Ourisman Tri-State Subaru

Purchase/Lease a new Subaru Forester Laura Hart-Siano was great from the time I first contacted her through the sale and final delivery of my new 2018 Subaru Touring Forester. She helped Laura Hart-Siano was great from the time I first contacted her through the sale and final delivery of my new 2018 Subaru Touring Forester. She helped me make my decision on the best option for me, whether to purchase or lease, and did a great job of helping me through the whole process. She took extra time on the test drive to point out all the features of the vehicle and she made sure I understood how things worked before I drove my new car off the lot. Also got great advice from Chris M. in finance about the leasing options. He was a big help. I'll be back at the end of my lease for another new car from Matt Slap Subaru. More

Super experience I had, service unmatched. Perfect! My driver side seat belt internal plastic broke making the seat belt unusable to click together and turn off the seat belt chiming. I was out of town My driver side seat belt internal plastic broke making the seat belt unusable to click together and turn off the seat belt chiming. I was out of town in Dover, De. I drove the car an hour buckled to the passenger side and obviously the chiming would not stop because I wasn’t buckled to the correct side. After that hour of noise I was a little crazy and my foot hurt. However, the car performed as advertised. No cruise control because I’m not connected to the drivers side, and the radio blasting to cancel out the belt noise. What works good to drown out the noise was Boston, all others still in the background, put that in the car manual. It’s Sunday, I have to wait until Monday...Oh No, I have to get in the car again... shoot me first, it will take my mind off the chime I would have never thought my seat belt internally would malfunction. 2016 Outback. Somehow I make it to the dealer in Newark,De. A crazy man shows up. Desperately needing some kind of relief. I parked the car perfectly like I was a truck driver making a delivery. I was out of the car in 3 seconds. Oh what relief. The Service Manager, was perfect, very professional, very customer oriented, quality of service to me unmatched, bar none. My face...he must of saw I was in distress, I just come in from a war zone. So my car, it didn’t have any bullet holes in it, or it wasn’t pulled out of the Delaware river from the thought of driving it off the bridge, I wasn’t sure if the water would shut off the noise...I actually made it to the toll booth from driving across the bridge. I made it. Back to the excellent quality of service, now I have 3 very professional Service Personnel around me, the Service Manager is directing them to do things for me. I’m sitting in his office, the Excellent Service Manager on the computer tracking my seat belt. He speaks, I hear in the fog, it’s coming from California, it will be here tomorrow. Oh No! My mind goes back into...will I make it over the bridge? He’s talking, telling me all good stuff, I’ll I hear is chiming going off. When the fog clears, one customer support service male comes in and says my car is inspected, has my key, tagged ready to go. Another, female customer support service personnel comes in and says the Loner car is ready for him. The fog now is getting really really clear, and the perfect Service Manager you have there says the magic words of relief. “We are putting you in a loner car, I can’t let you drive your car that way, is that ok?” I think it was wrong, but I said, “I love you”! My face went from distress to instant relief, I was a new man. The female excellent customer relations, easy to talk to, very compassionate, utmost respect and quality of service and help, took me to my waiting, clean, fresh, full tank, key in hand, loaner car without any noise from seat belts. I just won a lottery. I never saw any of this coming, none of it was I expecting before I got here. I don’t know what else to say but the next day the car was complete, just like he said, the part arrived from California, the service I asked for was all complete. It was truly the best car experience I have ever encountered. When my car arrived in the front, it was cleaner, washed, I know it must have been waxed, I never saw a more prettier car pull up and it was my Subaru that I love. I don’t know how they got that part, I pulled in at 5pm after work, installed, oil changed, tires rotated, and waxed and out the door by 3pm the next day. This was unreal. I have to say again, my car I never saw so shiny, it looked like the new 2018 it was parked next to. I literally went to the back to check the license plate to confirm this was it. I think I won the lottery that next day too. Credit has to be giving to the Top notched personnel you have there from the Service Manager down to the guy the sees the car last, to the personnel in the back we don’t see, doing the work and the professional new look that car came out looking like. I checked my records, and over the years I had over 40 vehicles just from my bank that I had financed, and a few others from different banks. I think I’m qualified to say after moving here to Delaware for a different position, living around the world, and my time here is less than 6 months, this was the best customer service and care I have ever encountered from any business not just a dealership. The service is unmatched, but the professionalism, customer relations, the tone, the family experience, they mad it fun, they made it better, they made it happen. It was a “Wow”. Thank you. More

