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Ourisman Toyota of Richmond

Henrico, VA

3.7
21 Reviews
Call Dealership (804) 655-0361

9319 West Broad Street

Henrico, VA

23294

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21 Reviews of Ourisman Toyota of Richmond

October 10, 2025

Services have been Trustworthy, professional, and efficient. I have been a pleased customer since 2020 More

by Whh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Burnett
Report | Print
Oct 10, 2025 -

Ourisman Toyota of Richmond responded

Thank you for your continued trust and support! We truly appreciate your business and look forward to serving you for many more years! - Ourisman Toyota of Richmond

October 04, 2025

The customer service is always great and I appreciate the good communication in the service department. More

by lynnalexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Oct 06, 2025 -

Ourisman Toyota of Richmond responded

Thank you for your kind words! We are thrilled to hear that you consistently have a positive experience with our team. We always enjoy working with you at Ourisman Toyota of Richmond! See you next time!

October 03, 2025

fast service and very good customer service and good waiting area for all customers waiting More

by longhair2chick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben, Luis and Lana
Report | Print
Oct 03, 2025 -

Ourisman Toyota of Richmond responded

We're glad you enjoyed our waiting area during your visit! Thank you for your kind words! We'll see you next time! - Ourisman Toyota of Richmond

September 25, 2025

Very professional staff. Put forth a strong effort in recognizing their customers needs and desires. Made buying a car a stress free environment. More

by LSHULZITSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Murat Cevik, Whit Bryant
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Sep 25, 2025 -

Ourisman Toyota of Richmond responded

We are delighted to hear our team made your buying experience stress-free and professional! Thank you for choosing Ourisman Toyota of Richmond. Safe travels ahead!

September 24, 2025

Courteous caring staff - particular kudos to Stacey Beachy and Evan Ball for their attention to the work and getting me a car while mine was there. More

by rexbpf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Beachy, Evan Ball, Louise in pursuing warranty payment
Report | Print
Sep 24, 2025 -

Ourisman Toyota of Richmond responded

We’re thrilled to hear from you! It’s wonderful that Stacey, Evan, and our team were so helpful. We appreciate your business and hope to see you again at Ourisman Toyota of Richmond!

September 24, 2025

I have been with this dealership for over 15 years. First McGeorge, 3 cars. Ben in Care Service is wonderful! Patient, professional and attentive. More

by nahyamkah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Sep 24, 2025 -

Ourisman Toyota of Richmond responded

Thank you for your loyalty over the years and for your kind words about Ben and the team! We truly appreciate your business, and we look forward to continuing to serve you in the future! - Ourisman Toyota of Richmond

September 19, 2025

Took my vehicle in at 7 am as a walk in and I stated that I needed it, done by 3:30 pm same day, and they executed on both, my services, which was an oil change and replacing all four brake pads and rotors. More

by ERIC M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 22, 2025 -

Ourisman Toyota of Richmond responded

Eric, thank you for sharing your feedback about our team! We appreciate your support and look forward to seeing you again at Ourisman Toyota of Richmond!

September 09, 2025

Very Nice staff. They give you advance notice for upcoming maintenance work and good scheduling times. More

by Britnut
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Treasure and the lady at the payment desk.
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Sep 10, 2025 -

Ourisman Toyota of Richmond responded

We're pleased to hear our team has made your maintenance experiences easy and efficient! Thank you from all of us at Ourisman Toyota of Richmond. We appreciate your business!

September 06, 2025

Excellent attention from Eric. In and out flawlessly. Ourisman Service Team is the best. Ourisman new car management is wonderful. More

by josephg11809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Sep 08, 2025 -

Ourisman Toyota of Richmond responded

Hi Joseph, thank you for sharing your fantastic feedback about Eric and the rest of our team! We’re honored to have your business and hope to see you again at Ourisman Toyota of Richmond. Safe travels!

August 11, 2025

had my Camry serviced today. Everything was perfect, as always. Ben Burnett got me set up on short notice because this was my only day off from work during the week. I've been us More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Burnett
Report | Print
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