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Ourisman Subaru of Waldorf - Service Center

Waldorf, MD

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28 Reviews

28 Reviews of Ourisman Subaru of Waldorf - Service Center

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December 31, 2023

I'm helping to purchase a 2023 Subaru Crosstrek for my Granddaughter in Collage. While she was on Christmas break, I suggest having her 1st Oil Change while here at Dealership purchased from. After Oil More

by pdhinman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
July 03, 2017

Got Part?? I made an appointment two weeks ago because I got an airbag recall notice. The notice said get this done asap because passengers could be in danger s More

by Bwright
Customer Service
Recommend Dealer
No
Employees Worked With
not sure
September 21, 2016

Service didn't complete all tasks I brought my 2016 GTI in on 19 September, 2016 for its 10,000 service. I made the appointment online on the 18th and specified and I quote, "10,000 M More

by jbooser84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan
August 02, 2016

Great Customer Service Great service on my vehicle. Worked with Brittnee Fowler. Very professional. Kept me informed of progress during service. Will definitely call her aga More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittnee Fowler
April 30, 2016

Car maintenance This was our 3rd time visiting this service center & each time it was a excellent experience. We were greeted by Megan upon arrival with a smile, I ex More

by Cynthia Coleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Dean
February 02, 2016

Communication Breakdown at Waldorf VW Service Dept. On a friday, I set up a 10:15am appointment for the following monday to have my fuel pump timing adjusted on my 99 Beetle TDI. (a fifteen minute job, More

by jjohnson0423
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Welch
Feb 16, 2016 -

Ourisman Subaru of Waldorf responded

I would like to thank you for the review. We take customer service here very serious. I do apologies that you feel that you were not treated right, We offered to show you what we were talking about with "fuel pump timing" but you refused. I would love to help you please call me at 240-320-8041. Mike Wech

December 18, 2015

great service Came in for a 30k on my Subaru and the young man Jonathan took excellent care of me he explained all repairs, kept me updated through out the service More

by Briibt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan, Mike Welch
November 30, 2015

2014 Passat Service, the Mechanics workmanship are Terrible I wrote to them two different times on one terrible service and they still have no corresponded with me. They left dirt/oil all over the hood and sid More

by Smitty77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Welch
Nov 30, 2015 -

Ourisman Subaru of Waldorf responded

As the Service Director hear I would love to know who you wrote so I can get that corrected. We take our customer service very serious . I would love to talk to you and get you taken care of please call me at 240-320-8041. I look forward in speaking with you. I would like to thank you for writing this review. Reviews good or bad help us realize were we are doing bad or good so we can take the prober step in make things better for customers like you... Thank you

September 16, 2015

Outstanding was my experience. I came in with the check engine light with no equipment the staff greeted me with open arms I feel part of the Wess Greenway famil More

by Sam W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Paul
September 06, 2015

Simply amazing service is the best way to explain it for the time I got in there to the time I had to leave. The service staff was simply wonderful I came in on a schedul More

by Drjag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Dean Michelle Jones Bill Paul, Mike Welch
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