Ourisman Mazda of Rockville - Service Center

Gustavo is the most pleasant and customer friendly Service rep I have ever had the great fortune to encounter. He handled every aspect of the experience like a true professional! Bravo!!! Service rep I have ever had the great fortune to encounter. He handled every aspect of the experience like a true professional! Bravo!!! More

Great job - Service was performed quickly while I waited. Scott did not try to sell me services that were not necessary. Waiting area was not conducive to social distancing. Scott did not try to sell me services that were not necessary. Waiting area was not conducive to social distancing. More

It was early morning the staff at first didn’t seem very friendly she did help me getting oil change ..was just a little taken back by her greeting. Service was fine it was on May 9 friendly she did help me getting oil change ..was just a little taken back by her greeting. Service was fine it was on May 9 More

Thanks for your promptness and courtesy today! Went in for a quick oil change and rotation on my CX-5 2017! I highly recommend their services. for a quick oil change and rotation on my CX-5 2017! I highly recommend their services. More

Wasted time This report is about the collision center. I was contacted by John to pickup my car after repair, I have been told the car was ready for pickup. It This report is about the collision center. I was contacted by John to pickup my car after repair, I have been told the car was ready for pickup. It was not! It was ready after 1:10hs of my arrival to the shop. I then contacted James Holmes (collision department manager) for follow up. I received an apologetic email about the incident, but no suggestion or consideration on how to make me whole for the lost time waiting for my car. Car repair was done properly (so far, less than a week later). More

Great service The staff was friendly and helpful. They answered all my questions and took time to explain everything to me. I was in and out in a reasonable amoun The staff was friendly and helpful. They answered all my questions and took time to explain everything to me. I was in and out in a reasonable amount of time. More

I have used this dearlship since 2002. I will only use this dealership for my car. I have been going here since 2002. I love working with Allen or Mike. They only do service when it is n I will only use this dealership for my car. I have been going here since 2002. I love working with Allen or Mike. They only do service when it is necessary. My appointments are always on time and when I wait for my car, they see to it that it is not a long wait. Allen and Mike are always cheerful and wonderful and make it a pleasant experience. The hot drinks, snacks, and bright seating area is very nice too. Thank you, Sissy Gould More

Job done on time and well. Great place. Great service. Nice people and they know their job. Other plus include they call you with exact pricing before anything is done so there Great place. Great service. Nice people and they know their job. Other plus include they call you with exact pricing before anything is done so there is no surprise. Only small "bad" point: a bit on the expensive side but then again it is a dealership. More

Great service consultant When I took in my recently-purchased Mazda CX 5 for a slight adjustment, Jesus was my service consultant and he kept me well-informed on what was goin When I took in my recently-purchased Mazda CX 5 for a slight adjustment, Jesus was my service consultant and he kept me well-informed on what was going on step-by-step with the progress of the repair. More

great service they have great customer service, the advisors are very friendly and helpfull, they answer all your questions, the waiting time is not to long, good they have great customer service, the advisors are very friendly and helpfull, they answer all your questions, the waiting time is not to long, good price More