make it into our price range, I decided to narrow it down to Matt Slap, the closest Subaru dealer to us. I first contacted them to setup a test drive using the pop-up on their website. I was called by Mary T to ask when I could come in. She was pleasant, but unfortunately I was at work and couldn't talk long. A day later I again went to the website and setup an appointment for a test drive, easy thing to do. I was greeted by Greg Winter at the door. Friendly right off the bat and ready to help. We cut to the chase and got out on the lot to take a look. It wasn't long before I was behind the wheel of a Outback Premium. We talked about the car as I drove, of course and, moreover, OTHER makes. He knows his cars and the details! Much more than I could ever care to know or take time to. My point is that it made me feel like he wasn't just going to keep directing me as to why Subaru was great but what else is out there is today's world of cars. Again, something I don't think about much, until ready to purchase a new one. We took a Forester Premium out next. Another pleasant ride and more "car talk". When we returned we looked at other trims of Forester and talked over what I'd look for in price, along with what else they might have in stock. Not long after we were off to their lot on 273, to compare even more. A Forester caught my eye and so we headed back to the dealer to talk more and see what they could do for me. The summation of the rest of the visit: -They looked at my Pilot and gave me a very fair value on it (it being a Honda DID have an impact on whether they would entertain taking it or not) - They gave me a better price on the Forester I wanted after the initial monthly payment wouldn't work for our budget - Greg remained professional and comfortable to talk to and work with throughout the process after I accepted their offer - Larry came by to check on things and ask what I thought, but beyond that had little interaction with him (a nice guy for sure though!) - Finance with Michael went smoothly and was easy for me to understand my additional options. I didn't feel pressured at any point. He's good at his job and, like Greg and Larry, professional, yet comfortable - The last person to help me out was Amanda, who oriented me to me new car and help me clean out my Pilot (YES, I took home my Forester that same day I went in to "just look"!). She was able to answer every question I had and was personable and pleasant. It was a LONG day, having shown up around 9:00AM and left around 1:45. I never felt pressured to buy that day. I was even asked if I would take it home that day if I could and I said that I would consider it. Sure, I was excited to get a new car and maybe anxious and impatient, however I felt good about it driving home, ready to show it off to the family. I'll have a follow-up appointment in the next few weeks. All in all a great experience at Matt Slap! More

Sales The gm was completely unprofessional and screamed profanities on the phone concerning a mistake that was made on behalf of the dealership. We had pur The gm was completely unprofessional and screamed profanities on the phone concerning a mistake that was made on behalf of the dealership. We had purchased two vehicles from this dealership in the past and will never purchase another vehicle because of their mistreatment. Extremely disappointed in the service received. More

Love Matt Slap and our new Subaru Just bought an Outback there for our daughter. Very happy with the car and with the staff. Alex went over all the details of the car with our daught Just bought an Outback there for our daughter. Very happy with the car and with the staff. Alex went over all the details of the car with our daughter after we gave it to her. I feel very good about putting my new driver in a Matt Slap Subaru! More

Our second Subaru from Matt Slap in less than a year Very attentive and accommodating service. Both Mark Lynch and Laura Hart-Siano were extremely helpful. Laura stepped in for Mark and spent several h Very attentive and accommodating service. Both Mark Lynch and Laura Hart-Siano were extremely helpful. Laura stepped in for Mark and spent several hours with me going over the car. We have been very happy with both our purchases this year. Michael Zuckerman is a pleasure to deal with. More

Felt like family My family went in to Matt Slap Subaru on a Saturday with no real expectations. We heard good things from friends/coworkers about this dealership but w My family went in to Matt Slap Subaru on a Saturday with no real expectations. We heard good things from friends/coworkers about this dealership but weren't sure what would happen with our situation. We were approached calmly while walking around outside, we didn't feel pressured at any point in the car shopping experience, and we left completely satisfied. The employees went above and beyond what we would've imagined. We felt as though every employee we dealt with was open, honest, suggestive (not pushy), and knowledgeable. Once the paperwork started, we were informed of what was to come along the way, multiple times, so we had an idea of how much longer we'd be there, in case we needed to make any arrangements with the sitter at home. It's only been 3 days since we found our new car and we've already recommended this dealership to a few friends! More

A rewarding Experience I went to this dealership needing to replace my 2002 Subaru, which served me very well with minimal service needs. I was greeted by Rob Wolfe, who de I went to this dealership needing to replace my 2002 Subaru, which served me very well with minimal service needs. I was greeted by Rob Wolfe, who determined my needs and interests, and planned a test drive for me on the following day, of the car which I have leased and with which I am extremely pleased. He was very courteous, knowledgeable, professional, and efficient. I would highly recommend his services. More

Great car buying experience Laura Hart-Siano was knowledgable and took a lot of time with us to make sure we were happy with our decision. I would definitely recommend her to an Laura Hart-Siano was knowledgable and took a lot of time with us to make sure we were happy with our decision. I would definitely recommend her to anyone looking for a new Subaru. More

Great service from the sales department!. Very informative and knowledgeable and just great customer service. Collin explained the difference in models and in the vehicles in inventory. He is Very informative and knowledgeable and just great customer service. Collin explained the difference in models and in the vehicles in inventory. He is very personable and I would recommend him to anyone who's looking to purchase a car. More

No pressure just instant pleasure Mark Lynch gave me the best car buying experience I ever had. No pressure on his part and he found me the perfect car. After my purchase he made sure Mark Lynch gave me the best car buying experience I ever had. No pressure on his part and he found me the perfect car. After my purchase he made sure he explained all the new features that my old car didn't have. I left Matt Slap knowing I made the right decision on the place to purchase any future cars. Will definitely recommend your dealership to all my friends. Eleanor March More

Laura Hart is knowledgable, trustworthy & professional! Laura Hart was a pleasure to work with. Not your typical "salesperson" NO pressure in over the 4 months I worked with her to find the perfect vehicle Laura Hart was a pleasure to work with. Not your typical "salesperson" NO pressure in over the 4 months I worked with her to find the perfect vehicle! She kept in touch on a regular basis but wasn't pushy! Very knowledgable about Subaru's in addition to other vechiles! I was very interested in the safety features eyesight, lane departure, blind spot, & back up camera which she explained in detail. So happy with my choice planning coming back in the future for my next subaru, as well as referring others to Laura at Matt Slap! More