Ourisman Tri-State Ford

No problems so far .. I've had my Ford Escape for almost a year now and have nothing but good to say about them so far. The ladies in the office are great!! I've had my Ford Escape for almost a year now and have nothing but good to say about them so far. The ladies in the office are great!! More

Good buy on a premium mustang Good service and sales staff. The treatment I received at Ramsey Ford was fair as was the price of the vehicle. I would recommend anyone looking fo Good service and sales staff. The treatment I received at Ramsey Ford was fair as was the price of the vehicle. I would recommend anyone looking for A ROUSH product to look here first. More

Something went terribly wrong. Okay, I should have posted when the incident happened a while back, but it has irked me ever since, so here goes. Took my Ford f150 there for brake Okay, I should have posted when the incident happened a while back, but it has irked me ever since, so here goes. Took my Ford f150 there for brake and brake line work. No problem. Brought it home, then a few days later drove it several miles when my real wheel CAME OFF THE TRUCK! I found that there were two broken lug stems, but the other stems had no nuts on them! I immediately called them from Lancaster County for a tow to their shop, explaining that I had just been there, and there was no doubt in my mind that they had somehow failed to properly replace my wheel. Their response - "sorry, can't help you, it's not our responsibility,and we don't know what you or anyone may have done to the wheels between the time you left our shop and now, so we aren't going to warrant our work". Had to call Harrington Auto in Rising Sun for a tow and repair at their shop at a cost of several hundred dollars. Please feel free to call either of these shops to inquire is there is doubt to the facts. I could also tell the details of a brand new vehicle purchased from them that required repair to the transmission under warranty no less than 6 times, that is....until the warranty ran out, after then, they didn't 'know us', and to this very day, the transmission doesn't function properly. More

Highly overpriced So my wife had her mustang towed here because I was out of state she her coolant system blew antifreeze all over the engine and the temperature guage So my wife had her mustang towed here because I was out of state she her coolant system blew antifreeze all over the engine and the temperature guage went high. She paid the 130 diagnostics to find the thermostat housing had cracked. Estimate cost 570 after the diagnostics fee was deducted. I told her to tow it home, I'll fix it when I got home. I not a mechanic, but 72 dollars in parts, an hour under the hood, and an internet video is what it cost me. This company will fail with labor prices at $500/hour. More

Excited about our new Edge! We had a very pleasant experience when we recently purchased our new Edge.. The salesman was knowledgeable, helpful and friendly. We were able to dr We had a very pleasant experience when we recently purchased our new Edge.. The salesman was knowledgeable, helpful and friendly. We were able to drive our new car home the same day because the prep was done while we did the paperwork. We have purchased several other vehicles from Ramsey and have always had good experiences with the sales and service. More

PLEASE AVOID AT ALL COST ******WARNING Avoid this dealership at all cost****** Had a very bad experience at this dealership. The entire purchase process was horrendous, ******WARNING Avoid this dealership at all cost****** Had a very bad experience at this dealership. The entire purchase process was horrendous, I would give 0 stars if possible. I interacted with Rick Mills and David Haga. I was in the market for a used sedan which ended up being a lemon. This location was not close to my residence so I asked a ton of questions prior to arrival. I asked if the dealer had the car fax and was told they do. Of course a dealer would say nothing is wrong with the car but when I asked to see the service records, David asked Rick to run the carfax and he proceeded to hand me his cellphone with the preview version like I'm an idiot. Ultimately what i found out about the car is they put new brake pads on worn rotors, coolant leak in conditioning system and a faulty computer module. I audited all the paper work and found the advertised warranty was not registered. I literally had to send them a screenshot of the adverisement. Then to top it off It off I couldn't even get a full tank of gas. Very....Very... poor customer service skills. Everything about this process was unprofessional. People if your reading this there are many options to choose from within 20 minutes of this location. Save yourself the hassle and look elsewhere. Warning! You do not want to do business with this dealer. More

Service is horrible I will never do business with Ramsey Ford again. They have had my car for a whole month tomorrow for a transmission issue that is covered under warran I will never do business with Ramsey Ford again. They have had my car for a whole month tomorrow for a transmission issue that is covered under warranty. They did not touch the car for almost a week and then needed a special tool that took them a week to get. Then the tool was the wrong one so took them another week to get the correct one. Apparently only have one guy that works on transmissions and he is out sick. I am so fed up. Making a payment on a car that I don't even have is beyond irritating especially since I have talked to other places/people and they say it shouldn't take this long. All I get is a Sorry.... More

They obviously didn't want my money Closest dealer to home, went in and met with Frank Robinson and Frank Sanza. They found us a truck at a different dealer, took them forever to figure Closest dealer to home, went in and met with Frank Robinson and Frank Sanza. They found us a truck at a different dealer, took them forever to figure out if they could even get it, when they finally did, they told us it had additional features not listed on the sticker that I didn't want to pay for and they wouldn't negotiate $275 of options I didn't even want. We were pre approved already through our credit union and we told them we didn't want our credit run again. What do they do... Run our credit. Never going back again. They obviously didn't want my money More

Stay away Dropped off my truck for bad heads. They put broken parts back on my truck. And told me they knew they were broke . now I have to spend 3 k at another Dropped off my truck for bad heads. They put broken parts back on my truck. And told me they knew they were broke . now I have to spend 3 k at another dealership to fix what they were supposed to . They don't stand behind there work. Did I mention it took almost 3 months to do what they did. But only two weeks to say they will not participate in repairs . avoid this place at all cost. More

Service department is horrible Took my new truck in for service due to problem with regen. Made an appt 2 weeks early requesting to get in early since I could not be without wheels Took my new truck in for service due to problem with regen. Made an appt 2 weeks early requesting to get in early since I could not be without wheels all day. Not only did they not get me in early, my truck sat outside the dealership for over an hour and they said they did not know I was there waiting while they could see me standing around. I have spent allot of money with them and still treated like I don't matter. Found another dealership an hour away where they did not know me and I have never spent money with them and not only did they get me right in, as they told they would, they diagnosed the problem right away even when it did not come up on the computer. I will never use Ramsey ford again. They are nice when buying but horrible at service. They do not respect their customers. More