Ourisman Tri-State Subaru

Surprise new forester I took my 2016 Forrester in for maintenance and was nearing the end of my lease so decided to look at some new cars. Laura Hart-Siano was my salesper I took my 2016 Forrester in for maintenance and was nearing the end of my lease so decided to look at some new cars. Laura Hart-Siano was my salesperson and got me a spectacular deal on a new 2018 Forrester lease at the price I needed since I will be retiring. Also the service department is fantastic, prompt, friendly and the waiting area is very comfortable. More

Great Car, Excellent Customer Service Couldn't rave enough about Matt Slap Subaru. Over-the-top service from Laura, our salesperson, and every employee there with whom I had contact was he Couldn't rave enough about Matt Slap Subaru. Over-the-top service from Laura, our salesperson, and every employee there with whom I had contact was helpful, friendly, and respectful. More

Worst sales experience! We looked at a used Outback two weeks ago and were given a price. We offered to put down money on the car, but were refused as the car needed some rep We looked at a used Outback two weeks ago and were given a price. We offered to put down money on the car, but were refused as the car needed some repairs. We were told that our name was on the car and for two weeks and numerous conversations no mention was ever made of a price increase of over $2,000! We kept getting told the car would be ready "the next week and no mention of a price increase. Meanwhile, they kept the car for sale on the internet for more money. We were not informed of the price and that the car was Still for sale We were told we had not put any money on the car so there was no obligation to us. But when we tried and offered more than once to put money on the car, we were refused. They only offered to sell us the car for the new price and refused to come down at all. Not to mention they only called us to inform us of the price increase when someone else was looking at the car! Do not do business with this person! More

Great Deal Got a super deal on a used car, it is a late model Equinox, that cleaned up very nice and it looks good and runs perfect! Got a super deal on a used car, it is a late model Equinox, that cleaned up very nice and it looks good and runs perfect! More

Great experience I found this dealership through an online referral service when my old Subaru broke down. I highly recommend starting with Mary through the online sa I found this dealership through an online referral service when my old Subaru broke down. I highly recommend starting with Mary through the online sales. I walked in already knowing they had several cars I wanted to see that were in stock. The experience was excellent both before and after the sale. I was able to get a car I love in one day of car shopping without the high pressure sales pitch I am used to from other dealers. Everyone I worked with treated me like their most important customer. More

Slow Start Great Finish After taking my 'first Impreza' home, I noticed a few exterior flaws. Chris Montelongo understood my concerns and agreed to an exchange. New car was w After taking my 'first Impreza' home, I noticed a few exterior flaws. Chris Montelongo understood my concerns and agreed to an exchange. New car was waiting when I returned. No Problem! Chris said he didn't want me to be unhappy. Never thought it would end so well. I'm sure he had to go far out of his way to make it so easy. Thinking of a new Subaru. Chris is the person to see. More

Simply the BEST purchase experience! We came in to check out the new Subaru Crosstrek's and Forester's to replace our ten-year-old Forester we bought new originally. Our sales rep, Susann We came in to check out the new Subaru Crosstrek's and Forester's to replace our ten-year-old Forester we bought new originally. Our sales rep, Susanna, was absolutely great to work with and we decided on a Crosstrek. Susanna and the rest of the sales team made us feel right at home like family and were informative and very helpful without pressuring us at all. Thank you for what was a FUN and productive sales process and we could not be happier with the dealership, its staff, and our new Crosstrek!! We traveled to this dealership past one about 5 miles from our home due to our past positive experiences here at Matt Slap and we were again rewarded with another stellar performance of folks in a tough business who really care about their store, its customers, and the fact that repeat business is a testimonial to how nice this dealership is in all respects! More

No Pressure New Car Purchase This was my 5th car purchased from Matt Slap. The experience was the best so far! Came in looking for a specific car, they didn't have the one I wante This was my 5th car purchased from Matt Slap. The experience was the best so far! Came in looking for a specific car, they didn't have the one I wanted on the primary lot, but they took the time to find exactly what I wanted. Our Salesperson, Mario, was outstanding! He was very personable and knowledgeable about the Subaru brand. Both my wife and I felt very well attended to by Mario who has a very low key, no pressure way to selling cars. He worked with Chris to get us the best price possible without asking us too many absurd questions. In the end, we got the car we wanted at a very fair price. I'll be back to Matt Slap to buy #6 in a few years! More

Great sales associate Susanna Smith was terrific, every step of the way. When I arrived at the dealership, it was raining hard. I didn't really expect a sales associate t Susanna Smith was terrific, every step of the way. When I arrived at the dealership, it was raining hard. I didn't really expect a sales associate to come outside -- but she appeared as soon as I got out of my car. She listened to my list of "must haves" and made suggestions as to which vehicles would fit my needs. She had two models brought to the showroom for test drives so that I could compare them. She was extremely patient in answering my many questions -- and knew the answers to everything I asked. I was impressed. Everyone at Matt Slap Subaru was nice -- but Susanna was outstanding. I would certainly recommend her to friends and family who are interested in buying a Subaru. More

Don't even deserve 1 star. TERRIBLE customer service! Where to begin.. long story short. Bright my car in for some warranty work, was told I would hear back from them in 2 days. Never heard. Called severa Where to begin.. long story short. Bright my car in for some warranty work, was told I would hear back from them in 2 days. Never heard. Called several days after, and got the "well I don't know what's going on and the (service manager at the time) isn't here, but he will give you a call back". Of course never heard anything and then I repeated this process about 2 times. Finally got he work done. Fast forward 6 months, here I am again to have more warranty work done. This time after not hearing back for 2 weeks I called Subaru of America. Spoke to a really helpful woman, who was also unable to get ahold of any management member over he course of 3 days. Go figure? Well after this wonderful lady helped me get through all of this BS she sent me a service credit, that I will not use there unless for parts. Horrible communication and service manager has changed 3 times within 9 months. Sounds like someone higher up needs to be changed.. I literally cringe when I think about taking my car there. More