
Ourisman Toyota 40
Edgewood, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 479 reviews
Cost of emergency service was more than expected. Thankful for their coupon offers that keeps me giving their business. Grateful to have key fob battery replaced after 15 years of usage. Labor charge Thankful for their coupon offers that keeps me giving their business. Grateful to have key fob battery replaced after 15 years of usage. Labor charge was rather high for 40 minute work. More
Sales and Mr. Jackson were real easy to deal with, they knew what price range I was in and they did everything to help me get to that price and they made it happen Jackson were real easy to deal with, they knew what price range I was in and they did everything to help me get to that price and they made it happen. More
Honest, straightforward, and no tricks. Worked with Kevin to secure a new Sienna at a very fair price. Other dealers I worked with in my area were not nearly as amicable or competitive as T Worked with Kevin to secure a new Sienna at a very fair price. Other dealers I worked with in my area were not nearly as amicable or competitive as Toyota 40. More
I need to revise my rating for this Service Center in order to give my Service Advisor an excellent rating. My rating is for Service Advisor Don Ward more than the Ourisman Service Center or Company. M order to give my Service Advisor an excellent rating. My rating is for Service Advisor Don Ward more than the Ourisman Service Center or Company. Mr. Ward has provided honest information concerning the care of my Jeep. Don has and continues to prioritize needed repairs for my 2008 Jeep. He has created an Action Plan for maintaining the health of my vehicle. He uses this strategy for all of his clients. I trust his judgment and honesty and willingly take his advice without hesitation. Don is an asset to the Ourisman Company. I have a list of adjectives to describe Don Ward's skill set. He is calm, with a strong work ethic, highly organized, conscientious, knowledgeable, polite, sensitive, honest, and loyal. He is calm if servicing consumers who do not know as much as they think they know. His strong work ethic enables him to work long hours every weekday and on some Saturdays. Don has a wealth of knowledge about auto mechanics, warranties, policies, and regulations. He is loyal to his company and consumers. He is an astute listener. Consumers do not have to tell him things twice. When working with or servicing women, he is not condescending. He is never arrogant or impatient. Don will explain the need for a repair as many times as necessary, He is a teacher and advisor. Thereby assuring the Consumer that the repair is needed and the price is fair in today's market. He is respectful and chivalrous. If he senses you cannot afford an expensive repair, he will work hard to adjust the costs and still make the repair. I love the guy. I wish he could be cloned. When he is on duty, I will not work with anyone else. I cannot give Ourisman Toyota five stars. Don Ward gets five stars. He deserves more than fives stars. I recommend Don Ward to everyone. More
This is my first time going to this Ourisman dealership for service. It was a very smooth and easy process. Kurtis, my service advisor, was great. He walked me through everything. My vehicle was done whe for service. It was a very smooth and easy process. Kurtis, my service advisor, was great. He walked me through everything. My vehicle was done when promised and I got a call to let me know that it was completed. I would definitely consider going back there for service. More
I was extremely satisfied with the repairs completed by Ourisman Collision Center. Once parts were ordered, my vehicle was repaired promptly. Customer Service was wonderful!!😊 Ourisman Collision Center. Once parts were ordered, my vehicle was repaired promptly. Customer Service was wonderful!!😊 More
It was my first time there , everyone was very nice and friendly, also very helpful, they kept looking for the car that I wanted . If I had any questions all I had to do was call Amanda , she helped me rig friendly, also very helpful, they kept looking for the car that I wanted . If I had any questions all I had to do was call Amanda , she helped me right away . I would tell anyone who needs a car to go there. More