Ourisman Tri-State Subaru

Took my 2019 Outback in for service and an issue with front wheel noise that sounded like a bearing the car has a little over 18,000 miles on it. Asked about online discount coupon for service and if th front wheel noise that sounded like a bearing the car has a little over 18,000 miles on it. Asked about online discount coupon for service and if they honored competing Subaru dealer coupons “NO” I left Concordville Subaru because of poor service issues. Make a long story short they said noise was not bearing could not identify what problem was and kind of blamed it on the tires! Still making noise like a bad bearing and I do not think I would be buying new tires on a car that has just a little over 18,000 miles and if I do buy tires and that’s not the problem we’ll I got a non answer The regular service was ok so that’s why the 3 stars So I will probably be going round and round with this noise issue Thankfully it is still under warranty and I didn’t have to pay the $149 for the diagnosis that didn’t diagnose the problem More

Very positive experiences with Service department. Easy to make appointments. Advisors keep you updated on progress and provide loaner cars when needed. Repair costs have never exceeded estimates and Easy to make appointments. Advisors keep you updated on progress and provide loaner cars when needed. Repair costs have never exceeded estimates and work is completed on time. More

Easy to use website to make service appointment, polite and helpful staff, comfortable waiting area, low pressure sales pitch for additional service. and helpful staff, comfortable waiting area, low pressure sales pitch for additional service. More

Polite service representative’s, explain your service results. Nice, clean, and comfortable waiting area. Great service. results. Nice, clean, and comfortable waiting area. Great service. More

prompt service, all issues addressed and taken car of, all questions answered. I have always been well served by the people at subaru dealership. all questions answered. I have always been well served by the people at subaru dealership. More

Took awhile to get the car but smooth sailing yesterday. A good experience with all involved staff A good experience with all involved staff More

My first time to take a car for service. Really great experience. Just think if it were free it would have really been super Really great experience. Just think if it were free it would have really been super More

My car was worked on and finished in a timely manner. Serena (sp) was the best part she was great!! Serena (sp) was the best part she was great!! More

Great Experience! Fast friendly service. Nice clean waiting room. I will be back for sure, highly recommend this dealership. Fast friendly service. Nice clean waiting room. I will be back for sure, highly recommend this dealership. More

I have a long-term relationship with Matt Slap staff,both in sales and maintenance. I am comfortable purchasing cars there. For my current purchase I still need guidance with properly using some features th in sales and maintenance. I am comfortable purchasing cars there. For my current purchase I still need guidance with properly using some features that are new to me.and expect to get that help. More