Ourisman Tri-State Ford - Service Center

This review is strictly for Ramsey’s Service department in rising sun as I have not dealt with sales and cannot speak on there quality of customer service. As for there service department I will tell you in rising sun as I have not dealt with sales and cannot speak on there quality of customer service. As for there service department I will tell you that I am appalled how they handle clients. In the past I was greeted rudely but brushed off as maybe a bad day but until recently when I brought our fleet vehicle in about an issue that was prevalent from day one that we had a squealing in the driver side rear brake and was brushed off as morning rust and nothing more to now with 27k that the brakes are so bad that not only do the pads need replacing but rotors were so badly blemished that rotors needed replacement at a price tag of 950+ just for the rears which is insane. When I questioned why this wasn’t addressed when covered under the limited ford warranty when I addressed at 5k 10k etc. they stated we couldn’t mimic issue at time but now it is noticeable. More

Brake Service repair. Great service and professionalism. Ramsey service for brakes with Tara and Jeff are very professional, knowledgeable and friendly. They strive to keep the customer happy and satisfied. Ramsey service for brakes with Tara and Jeff are very professional, knowledgeable and friendly. They strive to keep the customer happy and satisfied. Steve Brown is always available for consultation and is first rate. More

Tara provided exceptional customer service Tara in the customer service department kept me informed while my vehicle was in their shop. She explained in detail what caused the issues, the repai Tara in the customer service department kept me informed while my vehicle was in their shop. She explained in detail what caused the issues, the repairs required and always kept her promises to call me on the progress. I would highly recommend Ramsey's service department as I was completely satisfied. More

Went in for service Had the works done.The tech came out and talked to me when he was finished.He really did a great job and I am 100 percent happy Had the works done.The tech came out and talked to me when he was finished.He really did a great job and I am 100 percent happy More

Outstanding customer service Ramsey has by far the best service department. They take great care of my vehicles. The lady behind the counter is polite, caring and has great profes Ramsey has by far the best service department. They take great care of my vehicles. The lady behind the counter is polite, caring and has great professionalism. Always a great experience at Ramsey More

No problems so far .. I've had my Ford Escape for almost a year now and have nothing but good to say about them so far. The ladies in the office are great!! I've had my Ford Escape for almost a year now and have nothing but good to say about them so far. The ladies in the office are great!! More

Something went terribly wrong. Okay, I should have posted when the incident happened a while back, but it has irked me ever since, so here goes. Took my Ford f150 there for brake Okay, I should have posted when the incident happened a while back, but it has irked me ever since, so here goes. Took my Ford f150 there for brake and brake line work. No problem. Brought it home, then a few days later drove it several miles when my real wheel CAME OFF THE TRUCK! I found that there were two broken lug stems, but the other stems had no nuts on them! I immediately called them from Lancaster County for a tow to their shop, explaining that I had just been there, and there was no doubt in my mind that they had somehow failed to properly replace my wheel. Their response - "sorry, can't help you, it's not our responsibility,and we don't know what you or anyone may have done to the wheels between the time you left our shop and now, so we aren't going to warrant our work". Had to call Harrington Auto in Rising Sun for a tow and repair at their shop at a cost of several hundred dollars. Please feel free to call either of these shops to inquire is there is doubt to the facts. I could also tell the details of a brand new vehicle purchased from them that required repair to the transmission under warranty no less than 6 times, that is....until the warranty ran out, after then, they didn't 'know us', and to this very day, the transmission doesn't function properly. More

Highly overpriced So my wife had her mustang towed here because I was out of state she her coolant system blew antifreeze all over the engine and the temperature guage So my wife had her mustang towed here because I was out of state she her coolant system blew antifreeze all over the engine and the temperature guage went high. She paid the 130 diagnostics to find the thermostat housing had cracked. Estimate cost 570 after the diagnostics fee was deducted. I told her to tow it home, I'll fix it when I got home. I not a mechanic, but 72 dollars in parts, an hour under the hood, and an internet video is what it cost me. This company will fail with labor prices at $500/hour. More