Ourisman Subaru of Waldorf - Service Center

the dealership is excelent curtis and ansder all questions always have excellent work never have to take it back a sencond time car is always clean questions always have excellent work never have to take it back a sencond time car is always clean More

I would like to express my continuous positive experience with your staff which include but not limited to the operators, cashiers, parts department, sales and service department. I purchased a new 2010 VW with your staff which include but not limited to the operators, cashiers, parts department, sales and service department. I purchased a new 2010 VW CC from your dealership in July 2010. I’ve been absolutely satisfied with the purchase, expectations of the vehicle and service provided for the maintenance of the vehicle. Since the purchase of my vehicle, I have now changed my view point and past experience at dealerships from grim to grin. The staff at Waldorf, Volkswagen has demonstrated professionalism, understanding, patience, knowledge and a sense of humor (which helps on a Saturday). I have encountered several individuals at your dealership, regardless if via phone or in person; the results are the same. It’s obvious that Customer Service is a large part of your reflection. Without getting into specific with my vehicle, your staff has exemplified all the qualities of a professional establishment. I would like to take this opportunity and thank each and every person at your place of business. Keep up the good work and continue to hire the best of the best. KUDOS to Waldorf VW/Subaru Dealership; again thanks to your entire crew!! More

The day before a trip out of country my check engine light came on. I called the dealership and they said they would check my Jetta as soon as I could get to the dealership. They had my car in the sho light came on. I called the dealership and they said they would check my Jetta as soon as I could get to the dealership. They had my car in the shop within 15 minutes of arriving at the dealership and had me on the road after replacing a sensor within about an hour. I really appreciated the quick and thoughtful service. I was really pushed for time preparing for a nearly 3 week business trip. What could have been a disaster to my schedule ended up being only a minor delay. More

Last year we had a bad experience with this dealer when my wife took the car in for warranty work. The service manager was horrible. I swore we would use another dealer in the future. It just so happened t my wife took the car in for warranty work. The service manager was horrible. I swore we would use another dealer in the future. It just so happened that the next time we needed service, it would be convenient to use Waldorf Volkswagen again. (We are 1 hour away and they are the closest VW dealer). I tried to contact the service manager and his email was returned undeliverable. After contacting the dealership, I was introduced to the new Service Manager and was assured by him that the dealer service had changed. To cut to the point, George Greenway (Service Manager) and Chris (Service Rep) both made our visit for our 40,000 mile check 100% better than we could have hoped. That is how it should be! Thanks to them. More

My Certified Pre-owned 2006 VW Jetta had a rotational noise coming from the front wheels, the suspension seemed like it was bouncing more than usual, and there was a squeaking noise coming from the rear noise coming from the front wheels, the suspension seemed like it was bouncing more than usual, and there was a squeaking noise coming from the rear axle of the car. I took the car into Waldorf VW to have it checked out. David Bell attentively assisted me by listening to my issues with the car, and writing it up for service. I was provided with a service loaner car. David called me later the same day to tell me that the noise came from one of the front tires. Waldorf VW replaced the bad tire that was making the rotational noise, free of charge. The suspension was in good shape on the car. The squeaking noise was due to one side of rear seats was not properly latched into place. Once that side of the rear seats was latched into place, there was no more squeaking noise. David Bell made sure that I had a pleasant service experience from the time I dropped off the car to the time that I picked the car up. He and the service technicians made sure that the car was properly checked out and fixed, to resolve the issues that I had with the car. I could not have asked for a more pleasant service experience, and a very understanding and attentive service advisor than David. It's people like David who make Waldorf VW an excellent place to do business with. More

The service manager who happens to be the owner’s son should resign and get a job in a field he knows because service aint it. He is a thief trying to take advantage of anyone who walks through the door should resign and get a job in a field he knows because service aint it. He is a thief trying to take advantage of anyone who walks through the door for service. I went there for a maintenance issue and was told I had thousands of dollars of damage which turned out to be not true. I took the vehicle for a second opinion and was told no such damage existed. Take you business to another dealership or choose another vehicle make. And remember they own VW of Alexander as well so you might get the same family type of No Good service. More

Waste of time working with them. They have only one goal which is to invent things for you to fix at exhorbitant rates. There really should be more dealerships in the area because I refuse to go to this on which is to invent things for you to fix at exhorbitant rates. There really should be more dealerships in the area because I refuse to go to this one ever again. They give VW a bad reputation the way they try to scam you. People around here refer to them as the "vw stealership". Maybe they are just incompetent. More

15k mile service, $277? It was little more than an oil change. I also scheduled to have the Homelink/Auto Dimming mirror installed during the same visit. After being there an hour, the service guy tol change. I also scheduled to have the Homelink/Auto Dimming mirror installed during the same visit. After being there an hour, the service guy told me that they didn't order the mounting kit for the mirror as well. What kind of business is this? He even said that all the mounts are universal for Subarus. So why not have one or two in stock, because they fit ALL CARS?! What happened to the days when you got a loaner car during longer service visits? What about cleaning your car after a PAID visit? Why did I have to borrow wifi from a neighboring business? Goodbye Waldorf Subaru. You will not be missed. More