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Ourisman Toyota of Richmond - Service Center
Henrico, VA
6 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6 Reviews of Ourisman Toyota of Richmond - Service Center
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January 27, 2025
Evan Ball helps me every time and is the most helpful person I have interacted with at a dealership. Always helps me in a short amount of time. Thank you! person I have interacted with at a dealership. Always helps me in a short amount of time. Thank you! More
by Sofia M
Employees Worked With
Evan Ball
August 26, 2024
Evan Ball great service manager. Goes above and beyond to make sure your are taken care of. He is a great asset to your company. Thank you Evan for all you do. Goes above and beyond to make sure your are taken care of. He is a great asset to your company. Thank you Evan for all you do. More
by dorothygonzales10
Employees Worked With
Evan Ball
May 11, 2024
I have been customer of McGeorge for years. Recently I went for a service and they recommended all 4 tires changed . They quoted me about 1200 dollars which I agreed . Later on they billed me Recently I went for a service and they recommended all 4 tires changed . They quoted me about 1200 dollars which I agreed . Later on they billed me $1400+ and all the deals they had given were all taken out. The representative promised me he would refund me money and since then I have several texts where he said they made an error and I will be refunded but they never did . Later I texted the customer service line and they told me that they would look into and help me out but it has been 4 weeks and no one has said a single word They have gone low in integrity and trust and they have just lost a 14 year customer . I will rather sell my Toyotas but will think twice before I go to them again . Terrible cheating !! More
by Mishra
Employees Worked With
Daniel
December 04, 2023
The service advisor was so disrespectful to me that one of the other customers made the comment, "You shouldn't let him talk to you that way." This is my 3rd time going there (twice when it was McGeorge a of the other customers made the comment, "You shouldn't let him talk to you that way." This is my 3rd time going there (twice when it was McGeorge and today Dec, 4, 2023 as Ourisman). Each time the same service advisor had an attitude with me and acted as if I was a bother rather than a reason he had a job. I will never go there again. BEFORE I HIT the SUBMIT button on this review- Chris the service manager called and apologized. I appreciated the call. More
by PEM
Employees Worked With
Ben Burnett- service advisor
November 04, 2023
Ourisman Toyota has recently bought what was McGeorge Toyota but there is a much bigger difference than just the name change. I have three Toyota vehicles which I serviced at McGeorge for years. So, I th Toyota but there is a much bigger difference than just the name change. I have three Toyota vehicles which I serviced at McGeorge for years. So, I thought I'd just continue at Ourisman. but now I'm not so sure! Very disappointed in their service pricing. I contacted two competitive Toyota dealerships, in the Richmond market, and found that Ourisman was higher than both of them. Not to mention, the additional fees added to the service invoice! Plus, if you want to use a credit card, they charge an additional fee for that! Very disappointed in their business practices! Highly suggest that you do some comparitive pricing on any service work that you want to have done! More
by ojssws
Employees Worked With
Chad Traylor
