Ourisman Tri-State Subaru

John immediately understood my problem, and offered to see if Matt Slap Subaru could help me even though I was not a regular customer. He spoke with his manager who readily agreed to have their technician see if Matt Slap Subaru could help me even though I was not a regular customer. He spoke with his manager who readily agreed to have their technician measure the pressure in my tires and check why the low pressure light was staying on. Melanie was teaching John how to enter information in their computer system. She explained the process clearly and thoroughly. John showed me where to wait and offered me coffee. My tires were adjusted within a few minutes and there was no charge. My family bought our first Subarus many years ago from Matt Slap before we moved out of state. I highly recommend Matt Slap Subaru and highly commend John and Melanie. More

From setting up a service appointment to diagnosis and communication throughout, the team was amazing. Their friendliness and support was better than any prior. They were very informative and strongly r communication throughout, the team was amazing. Their friendliness and support was better than any prior. They were very informative and strongly recommend getting your car serviced with them. More

Everyone I came into contact with was very pleasant & helpful. I was asked to ride with someone so they could hear the noise I was hearing. When came to pick up my car after the service dept. had closed helpful. I was asked to ride with someone so they could hear the noise I was hearing. When came to pick up my car after the service dept. had closed I was let in the locked door & shown where to pay & get my keys. Everyone was very helpful & accomodating. More

Excellent service department from the people that greet you and take your car to the check in and check out personal. They give you their undivided attention and make sure you can make an informed decision you and take your car to the check in and check out personal. They give you their undivided attention and make sure you can make an informed decision. I just popped in for an oil change (first time without an appointment) and they extended me the same courtesy as when I have had one. Highly recommend. More

On my 9th Subaru. Service & parts always spot on. Matt in parts did a great job getting me replacement parts for my drivers side mirror. He came outside to look at the Service & parts always spot on. Matt in parts did a great job getting me replacement parts for my drivers side mirror. He came outside to look at the actual damage on my car. More

Alex Andes was a great & personable service advisor. She got me in quickly; kept me informed about progress and closed the service call without a hitch She got me in quickly; kept me informed about progress and closed the service call without a hitch More

Always courteous. Presents the suggested maintenance with clear expectations and no pressure. Answers questions and makes an effort to resolve problems if they arise Presents the suggested maintenance with clear expectations and no pressure. Answers questions and makes an effort to resolve problems if they arise. More

I was pleasantly impressed with the staff and work done to my car with recall to my car with recall More

The services was excellent. Everyone was very efficient from the valet parking to the service representative Everyone was very efficient from the valet parking to the service representative More

I don’t like to give reviews. Since going to a Dealer for service at times may not be consistently good. It really depends on the technician you get. But my experience SO FAR, wit Since going to a Dealer for service at times may not be consistently good. It really depends on the technician you get. But my experience SO FAR, with NICK, has been excellent. Any issues I may have he addresses them and makes sure things are done right the first time. I must complement him on his customer service skills and his demeanor. He is truly an asset to Matt Slapp. I hope in the future my positive experiences continue. Thank you Nick More