Ourisman Subaru of Waldorf

Scheduled an appointment for a "Safety Recall", on my 2004 Forrester, 2 weeks ago. The recall letter from Subaru stated the inspection would take 42 minutes followed by an hour of drying time fo on my 2004 Forrester, 2 weeks ago. The recall letter from Subaru stated the inspection would take 42 minutes followed by an hour of drying time for the rust inhibitor. Arrived a couple of minutes early this morning for my 9:30 appointment, and checked-in with David. David stated it will be 3 hours or more because all of his technicians were busy - even though I had an appointment, other people had "arrived before" me. My vehicle sat in front of the service entrance door until 10 AM. At 10:22, my vehicle was back in the service lane (I could see it from the waiting room window) - work completed? At 10:27, I walked up to the service desk to inquire about the status of my vehicle and the work performed. David said he had to finish the paperwork and said he would be "right back" (the paperwork was sitting on the desk) - there were 2 other "service advisors" behind the desk that did not appear to be taking care of any of the 3 other customers in the area of the desk. When David returned, I asked about the short inspection time and the hour drying time (was it OK to drive the vehicle); didn't get an answer about the inspection, he said it was OK to drive it - But I "could wait the hour if I really wanted to." I didn't feel welcome or appreciated at this dealership, so we completed the paperwork, and I started to leave. Got all the way out to the car and realized David still had the keys. I've dealt with a lot of dealerships in the 40+ years that I've owned cars - this one sets a new low standard for customer service. More

Jimmie and the other members of this establishment were friendly, helpful, courtious and very professional. I felt comfortable with everyone from sales, financing, and management. friendly, helpful, courtious and very professional. I felt comfortable with everyone from sales, financing, and management. More

The wife and I took our 3 VW back here to the dealership for the last courtesy service. Only to find out we missed the warranty by mileage. They found some other issues wrong and worked with us and VW to co for the last courtesy service. Only to find out we missed the warranty by mileage. They found some other issues wrong and worked with us and VW to correct the problem. Doug Wegand and Dave Biagi they are two professional people with a customer service being the top of their list. They will stand behind there product. If you are looking for a dealership, that will take care of you. Look no further. I have owned 3 VW 2 were bought here and we will be back for our next shortly. More

My husband and I shopped for a new vehicle for at least a month. We visited several dealerships, searched many dealer sites, and spoke with more sales people than we would have preferred :(. After careful re month. We visited several dealerships, searched many dealer sites, and spoke with more sales people than we would have preferred :(. After careful research we came back to Waldorf Subaru/ VW for a few reasons: (1) great customer service: the staff are all kind, attentive, and respectful (2) no hassle: negotiations were easy and trustworthy and (3) meet high expectations: they delivery on what they say they are going to do. James (Jim) is incredibly knowledgeable about vehicles and the history of their design and various components. He took the time with us to make sure we were 100% satisfied with the vehicle we purchased... we test drove several. As a previous VW owner I can testify that the customer service doesn't stop at the point of purchase. It carries through to the service department which is equally amazing. Easy to book appointments, great customer service, and quality repairs. Bottom line, if we were to buy another vehicle tomorrow we wouldn't waste our time with another dealer, we would go to Waldorf Subaru/ Volkswagen. More

I brought my vehicle in for service on 9/10/12 in the nightdrop. The sunroof shade that was jammed/off track (the sunroof itself was fine) and I paid a whopping $550 (only $28 for parts and $330 for labo nightdrop. The sunroof shade that was jammed/off track (the sunroof itself was fine) and I paid a whopping $550 (only $28 for parts and $330 for labor!). Before I even left the dealership I noticed the rubber seals on my sunroof were cracked and the tan interior around my sunroof was filthy and soiled. When I closed my sunroof 2 large rubber pieces fell out completely. Now I have to go through the inconvenience to take my vehicle back for them to fix and clean what they messed up originally. If there was a way to attach pictures of the damage they caused I would. This last visit wasn't my only terrible experience with this dealership. You can bet that I will NEVER return here again nor recommend this place to anyone. More

We just purchased a new 2012 Beetle from the folks at Waldorf VW. They were very personable, had exactly the car we wanted for the price we wanted to pay, and had a low pressure sales team. It was a f Waldorf VW. They were very personable, had exactly the car we wanted for the price we wanted to pay, and had a low pressure sales team. It was a fun and pleasurable experience, including the flavored coffees. We even got dinner suggestions and went to a nearby mexican restaurant with our new car. The sales team were great to work with as was the manager of the dealership. They know their business and are willing to work with you. More

Mr. Ramos met us as we arrived at the dealership. We had earlier walked out of another Subaru dealership because of both attitude and a failure to meet at a price. From the moment we arrived we felt that t earlier walked out of another Subaru dealership because of both attitude and a failure to meet at a price. From the moment we arrived we felt that the dealership wanted to sell us a car, not with the pushy in your face let me make you a deal approach but one that cared what we wanted, showed us what they had and did not try to sell up. We received a higher trade in AND a lower price and three hours later drove home in a new Outback with exactly what we wanted. We had a good, pre approved loan deal, they beat it. More

Purchased Subaru Outback 3.6 limited Feb 2012 from this dealership; fair experience. Purchased Subaru (synthetic oil) service agreement (3000 to 45K miles) while awaiting first 3000 mile oil change. Firs dealership; fair experience. Purchased Subaru (synthetic oil) service agreement (3000 to 45K miles) while awaiting first 3000 mile oil change. First service resulted in incorrect oil being added (VW 5W40 vs Sub 5W30, service writer claimed typo on receipt as they only used 5w30.) Also shorted 1 qt (6 vs 6.9 qt) which service writer initially suggested was due to engine use of oil for 1000 miles! Writer stated he added 1 qt of synthetic Subaru 5W30. Returned for 7500 mile service: first time through, wrong oil(conventional GTX 5w40 vs synthetic) and no tire rotation completed. (My wife was challenged about this when she phoned...how could she tell? To which she responded " we marked the tires." Back for corrections: reportedly flushed and refilled, with new filter, and tires were rotated. (We were told the tech had forgotten to rotate the tires.) Noted on receipt only 6 qts and "5w4" oil. Back to dealership again, yes oil was full (~7 qts)... all VW 5w40 again, and they had left a quart of conventional oil in the engine. Flushed, refilled and new filter installed. (This time the oil change observed by my wife, and she was provided with an empty bottle of Subaru 5W30 synthetic oil.) So, incorrect oil since at least 3000 miles until final change at 7500 mile. Poor and incomplete service, incompetence, arrogance, and did they actually lie to us three times about the oil? And, the best George Greenway can say is "sorry". Not sorry we misrepresented the situation, inconvenienced you, and wasted 5 (or more) hours of your time... how can we make this up to you? Just, "sorry." Subaru Corporate stepped in, and George (incorrectly) indicated to them we were satisfied. Not by a long shot! Subaru Corporate seems concerned. Incompetence is one thing, but three strikes, and they are out. We will further inconvenience ourselves by going to a dealer ~10 miles away vs our "neighborhood dealer" and hope that others who receive this kind of incompetent sloppy service and lack of respect from this dealership report it to Subaru. More

Robert was very friendly and helpful. No pressure at all. Zack the finance manager was very friendly as well. Overall I couldn't have had a better buying experience. Zack the finance manager was very friendly as well. Overall I couldn't have had a better buying experience. More

the dealership is excelent curtis and ansder all questions always have excellent work never have to take it back a sencond time car is always clean questions always have excellent work never have to take it back a sencond time car is always clean More