Ourisman Tri-State Subaru

Service and sales departments I brought my car in because someone said I needed brakes. Alex was very honest and said that I did not need brakes. While Alex had my car, I went to I brought my car in because someone said I needed brakes. Alex was very honest and said that I did not need brakes. While Alex had my car, I went to sales and talked with Jeremy Heydemann. Jeremy showed me a beautiful used car, got a trade in value for me, and tried to keep my payments in the area that I needed. Both of these men were so pleasant and easy to get along with. I will always come the distance to work with Matt Slap. More

A very good experience. My husband and I recently purchased vehicles from Glenn and it was a good experience. Glenn listened to our needs and searched for vehicles that were My husband and I recently purchased vehicles from Glenn and it was a good experience. Glenn listened to our needs and searched for vehicles that were a good fit. More

I went the extra mile and had an extraordinary experience! First of all, I am from Pennsylvania and we have been a Honda family for 30 years. Until last winter when my mirrors and wipers froze in a snowstorm a First of all, I am from Pennsylvania and we have been a Honda family for 30 years. Until last winter when my mirrors and wipers froze in a snowstorm and as a nurse, I had to get to work. Friends who had an Outback recommended it to me so I knew what I wanted. What I didn't expect was the problems with getting the best price on this car in Pa. With my program at work I was matched to 3 dealerships, 2 in Pa, and Matt Slap in Delaware. The first dealership had no correct information on the functioning of the car, the second told me that the Delaware dealership was promising a price that would never happen. But in the middle of this, Mary Thompson called me from Matt Slap. What an angel! She educated me in all aspects of financing and promised a fast track experience. We talked daily for about a week. When we arrived last Saturday, we were immediately able to test drive the car while our two trade in Honda's were appraised. Glenn Russell met us at the door and if I thought Mary was good, he was just as informative. My husband was impressed that even though we had test drove once before,, he learned so much more about the car from Glenn who was an expert. Buying a car for me is never a fun day, but we had a wonderful time at this dealership. Then drove it home in the pouring rain and I couldn't be happier. What a car! What a dealership! Thank you Mary and Glenn for a great experience and even better car! And most importantly, thanks for the absolute best price in at least 2 states! Barbara Ford More

Helpful and Friendly Met with Glenn Russell. I already knew the car I wanted to look at so they quickly pulled it from the lot and went on a test drive. Helpful with under Met with Glenn Russell. I already knew the car I wanted to look at so they quickly pulled it from the lot and went on a test drive. Helpful with understanding all the features and financing options. More

Auto Purchase at Matt Slap Subaru Everything went very well in the purchase of a Subaru Outback at Matt Slap Subaru. Most of my interaction was with Glenn Russell who was excellent in Everything went very well in the purchase of a Subaru Outback at Matt Slap Subaru. Most of my interaction was with Glenn Russell who was excellent in his presentation of the car's capability and features, and in addressing any questions or concerns I had. I would strongly recommend Glenn as a knowledgeable and trustworthy person to interact with when purchasing a car. More

Outback Helped us find an outback in our price range and were willing to fix any existing issues. There were a couple options available and they helped us fin Helped us find an outback in our price range and were willing to fix any existing issues. There were a couple options available and they helped us find one that worked. More

Trading in and buying a new car Trading in a car for a new one was quick and accommodating. Glenn and Larry couldn’t have been nicer!! Glenn listened to what I was looking for in a Trading in a car for a new one was quick and accommodating. Glenn and Larry couldn’t have been nicer!! Glenn listened to what I was looking for in a car and I ended up with a car with the safety features I was looking for! Thank you. Purchasing a car there since the 80’s has never disappointed. More

First Car Had a great experience at Matt Slap purchasing my first car with Glenn Russell. He was very knowledgeable and helpful and set my mind at ease througho Had a great experience at Matt Slap purchasing my first car with Glenn Russell. He was very knowledgeable and helpful and set my mind at ease throughout the process. More

Great Service I recently bought a new Subaru Crosstrek from Matt Slap Subaru. It was a great buying experience. They attended to every detail and have even taken ca I recently bought a new Subaru Crosstrek from Matt Slap Subaru. It was a great buying experience. They attended to every detail and have even taken care of a few small issues that came up just after purchase. I'd highly recommend them to anyone. More

First Car Purchase I went to Matt Slap Subaru to test drive a Crosstrek for the second time after having a positive experience with this vehicle the first time around, w I went to Matt Slap Subaru to test drive a Crosstrek for the second time after having a positive experience with this vehicle the first time around, when I was not quite ready to make the purchase. Jeremy Heydemann came out shortly thereafter and helped me with test driving the vehicle. He was very helpful in explaining the functionality of the vehicle - he also gave us a tour of the dealership and the service center and was very respectful and helpful through the whole process. I work with sales people for a living and I found Jeremy to be really refreshing in comparison. He was not pushy or aggressive - he was patient and I felt like he worked hard to get the best deal for me - on both the price of my car and the value I got for my trade-in. He was also very respectful and gracious towards my mother (who was not a part of the transaction and was just there to support me) - which I really appreciated. He was very responsive to all of my questions and concerns. I really appreciated all that he did to make this purchase - my first car purchase - a smooth one. He really guided us through this whole process and made himself available to me if I had any questions or concerns in the days following this sale. Overall, I'm really happy with this purchase and very pleased with my experience with Jeremy at Matt Slap Subaru. More