Ourisman Tri-State Subaru

Great! Laura was VERY through without being pushy or patronizing (I'm definitely NOT a car person...). Her demeanor was welcoming, non-judgmental (I'm on a t Laura was VERY through without being pushy or patronizing (I'm definitely NOT a car person...). Her demeanor was welcoming, non-judgmental (I'm on a tight budget (!) and she was very gay-friendly -something you don't always encounter at car dealerships) and just casual/humorous enough that she made me feel as if I was buying a car from a friend vs a salesperson. Having worked in customer service myself, I know when I'm being pressured or if a game's in play, granted there's always some feeling of that in sales but really I never felt either with Laura. She felt sincere and straightforward and let me process at my own speed -never felt an attitude that I was wasting her time or that I was being indecisive. She also has a very through knowledge of the entire Subaru line, which I think is important for a salesperson (if anyone should know about the product they're selling it should be the salesperson) and made alternative suggestions according to my budget -a few I hadn't even thought of. She makes herself very available at the time of and post-sale -another aspect of customer service that feels very personalized and inclusive. As much time and research as I try to take when making a major purchase, I really prefer a quick and to-the-point buying experience (i.e. I usually [think I] know what I want before I go to the store) and once Laura realized that she was happy to "switch speeds" and accommodate me there too. That kind of flexibility and ability to understand (and remember) what a customer wants and how they approach a purchase is to me another mark of great customer service. Would I go back to her? Yes. Would I send friends and family to her? Definitely! Thank you Laura for making a potentially difficult decision simple, pleasant and to the point. More

positive purchase Great service, great pricing, and great people. Laura was full of information about all of the vehicles, trim levels, safety features, and options, an Great service, great pricing, and great people. Laura was full of information about all of the vehicles, trim levels, safety features, and options, and especially the model we were testing and eventually purchased. There was little pressure to purchase beyond our means. This was continued with the finance support of Angelo, as well. In addition, the support staff were friendly. An overall positive experience. More

Great customer service from Laura I've met with many dealership salespeople over the years and Laura has been one of the best I've worked with. She's always smiling with an upbeat atti I've met with many dealership salespeople over the years and Laura has been one of the best I've worked with. She's always smiling with an upbeat attitude, patient, professional, and remembered all the little details like my general work schedule, hobbies, and requirements for cars. I purchased an 04 outback llbean from her first after asking her to look for either a clean forester or outback h6. A year later I wanted a new car with good gas mileage and a manual transmission so I asked her about a new crosstrek. Initially she told me they don't do extended test drives until the numbers are worked out but on the first test drive we went through white clay and onto 95. She remembered that I like to go out to the mountains for hikes and climbs and wanted me to drive where I would take the car. Unlike most dealership salespeople she actually cared about my long term satisfaction with the car. After that I asked to test drive a forester but didn't need an extended test and she was more than happy to get the keys for me. In the end I parked the forester, test drove the crosstrek one more time and then went inside to run all the numbers. Buying my Subarus from Laura were great experiences. She was very accommodating and surprised me several times with what she remembered about my preferences and lifestyle. If you're going to mattslap I highly recommend Laura. More

The best car buying experience I have ever had. I never felt pressured. The entire process seemed to be centered upon what I wanted. Everything was clearly explained including the exact price for al I never felt pressured. The entire process seemed to be centered upon what I wanted. Everything was clearly explained including the exact price for all features. It was a pleasant experience. More

no stress / good deal on a '16 Forester My wife and I were so impressed with our first Subaru ( 2010 Forester ...never had a problem, just turned 100K and had to decide whether to do tires a My wife and I were so impressed with our first Subaru ( 2010 Forester ...never had a problem, just turned 100K and had to decide whether to do tires and a timing belt or trade it ) that we decided to replace it with another. I found a Certified 2016 Premium on the web site with just 7,000 miles. I compared this price to other similar cars in the market and it was reasonably priced. Our salesperson, Laura, allowed us to test drive two different cars without her riding along; which my wife really likes as she generally does not care for high pressure salespeople. Once we settled on the '16 Laura did her best to make the deal work for us. We did go back and forth once or twice ( I still think my trade should have received a little more love but they came down on the price of the '16 and got us into a great finance rate) , and in the end I felt we reached a deal that I think was fair for both sides. Ryan in service answered a few questions for me, displaying a great deal of knowledge and professionalism. and Michael in finance got us in and out as quickly as he could, answered any questions and did not try to sell us anything that was unnecessary. We would recommend others to visit Laura, Ryan and Michael. More

Great purchase experience! Our Newark sales person, Ralph Vurgich, was very pleasant, knowledgeable and incredibly respectful of our search and timeline. The pickup day for our Our Newark sales person, Ralph Vurgich, was very pleasant, knowledgeable and incredibly respectful of our search and timeline. The pickup day for our Outback was amazingly easy with clear cooperation between Ralph, his sales floor manager and finance dept.'s Michael Zuckerman. We anticipate a great relationship with Matt Slap Subaru in the years ahead! More

Damaged my car!! Took my car in for a simple air bag recall and had to make several trips back to have my car fixed. Some of the damages to my car they refused to fix. Took my car in for a simple air bag recall and had to make several trips back to have my car fixed. Some of the damages to my car they refused to fix. More

Good for Service, Good for Sales I've always taken my 2010 Forrester (Carter) to Matt Slap for service, since I moved to the area about six years ago. Never had an issue, the service I've always taken my 2010 Forrester (Carter) to Matt Slap for service, since I moved to the area about six years ago. Never had an issue, the service is always well done, in a timely manner, and the staff has always been pleasant, easy to understand, and courteous. When I totaled Carter (RIP) and was looking at new (USED!) cars in the area, I wasn't sure that Matt Slap would have anything in my price range. Not only did they have something, they had my DREAM car, a 2003 Subaru Baja. The timing was unfortunate and there was a lot of service/work to be done on the newly traded in Baja, but Matt Slap talked me through the process, worked with my very small budget, and helped me get to work during the transition by loaning me a courtesy car. I will continue to use Matt Slap for my service, and highly recommend them to anyone else who is looking for an IN with some Subaru guys. More

Very good transaction Our fourth Subaru and all from Matt Slap. Sales team (Mark Lynch, Larry Kidd and Amanda Hasselman) were very good and helped us get the equipment we w Our fourth Subaru and all from Matt Slap. Sales team (Mark Lynch, Larry Kidd and Amanda Hasselman) were very good and helped us get the equipment we wanted despite a misunderstanding of a specification. This was resolved to our complete satisfaction. I would definitely recommend Matt Slap Subaru. More

Unacceptable service after sale - all liars Bought a used car from Matt Slap SUBARU with Charles Albright (Chuck) as contact person. I had the car with a temporary license plate for 2 months. Bought a used car from Matt Slap SUBARU with Charles Albright (Chuck) as contact person. I had the car with a temporary license plate for 2 months. They could not send me the real license plate. The salesman, Charles Albright (Chuck), played dumb to me. He couldn't tell me where my license plate was or when I would get my license plate. Called him - no respond. Visited him - no answers. Finally, Larry Kidd said he will call me on Monday. No call at all. I had to file the lawsuit to get my license plate. That Larry Kidd scared like a rat. He immediately did the work for me. It was almost 6 months on the time I finally got my license plate. Oh! I love the review system. I had to write on other sites about the story. Buyers please go there by your own risk. When things go south, you are in trouble. Once they have problems, they will say "I will call you on Monday", "I will give you a call", or "I will mail to you" .However, you will get nothing. Buyers beware. Go somewhere else. I love the review system. More