Ourisman Subaru of Waldorf

Great buying experience I am very happy with my purchase. Mar-vir Ramos made the buying process quick and easy. He is very friendly and knowledgeable and went above and beyon I am very happy with my purchase. Mar-vir Ramos made the buying process quick and easy. He is very friendly and knowledgeable and went above and beyond to make sure we were well taken care of. More

Great Customer Service I brought my mother in-law in to trade in her car and we worked with Marvir. The transaction was smooth. He was super patient and was helpful. He went I brought my mother in-law in to trade in her car and we worked with Marvir. The transaction was smooth. He was super patient and was helpful. He went out of his way to assist her in what she wanted and provided detailed information on the vehicle. I would highly recommend him, if you do not know much about cars. More

Smooth purchase It was a quick and easy deal. George was great and threw in the rear tray for the 2017 Impreza has hatch. He was also knowlegable about the car. It was a quick and easy deal. George was great and threw in the rear tray for the 2017 Impreza has hatch. He was also knowlegable about the car. More

Great buying experience I was a little skeptical about this dealership at first. I contacted AJ the Internet sales manager via text for several weeks. I finally stopped int I was a little skeptical about this dealership at first. I contacted AJ the Internet sales manager via text for several weeks. I finally stopped into the dealership and boy was I surprised by the greeting I received. AJ, was very friendly and went straight to the numbers with the vehicle choices that I had in mind. George, my Sales Consultant help me to make a good decision on which model I wanted! Then Marcello the General Sales Manager stepped in and gave me a deal that we can both live with. In the end the whole team at Wes Greenway's from the used car appraiser to the owner were great! More

Bad Dealership This has got to be the lowest, xxxx-VW dealership in Maryland. I've been trying to get a good deal on a 2017 VW Touareg Wolfsburg Edition, but they k This has got to be the lowest, xxxx-VW dealership in Maryland. I've been trying to get a good deal on a 2017 VW Touareg Wolfsburg Edition, but they keep insisting on calling me, when I've explicitly told them I only negotiate through email for documentation purposes to compare with other dealerships. Because of this and their haggling of wanting to call rather than email, their salespeople are either illiterate or ignorant and when you email them--Pfft! Forget about it. I don't even think they know how to lift a finger to even acknowledge a person, which makes them the rudest dealership in Maryland, and they want to treat somebody like me who has bought 3 VW's from them. Trust me, it won't happen again. More

These people are dishonorable!! We were whipped around by this ealrrship. They acted like they could get us a car, but the day it was supposed to come in, well alll of a sudden, ou We were whipped around by this ealrrship. They acted like they could get us a car, but the day it was supposed to come in, well alll of a sudden, our salesman was "off for the day" and for manager, etc. we could only get a voicemail and no one returned calls or voicemail!! Bad form!! We never talked to anyone there-- If they had told us the truth, it wouldn't have been such a disaster. I would never go to this place again-- Subaru needs to know this. More

OutStanding Service from George Constantino Subaru Waldorf I came here after looking around for a crosstrek for awhile I originally rang up on the phone and spoke with George Constantino from th Subaru Waldorf I came here after looking around for a crosstrek for awhile I originally rang up on the phone and spoke with George Constantino from the get go he did not beat around the bush and got me exactly what I needed to know and once we got over info and got to the hard numbers gave me the best price possible no need to go around asking around he nailed it straight away and was there from start to finish when I went up to look at it and pick keys up. Service is excellent, prices are unbeatable best around and if they aren't George will definetly find a way to get it done overall I was extremely satisfied with my purchase and experience been to a few different places but Waldorf Subaru definetly nailed it for me. More

Loving my New Vehicle! I gave the five star off the strength off of the strength of Mr. Whitaker's character. He walked me through the process of buying the car. He helped m I gave the five star off the strength off of the strength of Mr. Whitaker's character. He walked me through the process of buying the car. He helped me with setting up the technology in the car. He also was kind enough to follow up with me to make sure everything was going well with the car after 30 days. That sort of dedication to the customer service process instead of the sale is very rare and I appreciate it. More

very nice experience purchasing a new car After talking to Robert Dent on the Phone, we decided that we needed to talk to him about a purchase. He was very kind, very helpful, and not at all After talking to Robert Dent on the Phone, we decided that we needed to talk to him about a purchase. He was very kind, very helpful, and not at all pushie. More

Service didn't complete all tasks I brought my 2016 GTI in on 19 September, 2016 for its 10,000 service. I made the appointment online on the 18th and specified and I quote, "10,000 M I brought my 2016 GTI in on 19 September, 2016 for its 10,000 service. I made the appointment online on the 18th and specified and I quote, "10,000 Mile Service". I arrived at the dealership early for a 2:30pm appointment and they took it in almost as soon as I got there. I was thinking, "This is going to be good service". I thought too soon. When I got home, I looked over the invoice. The service writer put in Service Xpress? This was not a Service Xpress. I made an appointment for a specified service and wasn't completed. Tires weren't rotated, and fluids weren't topped off because my windshield washer reservoir wasn't full. Never again will this dealership get my business. You want good service? Go to Pohanka VW in Capitol Heights. That dealership is much larger, cleaner, and not cluttered like Waldorf VW and their staff is remarkable and customer oriented. Pohanka VW has that typical European Dealership appearance. More