Ourisman Tri-State Ford
Rising Sun, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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If you are a true car person and really take car of your vehicle and expect a dealer to pay the same attention or better, this is the dealership to have your vehicle serviced. The tech Chris thoroughly cle vehicle and expect a dealer to pay the same attention or better, this is the dealership to have your vehicle serviced. The tech Chris thoroughly cleaned up the dirty motor oil all over the under carriage of my 2017 Mustang GT convertible, diagnosing the problem(damaged oil filter), to keep my vehicle indoors as i requested, and went above and beyond listening to my concerns about the care of my vehicle. xxxx, the service manager Mark listened to my obsessive concerns about my vehicle gave me his cell phone number, and told me to contact him with any questions or concerns which I certainly did. He always responded quickly and patiently to my annoying concerns and did so with grace. If i ever jave another oroblem with my vehicle, i will definately be returning to this dealership for service. More
Excellent sales and service! WOW Thanks to Mark, Derek, Charlie, Al and the rest of the team at Ramsey Ford for an amazing deal on the perfect vehicle. I've been in and around the au Thanks to Mark, Derek, Charlie, Al and the rest of the team at Ramsey Ford for an amazing deal on the perfect vehicle. I've been in and around the automotive industry for a while and can't say enough about the team. If you need a vehicle or repair on your vehicle, look them up. Thanks again for the great deal on a hard to find ride! More
This review is strictly for Ramsey’s Service department in rising sun as I have not dealt with sales and cannot speak on there quality of customer service. As for there service department I will tell you in rising sun as I have not dealt with sales and cannot speak on there quality of customer service. As for there service department I will tell you that I am appalled how they handle clients. In the past I was greeted rudely but brushed off as maybe a bad day but until recently when I brought our fleet vehicle in about an issue that was prevalent from day one that we had a squealing in the driver side rear brake and was brushed off as morning rust and nothing more to now with 27k that the brakes are so bad that not only do the pads need replacing but rotors were so badly blemished that rotors needed replacement at a price tag of 950+ just for the rears which is insane. When I questioned why this wasn’t addressed when covered under the limited ford warranty when I addressed at 5k 10k etc. they stated we couldn’t mimic issue at time but now it is noticeable. More
New car buying I can’t say enough about what very pleasant experience it was to purchase my new mustang from Ramsey. My sales rep was extremely friendly & knowledgea I can’t say enough about what very pleasant experience it was to purchase my new mustang from Ramsey. My sales rep was extremely friendly & knowledgeable, Tim Hoskins made the purchase a easy & painless process. I really enjoyed buying from Ramsey. More
Charlie Hyman and Ramsey Ford; thumbs up Charlie Hyman, was attentive to my needs and worked with me to make sure all available incentives were applied to the purchase. I did some internet s Charlie Hyman, was attentive to my needs and worked with me to make sure all available incentives were applied to the purchase. I did some internet searching for the truck I was looking to purchase and shared it with Charlie; he took that info and made sure that they offered me their best deal. I would recommend Charlie and Ramsey Ford for your next vehicle purchase. Thank you Charlie! More
Excellent prices and service. Frank was our salesman and had the SUV we wanted to look at out front and cleaned. He gave us 3 options for the car. No pressure at all. We leased the Frank was our salesman and had the SUV we wanted to look at out front and cleaned. He gave us 3 options for the car. No pressure at all. We leased the SUV and he made sure we knew all the features and set up the hands free calling. He called 2 days later to see if there were any questions and told me to call if I needed anything. We were offered lunch while we were there. They even filled it up with gas. It's about a 45 minute drive from our home but worth it. More
Happy Surprise I was called by Ramsey Ford in response to a inquiry I made on USAA. I went to the dealership with very little thought about actually buying a vehicle I was called by Ramsey Ford in response to a inquiry I made on USAA. I went to the dealership with very little thought about actually buying a vehicle. I was upside down on my car and didn't think I would be able to afford a different one. All of the staff were extremely friendly and helpful. They offered me several thousand more on my trade than the dealership I used to call home. When they presented me with numbers I couldn't make work the owner of the dealership stepped in and made it possible for me to drive home in a new truck 😁. More
salesman Charlie Hyman very knowledgeable and caring salesman. Experience very satisfied! Highly recommended ! Service was easy, fast and they accommodated our Charlie Hyman very knowledgeable and caring salesman. Experience very satisfied! Highly recommended ! Service was easy, fast and they accommodated our needs in a professional way! More
Brake Service repair. Great service and professionalism. Ramsey service for brakes with Tara and Jeff are very professional, knowledgeable and friendly. They strive to keep the customer happy and satisfied. Ramsey service for brakes with Tara and Jeff are very professional, knowledgeable and friendly. They strive to keep the customer happy and satisfied. Steve Brown is always available for consultation and is first rate. More