Ourisman Subaru of Waldorf

I have bought several cars in my life, and this was by far the friendliest, most enjoyable experience I have had so far. Both Brandon in sales and Barry in finance were personable, and I feel as though I far the friendliest, most enjoyable experience I have had so far. Both Brandon in sales and Barry in finance were personable, and I feel as though I didn't get then run around because I am a female. I would definite return to this dealer, More

Carlo and the manager were very friendly and accommodating. Carlo patiently explained the characteristics of each model. He also taught me how to use the different functions/buttons in my Mazda accommodating. Carlo patiently explained the characteristics of each model. He also taught me how to use the different functions/buttons in my Mazda 3. More

Ken Beauvais (Sales Mgr) recently took over as sales manager of Mazda. I had already settled on a deal with previous manager and was just waiting on my Mazda 3 to be delivered to dealership. In the mean manager of Mazda. I had already settled on a deal with previous manager and was just waiting on my Mazda 3 to be delivered to dealership. In the meantime, Ken took over as manager. Ken honored the deal I made with previous manager. He didn't even blink. He ensured that I received everything agreed upon in the deal. The quality of service provided by Ken and his staff is second to none. Outstanding car buying experience!!! More

I went in three months ago and purchased a brand new jetta, the tag and title lady still has not gotten me my tags and has had to extend my temporary tags. Now she calls me stating that i owe them 862 d jetta, the tag and title lady still has not gotten me my tags and has had to extend my temporary tags. Now she calls me stating that i owe them 862 dollars for taxes that they did not account for in my original sale. I had a heated arguement with her where come to find out it was all their fault and yet they still claim i owe them. I then was transferred to their Sales Manager who was suppose to get back with and has to do so. I believe that if someone is going to spend 28000 dollars with them they would at least have good customer service apparently not though. I woud stay as far away from her as possible. More

We went into Mazda looking at the CX-5 (we were trying to decide between a Mazda CX-5, Ford Escape, and Subaru Forrester). After test driving the CX-5 we liked it. Our experience with the salesman was great decide between a Mazda CX-5, Ford Escape, and Subaru Forrester). After test driving the CX-5 we liked it. Our experience with the salesman was great (his name was Devin). Devin was a very funny and personable guy. Everything was going great until the sales manager got involved. We did a lot of research on each car before going in, knowing the trade offs and knowing the fair price and what was being offered elsewhere. We understand on a lot of new cars there are rebates and advertised prices show as many rebates as possible so we took that into account. We also understand the dealership is trying to make as much profit as it can. Pretty much, even with the research we had, he was only willing to go about 1k below MSRP and told me that is the absolute best he can do. Told him what we were getting elsewhere and that there must be reasons. He went on about rebates and we told him we took those into account. Then one thing we noticed is he tried to tax us on the full amount of the car (we had a trade in, in Maryland, you get taxed after the trade in value). We brought this up and he kept trying to change the subject. Not only that, once he figured he was not getting a sale from us, he started to treat us more rudely and made it obvious that we weren't worth his time anymore. No handshake or anything. After thinking more about it later and talking to other dealerships and confirming that you get taxed after your trade in value was considered, this guy was trying to screw us over. Again, the sales person, Devin, was great, the sales manager is just plain rude. I hope that if Devin intends on staying in the business he doesn't have to be under the sales manager there. Anyways, Fast forward to the end of the day, my wife and I got a CX-5 from a different dealership who had a staff that all treated us kindly and we got a price 3,000 below what the rude manager form Waldorf Mazda said was his best and final offer. More

I searched high and low for about six weeks, did my homework, surfed the web, called dealerships as much as 100 miles away looking for the best deal on the VW Golf that I wanted. I consulted with frien homework, surfed the web, called dealerships as much as 100 miles away looking for the best deal on the VW Golf that I wanted. I consulted with friends who had bought from other dealerships, read reviews online, consulted various newspapers and magazines, and even checked with the BBB. Waldorf Subaru and Volkswagen was the easiest to work with, didn't pressure me to buy any after-market stuff (didn't pressure me at all!), and calmly dealt with me as I came and went several times asking a question or two every other day until I came in with all my ducks in a row and laid out what I could pay and what I wanted. No headaches. No arguing. Once I decided to buy, it only took about 90 minutes to trade in my old car and drive off in my new one. That was three months ago, and since I have had my first vehicle check-up. Quick and easy. The service team was friendly, polite, spoke clearly, and went overboard to make everything as smooth as possible. There was a pleasant place to sit with a TV (that wasn't too loud), lots of seating actually, lots of room, lots of light, comfy chairs and a couch, WIFI, some current magazines, and a lack of salespeople! I opted to stay and wait for my service, and it only took about 30 minutes. I was back on my way to work so fast nobody noticed at work that I was a few minutes behind schedule! And there was no cost! Oh, and did I mention the free high-end coffee? More

Laundry list of bad service: 1) change price at Laundry list of bad service: 1) change price at financing 2) register car after a month 3) couldn't register car with insurance since it wasn't reg Laundry list of bad service: 1) change price at financing 2) register car after a month 3) couldn't register car with insurance since it wasn't registered through the state. 4)canceled my extended warranty through fidelity 3 months ago, am told by calling fidelity they(Waldorf) should have refunded in January. It's almost march. 5) call and leave messages with Margaret or w.e her name is multiple times and get no return call. 6) when car was bought it didn't have a front license holder and took a month just to get a few screws mailed to me. 7) leave a bad review and they finally start doing some work. Bottom line They will lie and say whatever it takes to get you in the door. Don't trust these scoundrels. They don't even give good service. P.S. They have a F with BBB. Just look up Waldorf VW BBB on Google. Dealer rater doesn't allow external links to be posted on their reviews. More

Scheduled an appointment for a "Safety Recall", on my 2004 Forrester, 2 weeks ago. The recall letter from Subaru stated the inspection would take 42 minutes followed by an hour of drying time fo on my 2004 Forrester, 2 weeks ago. The recall letter from Subaru stated the inspection would take 42 minutes followed by an hour of drying time for the rust inhibitor. Arrived a couple of minutes early this morning for my 9:30 appointment, and checked-in with David. David stated it will be 3 hours or more because all of his technicians were busy - even though I had an appointment, other people had "arrived before" me. My vehicle sat in front of the service entrance door until 10 AM. At 10:22, my vehicle was back in the service lane (I could see it from the waiting room window) - work completed? At 10:27, I walked up to the service desk to inquire about the status of my vehicle and the work performed. David said he had to finish the paperwork and said he would be "right back" (the paperwork was sitting on the desk) - there were 2 other "service advisors" behind the desk that did not appear to be taking care of any of the 3 other customers in the area of the desk. When David returned, I asked about the short inspection time and the hour drying time (was it OK to drive the vehicle); didn't get an answer about the inspection, he said it was OK to drive it - But I "could wait the hour if I really wanted to." I didn't feel welcome or appreciated at this dealership, so we completed the paperwork, and I started to leave. Got all the way out to the car and realized David still had the keys. I've dealt with a lot of dealerships in the 40+ years that I've owned cars - this one sets a new low standard for customer service. More