Ourisman Subaru of Waldorf

your dealership provided excellent service. i really like that was no pressure to buy and no haggling over the price. I was pleasantly surprised by my experience. thank you. that was no pressure to buy and no haggling over the price. I was pleasantly surprised by my experience. thank you. More

You get exceptional assistance from the Sales Department to the Service Department. This is my first occasion that I have bought a vehicle and feel good about having it serviced at the same location. Both to the Service Department. This is my first occasion that I have bought a vehicle and feel good about having it serviced at the same location. Both departments complement each other and I highly recommend Waldorf Subaru and Volkswagen. Try them – I feel confident that you’ll agree with me! More

Overall, the dealership has friendly sales staff, but I'm not to thrilled about their service department. I try to e-mail them because I'm in school all day long with very minimal time to actually call, and not to thrilled about their service department. I try to e-mail them because I'm in school all day long with very minimal time to actually call, and they don't respond. The only people I've actually got a response from was the parts and accessories manager; THAT'S IT! I guess none of the service advisors know how to type a quick e-mail. More

Everyone at the Waldrof VW dealership made my first car purchasing experience a delightful one. They were more than willing to sit down and talk with me about what I wanted in a car and showed me many dif purchasing experience a delightful one. They were more than willing to sit down and talk with me about what I wanted in a car and showed me many different models of both the VW and Subaru in order for me to be confident in my end choice. If you are in the search for a VW or Subaru, I'd high recommend going to Waldorf VW and Subaru! More

Kevin was very helpful. He told us averything we need to know. The conversation was very plesant and the sale was finished in a very acceptable time. We are very pleased. Thank you. know. The conversation was very plesant and the sale was finished in a very acceptable time. We are very pleased. Thank you. More

Salesperson was very helpful and honest in her knowledge of the vehicle. Tried her best to answer any question that we had & was very friendly. of the vehicle. Tried her best to answer any question that we had & was very friendly. More

It was my first car I bought. They were so friendly that I wasn't even nervous at all. I was amazed that they try whatever they could to get approved. Thanks for the hospitality and service. I wasn't even nervous at all. I was amazed that they try whatever they could to get approved. Thanks for the hospitality and service. More

My experience started with online searches for a used vw. The website for Waldorf Subaru Volkswagen was very easy to navigate and had great pictures of the vehicles available. With in a few minutes of sendin The website for Waldorf Subaru Volkswagen was very easy to navigate and had great pictures of the vehicles available. With in a few minutes of sending an email that I was interested in a 2008 rabbit I received an email from Marvin letting me know the vehicle was still available and he was ready to help. I stopped in a few days later, unannounced, to see the vehicle. Marvin was not available so I spoke to Mike. Mike was less than helpful and didn't seem like he wanted to sell anything. I expressed how much I liked the car but I couldn't finance what they were asking for it. He might have spoken 10 words to me the entire 35 minutes I was there. I left feeling very disappointed and started searching for other vehicles. The next day I received another email from Marvin asking what happened and what he could do to help. I responded to him explaining my financial situation and asked if he had any suggestions. He called me the following day and said he was able to work some things out and get me more money for my trade in. I was ecstatic! I went the following day, calling ahead this time, Marvin met me in the parking lot with a big smile and firm handshake and within the hour I was driving off the lot in my new rabbit! Andre handled the financing for me, I had already been approved with Bank of America. He got me a better interest rate, was very informative and knowledgeable. I cannot express enough how pleased I am with the customer service provided by Marvin and Andre. I hope Mike was just having a bad day and does not treat all his customers the way he handled me. More

The day before a trip out of country my check engine light came on. I called the dealership and they said they would check my Jetta as soon as I could get to the dealership. They had my car in the sho light came on. I called the dealership and they said they would check my Jetta as soon as I could get to the dealership. They had my car in the shop within 15 minutes of arriving at the dealership and had me on the road after replacing a sensor within about an hour. I really appreciated the quick and thoughtful service. I was really pushed for time preparing for a nearly 3 week business trip. What could have been a disaster to my schedule ended up being only a minor delay. More

Last year we had a bad experience with this dealer when my wife took the car in for warranty work. The service manager was horrible. I swore we would use another dealer in the future. It just so happened t my wife took the car in for warranty work. The service manager was horrible. I swore we would use another dealer in the future. It just so happened that the next time we needed service, it would be convenient to use Waldorf Volkswagen again. (We are 1 hour away and they are the closest VW dealer). I tried to contact the service manager and his email was returned undeliverable. After contacting the dealership, I was introduced to the new Service Manager and was assured by him that the dealer service had changed. To cut to the point, George Greenway (Service Manager) and Chris (Service Rep) both made our visit for our 40,000 mile check 100% better than we could have hoped. That is how it should be! Thanks to them. More