Valuable instruction session on my new Forester's technology I met by appointment with Matthew in the Vehicle delivery/Sales department on 3/15/18. The purpose was to receive guidance and instructions on how to I met by appointment with Matthew in the Vehicle delivery/Sales department on 3/15/18. The purpose was to receive guidance and instructions on how to use the many technological features (EyeSight, etc.) in our new 2018 Forester. Matthew was super friendly, professional and thoroughly knowledgeable about all aspects of the systems. I especially appreciated his pleasant patience, and his taking all the time I needed when I asked for some things to be clarified or re-explained. It was a pleasure getting this "training session" with Matthew and now being equipped to use and enjoy more of the features in our new Forester. Matthew's sincere friendliness and professionalism is typical of the great staff at Matt Slap and is what puts them way above any other dealership we've ever visited. And the Service Department is excellent. This is our first Forester and we are enjoying it so much. We have previously purchased three Outbacks and another-brand used car for our granddaughter from Matt Slap. We are looking forward to some long trips planned for this Spring! It is the consistent friendliness and their above-and-beyond helpfulness that has kept us coming back for our new cars, super service and just stopping by to chat and "talk Subarus" over many years. Management's superior, engaged, customer-focused business philosophy at Matt Slap makes all of this possible and it shows every day. More

chuck used salesman was great Purchased used car and Chuck the used salesman was awesome and very helpful!! Would highly recommend using Matt slap and seeing Chuck!!go see Chuck an Purchased used car and Chuck the used salesman was awesome and very helpful!! Would highly recommend using Matt slap and seeing Chuck!!go see Chuck and tell him Julio sent you!!! More

Great Car Buying Experience with Ron Brzezicki We recently purchased a Crosstrek and worked with Ron. Very personable, professional, and honest. Great experience! The guy who cleaned up the car for We recently purchased a Crosstrek and worked with Ron. Very personable, professional, and honest. Great experience! The guy who cleaned up the car for us did an amazing job - it was shining in the dark! More

Exciting buying experience Everything about my experience was so positive that I left the delaership excited, happy and full of information. I took a test drive in a Forester al Everything about my experience was so positive that I left the delaership excited, happy and full of information. I took a test drive in a Forester almost a year ago and knew that that was the car I wanted and that Laura Hart-Siano was the salesperson I wanted to work with. It look almost a year for me to get to the point where I was ready to buy, but yesterday was the day. Laura and I had stayed in touch through the year, by email, so I made an appointment with her and she made the buying process perfect. She made sure I felt comfortable behind the wheel, giving me numerous opportunities to drive. I used the Costco buying program, and the price was determined by Costco. We took care of the paperwork, she took me on a tour of the service area, and then I signed the loan paperwork with Ralph. He explained everything very well and was also very kind. Finally, Debbie took me to my car and gave me a lengthy tutorial about all of the features. She offered to be of assistance at any time, if I couldn't figure something out. Everyone I dealt with, especially Laura was so pleasant and helpful. Laura even called my insurance agent to get the insurance coverage. I would never go to another dealership after this wonderful experience. More

No pressure buying experience. I was a little anxious about going into a dealership on my own because I wanted to avoid any pressure to buy. In fact, I wasn't planning to purchase I was a little anxious about going into a dealership on my own because I wanted to avoid any pressure to buy. In fact, I wasn't planning to purchase a car that day. Based on the fantastic customer experience, in-depth information, quality of product and the business office willing to work out a deal I did walk out with a new car and I am very happy with it. More

Too notch car buying experience! Went to look at a used car, not a Subaru. From the moment I arrived, had a wonderful experience. Ron the sales Consultant was very friendly, and not Went to look at a used car, not a Subaru. From the moment I arrived, had a wonderful experience. Ron the sales Consultant was very friendly, and not pushy whatsoever. I would recommend him for anyone going to Matt Slap! Chris and Ralph were also very nice and the dealership overall just felt like a great place to buy a car. Thank you gang!! More

Great experience at Matt Slap This is the kind of car buying experience you want to have. Collin helped us out with a test drive and respected our space when we let him know we wer This is the kind of car buying experience you want to have. Collin helped us out with a test drive and respected our space when we let him know we were in the research phase. We shopped around a little and returned a few weeks later, ready to buy. Collin already knew what we were looking for and we were pleasantly surprised when we arrived to sign paperwork and found the hitch that we requested was already installed! Thank you also to Chris, who took care of all the financial paperwork. We would definitely recommend this dealership if you are looking for a no hassle, friendly and helpful experience buying a Subaru. More

Superb! Ron was fantastic from the time he answered the phone until he shut the door on our new car. Not only was he well prepared and knowledgeable, he was Ron was fantastic from the time he answered the phone until he shut the door on our new car. Not only was he well prepared and knowledgeable, he was very friendly to work with. This was a wonderful experience and we love our new car! More